Explore seamless global connectivity with GigSky's eSIM services. Enjoy international data plans, prepaid options from 1GB to unlimited, and reliable network coverage in 190+ countries and on 200+ cruise ships. Stay connected on-the-go with exclusive features like complimentary data for Visa cardholders and connectivity on cruises and flights. Try our free 100MB eSIM plan today! Perfect for travel data, mobile roaming, and more.
Written by the business, not verified by us.
Is GigSky legit?
GigSky (gigsky.com) has a 4.1 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 75% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the smooth installation process and find these digital data plans extremely helpful for staying connected effortlessly while traveling internationally. Travelers frequently mention that the network coverage works wonderfully across various popular global destinations, making their entire trips much smoother and completely stress-free.
Some reviewers were not happy with connection speeds, noting that the mobile internet could occasionally become very slow, heavily restricted, or completely unresponsive. A few individuals also experienced trouble getting a proper signal in certain specific foreign locations or during particular challenging portions of their trips.
Auto-generated from all reviews of this business. For reference only.
What people say
T
Tomas Mark · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Data packages are great but Service Interuptions Often
Data packages are great. However when in Italy, the data often didnt work for a couple hours. On the top of the phone, it would say "Emergency Calls Only". I would disconnect and reconnect the SIM, restart the phone, ect. and wouldn't change. It would be in this status for a couple hours and then eventually reconnect and start working again. This happened just about every day while in Italy. This happened while in the main cities and not in a rural area
Easy and quick to set it up and it works well too specifically on the road trip where we won't get public wifi
M
MM · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
central Europe
I went to 5 countries in central Europe and even if it was spotty in some places, just the fact that it free and I was able to use it seamlessly in those 5 countries and navigate my way around while sightseeing, booking trains and other travel arrangements on the go was great! This Visa perk was awesome and saved me money.
Hello Paulo, thank you for your feedback. We are glad the service was available for your trip, but we apologize for the moments when you lost signal. Connection stability can depend on our local roaming partner's coverage or temporary network fluctuations in specific areas. To help restore or optimize your signal on future trips, please see our support guide: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Best regards, The GigSky Team.
I had a disconnection issue, but got in touch with your service department and my problem was solved in no time. Data worked perfectly for our whole trip, will definitely be using it again.
Hi Gee! We're sorry to hear that the connection was really poor. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced.
We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems
If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.
New user · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
I was supposed to have 10gb free and I…
I was supposed to have 10gb free and I was unable to activate it upon arrival at my destination. I reached out to the company and it was supposed to be reset and never was. Disappointed I couldn't use a benefit that came with my credit card.
Reply from GigSky2026-08-06
Hi there! We're sorry to hear that you were unable to activate your 10GB benefit upon arrival. We checked our records and were unable to find any previous contact from you regarding this. Generally, we're able to reset a benefit as long as it hasn't already been used, so if you believe this wasn't the case and would like us to take another look, please reach out to our support team at [email protected], mentioning that you're contacting us following this Trustpilot review so we can recognize your case and assist you.
Hello Howie, thank you for sharing your experience. We are glad the service was available for your trip, but we sincerely apologize for the unstable connectivity and slow data speeds you encountered. Data speed and connection stability can depend heavily on local carrier routing, network congestion, and coverage in your specific area. For more info, please check this relevant article: https://support.gigsky.com/hc/en-us/articles/205496168-Why-is-my-data-speed-slow-at-times. Best regards, The GigSky Team.
Hola Cesar, muchas gracias por tu comentario. Nos alegra que el servicio haya estado disponible durante tu uso. Lamentamos cualquier inconveniente con la cobertura en zonas específicas , la cual puede depender de la ubicación o de la red de la operadora local. Para consultar consejos para optimizar la señal en tu dispositivo, te invitamos a revisar nuestra guía: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Atentamente, El Equipo de GigSky // Hello Cesar, thank you for sharing your feedback. We are glad the service was available for your trip. We apologize for any coverage fluctuations you may have experienced , which can depend on area location or local carrier coverage. To check tips on optimizing connectivity on your device, please see our guide: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Best regards, The GigSky Team.
BO · 1 review · Verified · Experienced 2026-07-19 ·
★★★★★
Unstable connection
Connection in China was extremely spotty. On top of that, the app was also glitchy. Nomad outperformed Gigsky by a mile.
Reply from GigSky2026-08-05
Hi there! We're sorry to hear that the connection in China was extremely spotty and that the app was also glitchy for you, especially when compared to your experience with another provider. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain the connection issues.
If you're experiencing issues with the app, we'd recommend trying to restart the app, update it to the latest version, or reinstall it, as this often resolves that type of issue.
We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems
If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.
F
Franz C · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
There were areas of central London…
There were areas of central London where I could not get service or speeds dropped down to Edge only.
Reply from GigSky2026-08-05
Hi Franz! We're sorry to hear that there were areas of central London where you couldn't get service, or where speeds dropped to Edge only. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, even in major cities, which may explain what you experienced.
We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems
If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.
the free 7 days data plan is great, however it was unreliable at times, as the data connection drops to EDGE sometimes.
Reply from GigSky2026-08-05
Hi Mawuli! Thank you for the feedback, and we're glad you found the free 7-day data plan great overall. We're sorry to hear it was unreliable at times, with the connection dropping to EDGE occasionally. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced.
We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems
If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.
M
Mac · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
This service doesn't support 5g
This service doesn't support 5g. It's only LTE which is a little slow.
Reply from GigSky2026-08-05
Hi Mac! We're sorry to hear that the service didn't support 5G and that the LTE connection was a bit slow. We'd like to clarify that LTE is 4G, which means your internet was active and working. 5G availability depends on which network our eSIM connects to and the coverage available in each area, which can result in an LTE connection even when your device is 5G capable.
We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems
If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.
J
Jo · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Fast Reliable data
I've used other esims in the past and they were typically slow and unreliable. This connection was fast and consistent.
The complimentary 1 gb was terrible. It said for 15 days. I didn’t use any streaming and my 1 gb ran out after one day!!!
Don’t ask me why I have no clue. But didn’t love it. Scam for you to purchase their plans is what it seemed like.
Easy to install only positive
Reply from GigSky2026-08-05
Hello Lizzie, thank you for sharing your feedback. We sincerely apologize for your disappointment and for your data running out faster than expected. Mobile data can sometimes be consumed quickly by background updates, automatic app syncs, or cloud backups. You can find helpful tips on monitoring and limiting background usage here: https://support.gigsky.com/hc/en-us/articles/360011673753-How-can-I-check-limit-my-data-usage
Because your plan ended unexpectedly early, please contact our support team at [email protected] so we can investigate your usage details and assist you further. Best regards, The GigSky Team.
