FUNNYFUZZY (funnyfuzzy.com) has a 1.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-08-12.
What reviewers say
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Most reviewers were let down by their experience overall. Consumers experienced very frustrating shipping delays, waiting many months for purchases that often never showed up at their doors. Buyers also complained about terrible customer support, noting that their repeated emails asking for order updates or refunds were completely ignored.
Some people were satisfied with the actual items, pointing out that the products are soft, comfortable, and well made. Reviewers noted that their pets thoroughly enjoyed the beds and covers, bringing some happy moments. Customers found the materials soft and easy to handle once the packages finally reached their homes.
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Since the company only seems to respond to reviews on Trustpilot and not to emails, I have emailed several times regarding my refund following their request to refund it through my PayPal and have still not received a response, and have not yet received a refund. I have given them a deadline and if they have not refunded the money by then I will pursue a chargeback claim through my credit card company. For any other UK customers who have been let down, you can pursue either chargeback or a Section 75 refund through your bank or credit card company, whichever is applicable depending on the value of your order. Your bank or credit card company can refund you and claim the costs from the company's banking provider.
Ordered two dog beds, the first arrived and was terrible quality. It looked nothing like the picture whatsoever. Second bed was delayed so I told them to cancel and refund me. Still not had the refund even though they agreed to process it weeks ago. No longer replying to any of my emails, I’ve had to report them to my bank.
Absolutely Awful Delivery Timescales and no communication
Ordered replacement sofa covers at the start of July and still no sign of the order. Received a note saying order was on the way but the tracking details say there is details of the order. I paid for what is laughably described as 'expedited' but nearly a month later there is nothing.
Can't believe in this day and age, a company takes fairly expensive orders and continues to be so atrociously poor are delivering on those orders. Should be ashamed.
Place a order in April. It shows all items delivered on July 15,2026. I received one small package. My limited edition holiday gift ( I don't kwow what it is). I have sent two emails with no respond. I would like to receive what I order in a timely matter. With some proper customer service.
DO NOT BUY! Dispatched Wrong Size, Ignored Pre-Shipping Tickets, Demands Transatlantic Return to USA!
I am writing this review to warn international buyers—especially anyone purchasing from Ireland, the UK, or Europe—about FunnyFuzzy's atrocious customer service and predatory return practices.
The Issue & Timeline:
Ignored Pre-Dispatch Ticket: I placed an order for couch covers and opened a support ticket (Ticket #368205) on June 7th to correct the size to a 2-seater BEFORE the order was shipped. FunnyFuzzy completely ignored my open ticket and dispatched the oversized 3-Seater XL cover the next day anyway.
Unacceptable Support Delays: Their customer service team took weeks to reply to messages, dragging this process out for over a month.
Lowball Partial Refund Offers: When I asked for a prepaid return label to fix their oversight, they repeatedly refused and tried to bribe me with lowball 20% and 40% partial refund offers—expecting me to keep paying 60% of the price for a massive, completely unusable product that doesn't fit my sofa.
The Outrageous Return Demand:
After weeks of going back and forth, they finally agreed to accept a return, but with a catch: they expect a customer in Dublin, Ireland to pay €50+ out-of-pocket international shipping to return a 3.6 kg parcel to South El Monte, California, USA! They admitted in writing receiving my ticket on the date of dispatch, yet they refuse to cover return shipping or issue a zero-cost replacement. Forcing international customers to bear massive transatlantic shipping fees for a seller dispatch mistake is commercially unreasonable and deceptive.
Final Verdict:
FunnyFuzzy has zero accountability for its support delays and internal failures. They lock international customers into buying unusable items by making physical returns financially impossible.
I have been forced to file a formal bank chargeback via Revolut to recover my money. Save yourself the headache, weeks of frustrating email loops, and lost money—avoid FunnyFuzzy at all costs!
I was really disappointed with my experience ordering from Funny Fuzzy.
My order took almost two months to arrive. During that time, I sent multiple emails asking for updates, but I only ever received generic, automated-style responses that didn’t answer my questions. The lack of communication and customer service was extremely frustrating.
To make matters worse, the product isn’t as advertised. The website images clearly show the couch cover hanging over the sides of the couch, but the one I received doesn’t hang over at all. It doesn’t look anything like the photos used to market it, which is very misleading.
Overall, between the long shipping delays, poor communication, and the product not matching the advertised images, I can’t recommend purchasing from Funny Fuzzy.
I feel like this is scam company do not order. I ordered some items and half my order got shipped the other half forgotten about with no communication. I chased the second half of the order saying I did not want it anymore and then it was shipped. I have been trying to return ever since and my emails are getting ignored.
I placed my order on 15 June and, over six weeks later, it still hasn’t arrived. I’ve also emailed customer service for an update and haven’t even had the courtesy of a reply.
The complete lack of communication is unacceptable. If there are delays, customers should at least be kept informed rather than being ignored.
Based on my experience so far, I would AVOID AVOID AVOID Funny Fuzzy.
Still waiting nearly three months later for my covers.I received an email six weeks ago saying there was a delay as the product had sold out.I just want a refund now and I will never order from them again
AVOID - 6 weeks post order confirmation, and items have still not been dispatched.
Numerous attempts at contacting the company have been made, with no response.
Extremely disappointed.
Made an order on 10th June. I had checked shipping times prior to making my order so thought it probably would take a few weeks.
We are now nearly 7 weeks since I made my order, no whiff of a delivery. When I try and check the status of my order online with the order number that is clearly stated on my account and I have logged in with the same email I have to provide to track my order, I get 'the information may be incorrect, please check and try again'
I've sent 3 emails to 'customer support' which should really be called 'customer do not expect ANY support'. The response time is quoted at 3 days, not sure how many hours are in those days as it's been 9 days since my first email (athough 5 working days). The really laughable thing is I've seen quoted either on the website or a subscription email about 'prompt response'.
Perhaps customer lack of support is inundated with complaints?
Do not trust the website reviews, they are probably fake, go by trust pilot. Not sure what to do next, £60 down the drain by the looks of it.
I have ordered two other times no issues got my orders on time. I ordered another cooling mat for my dad's dog shipped on June 5th and still dont have it. Order status says delivered but it never was. I reached out to the company and they claim its the first part of the shipping and once the local carrier receives my order they will update the shipping status with new tracking. We'll that happened a month ago and still nothing. I reached out couple more times and keep getting the same story. I told them ship me out a new order or return my money. They will not return my emails now. Do not buy from them. I love the beds I already received from them but sounds like this business has gone down hill and just taking people's money. Very sad
really wanted to love this company — truly. I ordered my item, waited patiently, refreshed my email like it was a part‑time job… and instead of a shipment, I received three different fake FedEx tracking links that all led absolutely nowhere. At this point, I think my package is living its best imaginary life in a parallel universe.
Their business ethics? Let’s just say they’re as real as the tracking numbers they sent me. My shipment never arrived, my patience packed its own bags, and the customer service responses felt like they were written by someone shaking a Magic 8 Ball.
I’m all for supporting small businesses, but this experience was a masterclass in how not to treat customers. If you enjoy mystery, confusion, and digital scavenger hunts, this is the place for you. Otherwise, save yourself the headache
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