GigSky

Hello Junghyun, thank you for sharing your experience. We are glad the service was available for your trip, but we apologize for the slower data speeds you encountered. Network speed can depend heavily on local carrier routing, network congestion, and area coverage. please see our dedicated guide for more information: https://support.gigsky.com/hc/en-us/articles/205496168-Why-is-my-data-speed-slow-at-times. Best regards, The GigSky Team.

Thank you for your feedback, RJ, and we are glad the service works well! We appreciate your suggestion about clearer setup guidance. In the meantime, our help videos cover step-by-step instructions on what to enable and disable on your device: https://support.gigsky.com/hc/en-us/articles/22457967144466-Help-Videos-How-to-set-up-GigSky-on-your-smartphone. Best regards, The GigSky Team

Hello Chantel, thank you for sharing your experience. We are glad to hear that you had great service overall and that it worked well for WhatsApp and Facebook Messenger. We apologize for any confusion regarding phone calls, text messaging, and SIM settings. Our eSIM plans provide data-only service, which is why standard cellular calls and SMS are not supported, though internet-based messaging apps work seamlessly. Keeping your primary SIM line active for calls/SMS while abroad can sometimes incur roaming fees from your home carrier, so turning off data roaming on your primary SIM helps avoid unexpected charges. If you encounter any issues on your future travels, you can learn more about managing your SIM settings in our support guide: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Best regards, The GigSky Team.

Hi Virma! We're sorry to hear that this second experience was worse, with only messages coming through and no ability to connect on WhatsApp. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hello Paula, thank you for sharing your experience. We are glad to hear that you found the eSIM easy to install, effective, and enjoyed the free offer. We apologize for the slower data speeds you encountered. The available network speed can depend heavily on local carrier routing and area coverage. To help diagnose and optimize speed issues on your device, please see our dedicated guide: https://support.gigsky.com/hc/en-us/articles/205496168-Why-is-my-data-speed-slow-at-times Best regards, The GigSky Team.

Thank you for your feedback, Trent, and we are glad the connection and speed were good once set up! We are sorry about the glitchy initial setup on your iPhone. For future reference, our help videos cover iPhone-specific setup steps that may help: https://support.gigsky.com/hc/en-us/articles/22457967144466-Help-Videos-How-to-set-up-GigSky-on-your-smartphone. Best regards, The GigSky Team

Hi João Paulo! We're sorry to hear that your contracted GB ran out about 10 times faster than with a normal phone company. This kind of accelerated consumption can sometimes be related to background services or apps using data without you actively browsing. You can check exactly how your data is being used, and turn off background usage for specific apps, following the steps here: https://support.gigsky.com/hc/en-us/articles/360011673753-How-can-I-check-limit-my-data-usage If the issue persists, please reach out to our support team at [email protected] with your account details so we can look into your case and assist you.