Koala

Excellent service meeting sll expectations!

I used koala many times! Great prices and every reservation was excellent! No snafu's or surprises! Alway smooth!

The booking process is easy.

Host non respondive and undisclosed fees

Host has not responded to my questions. It has been 2 days now. The website didn't clearly note the total cost of the booking including all fees (local resort fees, wifi fees, etc). Deceiving.

Bye, Bye Airbnb and VRBO.

Great new way of making travel accommodations. Bye, bye Airbnb and VRBO.

Like many seniors

Like many seniors, we are timeshare owners who can no longer travel, however, our timeshare dues do not stop. Koala gives us the opportunity to rent our timeshare properties and the revenue almost covers our dues. Koala gives us the opportunity to reach a broad range of travelers and also the knowledge that we will be compensated without the hassle of trying to collect from unknown renters. We also appreciate that Koala has upped it's advertisements to welcome new travelers. The booking process is easy for we renters, and it seems that it works for those wishing to travel. We have been with Koala for 3 years now and will continue using this company until, perhaps, we have family that are in a financial position to take over our timeshare contract.

Second time booking with a discount…

Second time booking with a discount code and the site does not allow the discount code (both were valid). Had to follow-up for weeks on the 1st one to get it applied; second booking I am needing to do the same.

Customer Service is non-responsive

Customer Service for hosts paying to list properties is non-responsive. I keep asking to talk to a representative- never happens. The service is not what was sold to me and I’m extremely frustrated.

The people at Koala are always patient…

The people at Koala are always patient and willing to answer all my questions.

Easy to do Buisoness

Very easy to post a new listing. Also good reminders on when to change the guest confirmation and fund received on time.

Service sets Koala apart.

I have several listings with Koala, their customer service side makes any questions and listings easier. They respond and are building a very solid business in a space that is greatly needed to bring people with properties to list and those seeking properties for trips together effortlessly as possible. Koala allows manage individual listings easily. Laura Gohl, Director of Business Operations personally responded to a listing question I had and that interaction made all the difference. I will be using Koala moving forward.

Owner - Major decline in service and support, putting timeshare at risk.

I'm a timeshare owner. The service has changed dramatically. No chat option on their website and you have to have their top-tier membership to be able to call for support. Email and text requests for support go unanswered. Even worse, they use a generic email and phone number for owners to use when creating guest certificates, This makes it easy for the timeshare companies to flag your account for violating terms of the timeshare agreement.

Extremely competent technical support team

The support team answered my text message very swiftly and resolved the booking technical issue within an hour. Best technical support team I have ever worked with.

Book Resort Stays with Confidence! Perfect Solution to Connect Resort Owners to Travelers

Koala is truly fantastic and solves many problems in the industry. Excellent customer service and great resort prices. Book with confidence! Goodbye Redweek and Hello Koala!

I have always got great results when…

I have always got great results when booking with Koala.

Very happy with the service

Very happy with the service. Your system is easy to navigate and when I did have questions, I received quick and friendly responses. Special thanks to Misha for all the guidance when I was just starting out!

Reserving was easy

Reserving was easy. Once I check in, I will review it after.

Got messages quickly

You are failing at both Technology and Customer Service

After being assured a week before that the technical problems and lack of human response to our inquiries as new Platinum VIP members had been fixed, last week we got an email about a new Posting of ours being live. This posting had been cancelled a week before; we knew nothing about this. Our emails and calls starting last Thursday night have not been responded to. Besides upsetting us as members, you had two people try to book a non-existent reservation; I assume they are also upset. One of them somehow, after not receiving an answer from you after 48 hours, got hold of me in messaging, and I answered him, ON A SATURDAY, that the booking was placed in error by you, that we did not have an active booking for the week he wanted, and had no way to get one. One of your selling points is that you are so great at Technology. Well, here that failed you, and your customer service is non-existent. It is now mid-Tuesday, therefore 108 hours since we first tried to contact you to remove the erroneous booking, with no response

Koala was very prompt in responding to…

Koala was very prompt in responding to my host and me to confirm my requested reservation.

Web based rental process with…

Web based rental process with communication channel. Difficult to talk to customer service for urgent issue