Custom products for Melanin skin that actually work.Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Written by the business, not verified by us.
Is Glo Melanin legit?
Glo Melanin (glomelanin.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service team for being prompt, attentive, and extremely helpful with resolving order adjustments and shipping questions. People also truly love the natural skincare products, consistently noting impressive improvements in skin texture, softness, and overall hydration.
However, some customers also noted that they experienced frustrating shipping delays, lost shipments, or issues with packages arriving damaged during transit. A few reviewers additionally mentioned encountering occasional difficulties with communication, taking longer than expected for staff to reply to inquiries. Others expressed dissatisfaction regarding automatic reordering policies that felt inconvenient for their personal budgets.
Auto-generated from all reviews of this business. For reference only.
I had a wonderful experience with Glow Melanin customer service. I reached out with concerns about the packaging, and Rio was incredibly helpful. He listened to my concerns, communicated clearly, and made sure my feedback was acknowledged. Without hesitation, he offered a replacement, which showed how much the company values its customers.
I already love Glow Melanin's products, but this experience made me appreciate the brand even more. Rio's professionalism, kindness, and quick resolution turned a concern into a positive experience. Excellent customer service like this is hard to find. Thank you, Rio, and the Glow Melon team!
Good stuff I love it and it’s almost a week in and my skin is looking even better every time I use it. Wish the products came in bigger sizes but a little goes a long way.
I was introduced to Glo Melanin through an instagram feed. I liked the animation that informed viewers on melanin skin (what causes acne and or dark spots). It was creative and informative. What keeps me as a customer is my interaction with Elyka.
After purchasing my bundle I was concerned it wasn’t working. In my head I wanted immediate results. Elyka took the time in her response to meet me where I was, educate me on the process/journey of skin care and level set my expectations. Elyka’s response time was timely (check spam!). Through email -she presented warm, knowledgeable and understanding. Our brief interaction helped me to stay committed to the process.
With Elyka’s recommendations I made some tweaks. I really enjoy the soap, serum, corrector cream, moisturizer and now the SPF protection. My face feels light and is not “oily”. I have very oily skin but these products are literally light. A little goes a long way with each product.
I eventually signed up for the VIP membership. As Elyka mentioned, it takes time to transition into a new skin care routine. I enjoy using the all the products.
Thanks Glo Melanin!
Super responsive and quick resolution of my issue. Andddd, it was actually my fault for giving the wrong address for the package to be mailed to in the first place. Elyka was quick and super helpful in resolving the issue and re-mailing my package to my current address! Thank you so so much!
Elyka helped with my issue with no sweat! She was very helpful when I needed help pertaining to my order. Thank you Elyka for a wonderful customer service! 👏
I didn’t pay attention when checking out and accidentally set myself up for a subscription AND I had my delivery sent to my former address. Rio in customer service was excellent in helping me correct my wrongs. Will definitely be ordering again
So I wanted to follow up on my last review for this company. They had many issues with the shipping process for my order but they were able to come back and fix it and even sent me something free for the inconvenience!
I just made my first purchase with Glo, and I'm looking forward to using it for the first time. I also wanted to share that Glo's customer service has been fantastic in assisting me with my concerns during my order, and got it handled right away, thanks to Rio. Rio, thank you again for your amazing service! I really appreciate how quickly you responded to my needs.
I ordered several skincare items, and when my package arrived, I noticed that two items were missing. I emailed customer service, and Rio responded almost immediately! They were incredibly kind, helpful, and quickly provided me with a tracking number for the missing items. I really appreciate how fast they resolved the issue and the excellent customer service. It's so reassuring to know they truly care about their customers. Thank you, Rio, for making the experience so easy and stress free!
I was having problems entering a discount code but Elyka was able to help me with the problem so I was able to restock my face products….Yes!!!!
Elyka, thank you so much 😊
I placed the order to my billing address and Elyka was able to update the shipping address before the label was created making this a painless process. Unlike other companies I’ve used before. Service was top notch! Thank you Elyka! Looking forward to trying the product!
Unfortunately, the products did not work for me personally. The communication & return process regarding the money back guarantee was a little lengthy, but ultimately I was refunded as promised. I was appreciative of how Rio was very responsive and helpful in Messenger walking me through the return/refund process.
Response time was quick! Elyka was able to get the situation handled quickly and in less than 24 hours notification of a refill of my lost purchase was in my inbox.
Elyka responded to my request to redirect my order to an updated address. She was very clear and confirmed that everything was taken care of. Thank you.
I really do enjoy showering with the Go Melanin soap. At first I didn’t think that I would like it because I only used liquid body soap. But after a couple of times using it, I love the way my skin feels. It’s softer and it doesn’t take much of the body oil to keep it soft and smooth. I will continue to use it.
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