SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Written by the business, not verified by us.Mode by GM Financial (getmode.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 83% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-27.
Refinancing process was simple and easy! They guided me through everything and now I have a much lower monthly payment and lower API.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
The process took 1 month to complete. There were no notifications of when I needed to do something. No one told me that I needed to make another payment on my completed lease until I got a nasty phone call about the payment being late. This was by far the worst car buying experience I ever had and I have doubts as to whether I would use GM again
We are sorry to hear about your experience. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
I had questions and needed clarification on several things. I called three different times and spoke with three different representatives. Each one was very friendly and helpful. I did not feel like I was bothering them by calling. I appreciate that.
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
It was easy painless and an unreal interest rate!
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
The process was so easy takes a little longer than hoped, but overall I would highly recommend. They got my intrest lowered by alot payment went from $692 to $501
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
The original payment quoted for the final approval was not the final figure. On the last day,I was told that was a suggested payment, it was the last of my lease turn over, how appropriate. It went from $427 to $482.I would not recommend Mode to anyone.
We are sorry to hear about your experience. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
Everything is done via email and the process is not quick. While their rates are competitive for a refinance, the process takes too long and there is little you can do to get in touch with someone “real time.” Overall the process wasn’t awful, but doing everything through email and having to sit and wait days for the next steps is ineffective and old school. Time to catch up with current times.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
I had an excellent experience with Mode by GM Financial from start to finish. The process was smooth, professional, and easy to navigate. Their team was responsive, knowledgeable, and made sure all of my questions were answered promptly. I truly appreciated the transparency, communication, and customer service throughout the entire experience. What stood out most was how efficient and stress-free they made everything feel. It’s refreshing to work with a company that values both professionalism and customer satisfaction. I would absolutely recommend Mode by GM Financial to anyone looking for a reliable and seamless financial experience.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
I don’t know why people are saying it’s hard to get someone on the line . I had a situation with Docusign and I called them and they were very helpful and understanding. To me they provided great service,support and knowledge plus understanding of the situation and process. Overall that way the handle the easy set up in a timely manner was great. I personally will recommend to my colleagues and friends about Mode!! Kudos!!
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
The process was easy and convenient. Instructions were thorough and carefully crafted to prevent mistakes and wasting time.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
Just not enough communication in regards to the process, I still don’t know if I am going to be receiving registration for my car
We are sorry to hear about your experience. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
Reducing my high interest after 5 months. Tough for a senior to find good rates. Mode was efficient, honest and professional. They made the personal information request very easy.
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
The payoff of my prior lender was delayed due to a system upgrade supposedly.I had to make an extra payment to my prior lender.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
I was just curious what Mode would say. I should have known better, they did a hard credit check. The APR was 11.95% for 72 months. Didn't give me any other choices for down payment or anything. My credit is over 700. I'm going somewhere else.
We are sorry to hear about your experience. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
It was easy and transparent. I did wanted a lower interest rate?
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
Mode simplified my experience by allowing me to get things done faster and with amazing results!!
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
Difficult to know the steps in purchasing a leased vehicle without having to email Mode and ask questions all through the process. Create a step-by-step guide to distribute to clients that will help them know what to expect next.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
There was tons of miscommunication. They seemed unfamiliar with how to do business of lease buyout in Ohio. They asked for things they did not exist. It was like having a “who’s on first conversation” from start to finish it sounded like there was a lot of people in the back office with a lot of inexperience. I would expect a lot more from GM They guided me to renew my registration as is in the license bureau and the state told me that is not legal and I had to get a temporary tag with proof of purchase for my new plate and I am not allowed to drive with the old plate so that is pretty scary. That is scary they gave me that information and told me to do that. Not once but twice.
We are sorry to hear about your experience. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
I was able to purchase my lease vehicle with no obstacles. Easy online system.
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
The online process was extremely easy to use and I was approved in record time. All of the communications from GetMode were prompt and had easy to follow instructions.
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
100 reviews matching
Lease End
Auto Approve
RefiJet
iLending
Stake.rent
Caribou
Novo
DSG Connected