Custom products for Melanin skin that actually work.Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Written by the business, not verified by us.Glo Melanin (glomelanin.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service team for being prompt, attentive, and extremely helpful with resolving order adjustments and shipping questions. People also truly love the natural skincare products, consistently noting impressive improvements in skin texture, softness, and overall hydration. However, some customers also noted that they experienced frustrating shipping delays, lost shipments, or issues with packages arriving damaged during transit. A few reviewers additionally mentioned encountering occasional difficulties with communication, taking longer than expected for staff to reply to inquiries. Others expressed dissatisfaction regarding automatic reordering policies that felt inconvenient for their personal budgets.
Auto-generated from all reviews of this business. For reference only.I have used the lip balm and dark mark serum before with great success. I just re-ordered a bundle and added on Another Bundle at checkout! to share with my daughter. I love these products. They really work. Keep it up ladies!
Rio was awesome. I placed order with incorrect email and he got me together right away. Responded almost immediately. That’s what true customer service is. Thank you RIO!… and Glo Melanin.
Great product and naturally healing. Wonderful customer service and quick shipping. Love it!
Great products…great service. Rio was especially kind and helpful resolving a shipping error. This is my second purchase of the Turmeric and Lemon Lip Balm and it works yall! 💛
I live these products I have been using The soap and the Rose oil and I love it!! Thank you for creating products for our skin. I will continue to be a satisfied and valued customer.can not remeber the first time of purchase but it been a minute
Glo Melanin's customer service was top-notch! Rio was incredibly kind, professional, and attentive throughout my experience. They took the time to answer all of my questions thoroughly and made me feel like a valued customer. Their exceptional support truly stood out, and I sincerely appreciate the outstanding service they provided.
Rio was very understanding of my concern and provided me with great customer service. Yay, Riooo!
Okay so I want to leave a really detailed review because not only does it help this wonderful small company grow, but it also will give any future potential customers an idea of both the company's products and its customer service. So, my journey began with me seeing the company's ad on instagram. Curious about the lip balm for darkened lips, I wanted to explore this and see if it could help with mine. Sadly, as a black male smoker, my lips are prone to dark patches from the heat of a smoke, and ive been aware of this for some time. Until now I never intended to do anything about it, but seeing this ad piqued my interest. When I decided to order, for some reason, google pay had an alternative address I dont reside at listed and this became the delivery address. The billing address was the correct address. I noticed this immediately while purchase was completing and I went to the email address for customer enquiries. Now, within the hour of receiving a reply, the dispatch notification came through, and I genuinely thought "Damn, that was quick." Shortly thereafter, Rio came on the line with an email responding to mine where I explained the mistake and although I can still access the property it has gone to, I wanted the shipping address changed to the same address as the billing address. Rio explained that the order had already shipped before he caught my intial message, but he was on it with reshipment that then dispatched within a half hour. I said to him that thats fine, I will give away a few of the lip balms as each is a month supply and i know a couple people who may enjoy them. I also agreed to leave the review for his amazing handling of my issue. Now, the product itself. These turmeric and lemon lip balms are a true pleasure to have and use. All natural ingredients, an immediate difference can be seen in hydration and depigmentation of the over melination of the lip skin. To put that simply, it works very damn well and just as quickly. The team are qualified and knowledgeable about their products and are doing their part for producing natural, non toxic cosmetics and skin products as well as their proceeds being partially donated to charitable endeavours. Worth supporting, worth buying from, worth your trust in their product and customer offering. I hope this informs your decision, but this was my first purchase, and it was a truly wonderful decision. Thanks Glo Melanin, thanks Rio, thanks Lip Balm!
Edited on 25 Jul 2026. I was contacted by a representative named Elyka shortly after leaving the original review. Elyka was helpful and promptly resolved the issue by submitting a replacement order and compensating me for the inconvenience by allowing me to pick a complementary item from their inventory to try out. My items arrived today and I'm happy to report that I am satisfied. They will continue to have a loyal customer in me (my mom, and my 2 daughters) as long as customer service continues to promptly resolve issues when and if they arise. If an issue can't be resolved in a timely manner, as long as that is communicated, I'm good with that too. I was missing an item from my order. I immediately reached out via email and had to have the conversation with the AI representative, Nia. The interaction seemed positive as it was stated that I would receive my replacement item and that it would be processed in 3 to 5 business days. That was on 07 July and today is now 20 July. I have reached out to the same email address and have yet to receive a response. I have also attempted to reach someone via the chat box on their website (that says they can be reached right away). However, in the chat box, when I stated that I was inquiring about the status of my order (where I included the order number and stated what item was missing), the response was, "Our customer support team will be with you soon!" So I responded with, "Via this chat?" and I have received no responses or communications since. Unlike a lot of the other reviewers, I purposely subscribed to the membership and genuinely like their products. I buy them for myself, my mom, and my daughters. BUT, I'm all about respecting the money that I work hard for and I stand on principle. If they can't resolve this issue, then I will move on to find another product that works just as well from another company. I've been a loyal customer for over a year (technically, they have 4 customers in one) and I'm starting to feel quite unappreciated.
Hi, Cassondra. We're so sorry for the frustration this caused, and we appreciate you bringing it to our attention. It looks like your email may have unintentionally slipped through our inbox, and we're grateful you gave us the chance to make things right. We're glad everything has now been resolved, but if there's ever anything else you need, please don't hesitate to reach out. We're always here to help, and we truly appreciate your continued support. 💛
I use the cleanser and face cream and have been very pleased so far. It is very moisturizing used together. I use the cream at night as it is bit heavy for the day, but I'm very pleased so far.
Rio did an amazing job with helping me thank you
I had a lost shipment so I reached out to Glo Melanin to inquire. Rio promptly handled my concerns and had a new shipment headed my way in record time! Thank you Rio, and Glo Melanin for caring about your customers and standing behind your products!
I want to Thank Elyka for her great customer service and help
Elyka was very prompt in responding to my emails. She thoroughly explained what I was confused and concerned about. She also showed compassion and respect when helping me.
Didn't receive my order!But you were very addiment giving my refund in a timely matter!and you took care of everything very quickly and thank you.
I am very happy with my order. I love these products!
Rio, has been an absolute pleasure to work with. There was a bit of a mixup on my end, and Rio cleared it up right away without hesitation. Im enjoying using this product and brand on a daily basis!
First of all, i want to say i love my Go Melanin products. My skin is clean and smooth. I ordered the soap and the bundle for my face. I received the soap this past weekend and not the bundle as noted. I emailed Elyka to express my concern and she immediately responded back. I appreciate her rapid response and concern. I finally got my package on Monday. Thank you
Rio in customer service was great. Very helpful, great communication and very quick at responding in helping me with an order that was lost or stolen.
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