Legacy

Ali was absolutely fantastic

Ali was absolutely fantastic. He was so empathetic and always so helpful & responsive throughout this process. I cannot say enough about how much of an ally his was and his help navigating the process was truly invaluable. Where Give Legacy needs to pay a little more attention is the operations department. On a number of occasions, things didn’t ship when scheduled which added additional stress. Labs were always on time. Overall a very positive experience and I would recommend Give Legacy to anyone needing these services. Thank you, Ali!

The Legacy team provides an effective…

The Legacy team provides an effective communication with their clients; clear instruction in every step of self-managed procedure; ship and deliver materials in a timely manner; respond to client's inquiries quickly; comprehensive procedure of laboratory tests; accurate laboratory results and easy to understand explanation of lab test results; give client's follow up for any questions, inquiries or concerns.

Easy to work with

Easy to work with! And quick responses from their team!

Many concerns

I have several concerns regarding the handling of my sample throughout this process. Although Legacy provided tracking for the original shipment, I never received a delivery notification, which resulted in the package being left outside for multiple days without my knowledge. When the transport liquid was replaced, I also did not receive tracking information until after the replacement had already been delivered. After I returned my sample using the provided FedEx Overnight label, the shipment took more than 48 hours to reach their lab. According to the website, the transport liquid is designed to keep the sample viable for up to a maximum of 48 hours, and shipping or processing delays beyond that timeframe can impact the sample's viability. Their policy states that if a sample is no longer viable due to shipping or processing delays, a complimentary replacement kit will be provided. Despite the shipment exceeding this window, the sample was still processed. Following processing, it took an additional eight days for my results to be released. After I reached out to inquire about the delay, I was told, *"I noticed that your results had been completed but were unfortunately not released due to a human oversight."* Nearly every reported parameter was abnormal, and these results were certainly affected by deterioration caused by the shipping delay rather than accurately reflecting fertility. Taken together, the missed delivery notification, shipping delays, processing of a sample beyond the stated viability window, and delayed release of results due to human oversight have significantly reduced my confidence in the reliability of this company.

Legacy replaced my kit free of charge…

Legacy replaced my kit free of charge after a “misfire.”

Legacy that you will see.

Legacy provides specific and clear instructions. They immediately respond to client's inquiries. They ship on Legacy items on time. The laboratory results are accurate, valid, and reliable. They do a follow up and reviews with clients.

Giving out the Legacy Honor with their Services

The company accommodates everyone. They respond quickly and appropriately. All stuffs are delivered completely with clear instructions. Lab results are accurate and reliable.

Frictionless Experience

The process as seamless as possible. Within a few days after ordering the test, it arrived in a beautiful package with detailed instructions. After I completed the process, the shipping was even easier and I received the test results even sooner then I was told. Thank you for such a frictionless experience!!

My customer service experience

My customer service representative Ali was able to answer all of my questions and then some and was very knowledgeable of the entire process and made me confident in this process. I ordered the for tomorrow package and am eager to see how that goes.

Complete scam

Complete scam! Customer service doesn’t answer the phone, the transport liquid needs to be refrigerated , so if the package stays outside for a day, it’s useless.it doesn’t say that when you order it.

Make collecting from my husband for IVF…

Make collecting from my husband for IVF so much easier. No pressure, no demanding time limits.

Simplicity

Everything about this was easy

Everything about this was easy. Delivery, processing, shipping, the follow up and results, all great. Even the upsells are actually useful. Overall process was quick, and I have actionable steps to optimize my own fertility.

Ali is extremely helpful

Ali, one of the client service specialists, is extremely helpful, patient, and always addresses my issues thoroughly. I’m a very happy customer of Legacy!

I work in dangerous conditions

I work in dangerous conditions. I been worried about my health overall and tested with Legacy. My parameters came back ok but then I saw they had a sperm insights report to supplement my results. I was surprised to find out I have a very good sperm score and lower risk of testicular cancer. Kudos Legacy! Thank you for the informative data.

Clinically validated results experts

I was curious about my fertility and wanted to find a clinically validated company to test my sperm. I talked to JD and she guided me through the process and got me set up with very affordable sperm freezing. I also purchased an additional sperm insights report which I found extremely enlightening. Thank you legacy for providing such a valuable service to people in a fertility desert.

More than a productl

my husband has had guilty/anxiety for years. I'm serious; years. the founder of legacy personally got on the phone with him and spoke to him for >1 hour. some things are more than products. nothing else to say except: thank you.

The instructions were clearly laid out

The instructions were clearly laid out, and the process was very easy and seamless.

Great an easy to work with

Do not trust your future to them

Worst part: They destroyed my precious sample instead of preserving it. Bad but not a dealbreaker: The kit arrived very late - 7 days. The preservative has to be refrigerated or it's not any good. VERY bad: They asked me to remove a negative google review in exchange for a refund.