SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Written by the business, not verified by us.Mode by GM Financial (getmode.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 83% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-27.
Everything was explained properly. All was done in a timely manner. if i had a question, i had answers right away.
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
Employees sent rude emails, did not answer the question. Did not receive a requested phone call. Paperwork system was not user friendly. Overall process took way too long. I would not recommend this company to anyone.
We are sorry to hear about your experience, Amy. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
The perfect way to get a car loan when you have a busy lifestyle. Everything done easily on your time schedule. The great reputation of GM Financial it's a no brainer.
The staff were helpful when I had questions on how to navigate on line. It was a learning experience for me. There was no opportunity to negotiate terms of the contract which I felt was important? The website did not allow me to print the terms of the contract so I am waiting for hard copy in mail. GAP ins is great!
Great experience. Simple process. I didn’t want to go into the dealership and doing the transaction with your organization was efficient and everyone was helpful.
We bought out our leased car through Mode/GM Fianancial. It has been an absolutely horrible experience. They completely screwed up the title transfer and have been zero help in finding a solution for us. We are unable to register our car and they are now telling us it will be up to two months before we are able to. So we have a car that we are paying $400 a month for that we are unable to drive. I will never use Mode/GM Financial again.
The loan process was easy and convenient. The agents where very friendly and knowledgeable.
TERRIBLE. I’m still in the nightmare mess of this company. After 36 months of auto withdrawal lease payments to Cadillac Financial; I have been trying to purchase my Cadillac. MODE is a mess and no one knows what is going on. I can only deal with a call center in who knows what country.
Maneuvering thru the web site is not that easy
Mode made the process of financing my truck very easy. All agents were professional and the process was stress-free.
Overall the process was straightforward and simple. Would recommend.
It is so easy to submit paperwork and they always answer questions quickly
The whole process was seamless and and very easy. Highly recommend!
The process was fast and easy. Excellent rates.
Excellent customer service!! Process was simple and straightforward.
My experience was made easy to complete (application process) because of the easy step by step process. I didn't have to search or read 2-3 times to understand what/where to go next.
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