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Electronics & Technology

GigSky

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224 reviews

4.1224 reviews
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About GigSky

Data updated
Website
gigsky.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
224 reviews
Replies to negative
94% (33/35)
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About this business

Explore seamless global connectivity with GigSky's eSIM services. Enjoy international data plans, prepaid options from 1GB to unlimited, and reliable network coverage in 190+ countries and on 200+ cruise ships. Stay connected on-the-go with exclusive features like complimentary data for Visa cardholders and connectivity on cruises and flights. Try our free 100MB eSIM plan today! Perfect for travel data, mobile roaming, and more.

Written by the business, not verified by us.

Is GigSky legit?

GigSky (gigsky.com) has a 4.1 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 75% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the smooth installation process and find these digital data plans extremely helpful for staying connected effortlessly while traveling internationally. Travelers frequently mention that the network coverage works wonderfully across various popular global destinations, making their entire trips much smoother and completely stress-free. Some reviewers were not happy with connection speeds, noting that the mobile internet could occasionally become very slow, heavily restricted, or completely unresponsive. A few individuals also experienced trouble getting a proper signal in certain specific foreign locations or during particular challenging portions of their trips.

Auto-generated from all reviews of this business. For reference only.

What people say

It was nice to have but to complicated…

It was nice to have but to complicated to set up. Needs to be more user-friendly. You have people from varying age groups using this and your product should reflect the ease of set up.

Reply from GigSky2026-08-26

Hi there! Thank you for the feedback, and we're glad it was nice to have the service overall. We're sorry to hear, though, that the setup process felt too complicated, and we understand your point about it needing to be more user-friendly for people across different age groups and comfort levels with technology. We appreciate you sharing this, as it helps us improve. If you have any further questions, please don't hesitate to reach out to us at [email protected].

Poor coverage outside UK cities (and in some)

Poor coverage outside UK cities (and in some) - very often 4G or less and often no coverage. Even in cities, seldom 5G or LTE. Maximum speed was around 2Gb/s. App was easy to use and and setup was simple. (added after reading GigSky's response) Yes, I did all the things you mention in your troubleshooting page, and a few more. My suspicion is that GigSky is a low-tier MVNO, which is why I seldom saw 5G or speeds over 2Mb/s. That was enough for my needs most of the time -- I usually could get some signal but the speeds were sometimes to low to work with, e.g., Google Maps. (FWIW, T-Mobile provides me with free "high-speed" 256Kb/s roaming, which turns out to be useless, even when the signal is strong - presumably because the traffic shaping drops so many packets that TCP can't cope)

Reply from GigSky2026-08-26

Hi Peter! Thank you for the feedback, and we're glad the app was easy to use and made setup simple. We're sorry, though, to hear about the poor coverage outside UK cities, and in some cities as well, with connections often dropping to 4G or lower, sometimes with no coverage at all, and rarely reaching 5G or even a strong LTE signal, with speeds. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Can't complaint

It worked really great during my Europe trip (UK, France and Spain - end up using 2 different plans as UK had a separate one)

Reply from GigSky2026-08-24

Hello Laura, thank you for sharing your experience. We are glad to hear that the service worked really well during your trip to the UK, France, and Spain. Best regards, The GigSky Team.

The prices are not the best

The prices are not the best on the market. I used it because it was a benefit included with my credit card. The connection speed was not very good either.

Reply from GigSky2026-08-24

Hi Sebastian! Thank you for the feedback, and we understand your point about pricing compared to other options on the market, especially since you used it as a complimentary credit card benefit. We're sorry to hear the connection speed wasn't very good either. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Great for a complementary eSIM

The complimentary Travel eSIM was good to have, but connection speed was slower than other eSIM services I have previously used.

Reply from GigSky2026-08-24

Hi there, thank you so much for the review! We're really glad the complimentary Travel eSIM was good to have. We also appreciate you sharing the comparison on connection speed versus other eSIM services you've used, that kind of feedback is genuinely useful as we keep working on improving speed and reliability. Hope to be part of your next trip too! Best Regards, the GigSky Team

Had great connection everywhere and…

Had great connection everywhere and allowed me not to worry about anything.

Reply from GigSky2026-08-24

Hello KJ, thank you for your feedback. We are thrilled to hear that you had great connection everywhere and could travel worry-free. Best regards, The GigSky Team.

it is very reliable when in Chiang Mai and Bangkok

We appreciated this service with our Passport Infinite VISA. Very convenient and reliable service Easy setup

Reply from GigSky2026-08-24

Hello Paul, thank you for sharing your experience. We are delighted to hear that you appreciated the easy setup and reliable, convenient service in Chiang Mai and Bangkok through your Passport Infinite Visa. Best regards, The GigSky Team.

Great perk but speed was a miss

The internet speed and reliability were terrible. I had to use Wi-Fi to browse properly. Throttling the speed isn't cool.

Reply from GigSky2026-08-24

Hi there! Thank you for the feedback, and we're sorry to hear that the internet speed and reliability were terrible, to the point where you had to rely on WiFi to browse properly. If you're on an unlimited or fair-usage plan, please note that these typically include a set amount of full-speed data, after which the connection continues but at a reduced speed rather than cutting off entirely. This is standard across most similar mobile data plans, not just GigSky, and the details are listed on the plan page before purchase. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.