Koala

Sent email to get some help as of now 5…

Sent email to get some help as of now 5 days later no email back or phone call.

Booking through Koala was very straight…

Booking through Koala was very straight forward. I had a question for the owner who responded immediately. Our vacation is in a few months and I anticipate that all of the check in details will be smooth.

Great website for timeshare rentals

Great website for timeshare owners to rent their villas to travelers, benefiting both parties!

Found confusing communication and…

Found confusing communication and billing to different parties in different amounts.

So easy to list and get paid.

Have used koala in the past and…

Have used koala in the past and everything seems to be as described, and easy to book will be using them in the future

Phone support…

Phone support is much improved

Easy to book

Easy to book. Got what we want and it was easy! Not like other timeshare rental companies

No one has responded to my request to…

No one has responded to my request to cancel within my 24 hr window. Please review my correspondence through the course of the day yesterday.

Quick easy booking

Quick easy booking. Haven’t travel yet though so tbd

On the Ball

proactive protection by reviewing external requests and advising of potential scams

Unable to Pay, No Response

We are extremely frustrated with the lack of communication from Koala. We paid our deposit of $123 back in April for a reservation and are now trying to pay the remaining balance of $378, but we cannot log in to our account to complete the payment. For the past 72+ hours, we have tried every possible way to get help. We have called, emailed, contacted the timeshare property directly, and left messages through Facebook and Instagram, but we still have not received a response. At this point, we feel completely stuck. We are not trying to cancel or avoid payment. We are actively trying to pay the balance due, but Koala’s system will not let us log in and no one is responding to help us fix the issue. We are now worried we may lose both our deposit and our reservation, which would force us to rebook last minute at a much higher cost. This has been a very stressful and disappointing experience. We understand delays can happen, but going multiple days without any response when a reservation and payment deadline are involved is unacceptable. We are hoping someone from Koala will finally reach out and help us resolve this immediately.

Great first experience

First experience with Koala was easy and we are very satisfied!

Horrible Experience

This was my first time using Koala as a booking platform. I tried twice to book a 4 night rental and both times the rentals were canceled. I would imagine that cancelations happen from time to time, but the lack of communication from both the time share owners and Koala was what was maddening. I was only made aware of the cancellations by calling the resort directly to double check that the reservation existed. When I was told of the cancellation, I messaged the owners and Koala several times (there is no way to reach a real person by phone) and had to wait several days before getting a response both times. They offered a credit of $100 after the first cancellation which was why I booked a second time. Since that failed as well, I've decided to take my business elsewhere and stop experimenting with this site. Do yourself a favor, save the headache of working with this company until they have their kinks worked out. It's not worth it.

I needed a few weeks to see if we could…

I needed a few weeks to see if we could make this trip happen. A tragic event kept two of my family members from traveling with the rest of our family in April. Luckily the unit was still available for us to rent. So exciting that I can take my son and grandson to Disney in August.

Smooth process

Smooth process, they handled the whole transaction

I have stayed at Wyndham Bonnet Creek…

I have stayed at Wyndham Bonnet Creek in Orlando 4 years in a row in both 1 and 2 bedrooms with Koala Timeshare. I look at the images and had been choosing based on the lanai views. I never receive the same views at check-in though. June 2026 I specifically chose a 2 bed unit with lanai views of the water. The owner posted a video of the unit. When I checked in I was told the unit I was given did not even have a lanai. I explained that I had rented a specific unit and paid extra. The gentleman said he would call his manager. The end result was I received the exact unit that I had viewed in the video. Be aware you may not receive the same unit you thought you were renting. Experience of booking is very easy.

Prompt payments

Prompt payments, with correct amounts.

I found a hotel during Christmas for an…

I found a hotel during Christmas for an unbelievably good price. So far so good. I hope this order will not be canceled. Stay tuned!

The process was fast and easy!

The process was fast and easy! And the ability to message the owner directly is an added bonus...