GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Purchase arrived prior expected and in excellent condition. I will recommend your site for deals and purchases.
Reply from GiftExpress2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
J
Jim · 1 review · Verified · Experienced 2026-06-23 ·
★★★★★
Burberry Perfume for women (wife gift)
Good product and service delivery
Reply from GiftExpress2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Fast delivery, great packaging. Easy to order from. All around good service
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I wear a perfume that's an oldie but a goodie and sometimes it's harder to find. I have found it on Amazon, the mall, and even a grocery store but with tax there all priced almost at $100.00 each. Now I go on Gift Express bc I found an old receipt from 2021 when I ordered the perfume and it was $23.00 for the big bottle plus tax and shipping so $34.00 all together. So I look on there site and there it is 5 YEARS later and still the same price in 2026. And another thing is they say 7 day shipping and it's here in 7 days. I will never shop anywhere else for perfume and cologne.. Never Ever.....
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
D
Dom · 1 review · Experienced 2026-07-05 ·
★★★★★
2nd time ordered
2nd time ordered. Takes forever to deliver. Seems like product are not in the US.
Reply from GiftExpress2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. We take your concerns seriously, as they help us identify areas where we can improve.
To help us investigate and resolve the issue, we kindly ask that you share your order number with us. Once we receive it, our team will review your order and work to provide you with an appropriate resolution as quickly as possible.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Top brands, great prices, excellent service, great packaging, and deliver service. Thank you.
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
The perfume was what my husband bought me years ago. He passed this year and my bottle was almost empty and I couldn't find it anywhere. Til I found you all and that is why I bought 2 bottles so I won't run out!!!!
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Thanks for saving my money on purchasing a real thing
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I did not receive the specific philosophy perfume that I ordered. I received another philosophy perfume. When I went back to check to see if they still had the original that I ordered it showed it was out of stock. So evidently they just shipped me whatever So that they could charge my account. I will not from them again
Reply from GiftExpress2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. We take your concerns seriously, as they help us identify areas for improvement.
To help us investigate the issue, please email us clear photos of the product you received along with a copy of your invoice. Once we receive the information, we will review it with our team as quickly as possible.
Additionally, please let us know whether you would prefer a refund or a replacement (reshipment), and we will do our best to assist you promptly.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
J
Joshua Harrison · 1 review · Experienced 2026-07-03 ·
★★★★★
It’s been more than 7 days so far and I…
It’s been more than 7 days so far and I have not received my order. They haven’t shipped my order from what the status say. I wouldn’t recommend ordering any cologne from this company. Be safe everyone.
Reply from GiftExpress2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
It appears that your original package was lost while in transit. To resolve the issue, we have successfully reshipped your order, and it is currently on its way to you.
Please use the tracking link below to check the latest status of your shipment:
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZCK41950339089694/trackdetails
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Didn't Receive my order with no explanation or Reason
Reply from GiftExpress2026-07-15
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
Your order was shipped on time, but unfortunately it seems to have been lost in transit.So we have refunded your full amount. Please check your account balance.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
M
Michael · 14 reviews · Verified · Experienced 2026-05-27 ·
★★★★★
Always a positive experience when…
Always a positive experience when shopping at GiftExpress! They're prices are outstanding, shipping is quick - and customer service is excellent!
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
The product was shipped quickly.
The product was as described.
Reply from GiftExpress2026-07-13
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
It’s fake. The codes on the bottle do not match the box.
Reply from GiftExpress2026-07-13
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. While this is an uncommon occurrence, we take your concerns seriously, as they help us identify opportunities to improve our service.
We would like to assure you that all of our products are 100% authentic and brand new. We always ship the latest version available from the manufacturer. It is possible that the third-party application you are using has not yet updated its database to reflect the latest version of the product.
If you have any additional comments, questions, or concerns, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we appreciate the opportunity to address your concerns.
Thank you for your understanding and patience. We look forward to serving you again in the future.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Didn't have what I wanted everything is not in stock that I wanted so I had to settle for something else why don't you have your shelves stock?
Reply from GiftExpress2026-07-14
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that the items you were looking for were out of stock during your visit, requiring you to choose an alternative. We understand how frustrating this can be, and we're sorry for the inconvenience.
We regularly receive new stock and work hard to keep our shelves well stocked. However, due to high customer demand and supplier availability, some products may occasionally sell out before they can be replenished. Please know that your feedback is important to us, and we have shared your comments with our inventory team as we continue working to improve product availability.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to provide you with a better shopping experience in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
C
Christina A. · 1 review · Verified · Experienced 2026-05-26 ·
★★★★★
Just what I ordered
Just what I ordered! The bottles are bigger than I expected, my husband love them! Will definitely order again!
Reply from GiftExpress2026-07-11
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
Delivery was awesome. Great prices for amazing products
Reply from GiftExpress2026-07-12
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
