Mode by GM Financial

My bankruptcy was discharged in 3/2025

My bankruptcy was discharged in 3/2025. Did a keep and pay arrangement with Ally bank to keep my car. Due to the BK, it was difficult to refinance the loan I had with Ally. Tried you guys and the process was painless and easy! Everything was done on my phone, got approved in less than a day and I’m saving 2.5% on the loan that I had with Ally. Funny how a Ford mechanic bought a Honda that is being financed by GM🤯. Thank you for having me as a customer.

Little to no hassle ask for exactly…

Little to no hassle ask for exactly what they wanted Fri me turn around time was remarkable

Mode was great

Mode was great! Very easy to work with and save me some money on my car payment. Love it!

MODE’s Process took 20 days of emails

MODE’s Process took 20 days of emails, faxing and phone calls. 8/25/25 I Applied for lease buy out financing, wasn’t completed until 09/15/25. I applied for 48 month term but they chose 72 months. If I wanted to change their mistake of 72 months, I would have to submit a new application. What a mess! A few years ago I bought out a lease and it was completed within 4 hours at a Jeep dealership. Why does the MODE process take so long? Customers can purchase or lease a new or used vehicle with 2-3 hours.

Excellent Experience

The entire process was simple and easy to complete online. I was extremely pleased with service and communication throughout my lease buyout experience.

Easy and good prompts to move the…

Easy and good prompts to move the process through

Lease was ending and decided to buy car…

Lease was ending and decided to buy car - process was simple to follow and decision was made quickly

easy and quick

Easy to navigate and got everything done quickly. If I had a question and sent an email it was responded to quickly. The whole process was easier than having to deal with a dealership when it came to purchasing my vehicle after my lease was up.

Using mode by GM to buyout my lease and…

Using mode by GM to buyout my lease and refinance it to a 5 yr loan was very easy to achieve. It is a very useful tool to help with loan servicing. I recommend it to people

Professioalism of Mode staff.

The professional help we received too make our application and transmitting by smart phone.

Refinancing was awesome

Easy process, no hassle and fast financing

Easy and convenient

Easy Process

Easy Process. From the moment I decided to buy my car (my lease was ending) every step of the process was well-explained and user-friendly. Customer service was great. Response time was quick.

Everyone was so truly helpful

Everyone was so truly helpful. No matter how many times I called no matter how many questions I had, everyone was so pleasant and helpful.

Very quick and easy process

Very quick and easy process. Everything was online and any questions I had were answered promptly by the team. Exactly what is needed when re-financing!

Very Easy,well managed customer service.

Smooth Transaction

Answered all my questions - courteous; got back to me quickly - efficient; step-by-step clear directions - simplest; overall a smooth transaction

Loans made simple and quickly

It was a simple and quick process. I was approved quickly. All documents were easily uploaded for review. Any questions I had along the way, were answered quickly. And finishing the loan documents took a couple of minutes. If I could finance every vehicle/loan this way, I would do it every time. Also, I've called in to Mode 3 times during this process. Each time I was fortunate enough to speak with Cornell. The third time I called, I knew it was him before he said his name. He's got a very recognizable voice. He was very helpful and patient with me, answering all my questions and letting me know where we were in the process when I called in. He is a great example of customer care. Thanks Cornell!

Smooth transition from lease to purchase

The transition from least to purchase was extremely smooth and efficient. The entire process took less than a week.

Smooth Process. No Pressure.

I used Lending Tree to try to find a lender to refinance my car. Within about 2 hours my phone was ringing off the hook, and my inbox blew up. Most of the lenders gave no specifics in their emails. They just wanted me to call, and a lot of them were also calling me over and over again in the next few days, which got annoying. I mean, I know I'm looking for a loan, but they could relax a little bit. Mode was different. They simply sent me an email saying I was approved with an estimated monthly payment listed. All I had to do is click on a link, and it took me to their website where I could start uploading documents. They never pressured me with dozens of phone calls or emails. It was just the one email, and I was able to start the process immediately. I had never refinanced a car before, so I didn't know what to expect. The process took about 3 weeks, because certain documents need to be notarized and sent back to them via FEDEX. They were there every step of the way though, answering any questions I had. All I had to do is email them, and they got right back to me. In the end, it was a smooth process, and now I have a monthly payment that is substantially less than the one I had before. I'm happy.