Koala (go-koala.com) has a 4.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
Terri Trout is amazing and truly is the reason that my family would book again using Koala. There was an issue with our original transaction due to the homeowner booking it with two people which led to my original reservations getting canceled per say, however, Terri worked her magic and made sure we were able to still have a great vacation at the same place with the same view for the same nights! She was an angel to work with nothing but kind and sincere! Thank you so much Terri!
D
DAWN · 1 review · Verified · Experienced 2026-08-01 ·
As a first time users of Koala, the experience was very easy and the listing that I listed, rented in a couple of days.
Will use them again for hosting or traveling.
I have an existing booking with Koala for early 2027. The cancellation policy is moderate and allows for "free cancellation" up to 35 days prior to the reservation.
Well... the price for the same location and dates reduced from what I booked it for. So, I want to cancel my booking and re-book it. The online account allows me the option to cancel, but the amount of the refund the website displays is not the amount I paid ($200+ difference). So, I have kept the reservation for now.
I have attempted to contact KOALA over 10 times in the past 2 weeks. Email... text... and direct message on the website. Zero responses.
Dont bother calling their phone number... it is impossible to talk to a human.
The lack of customer service and communication is ridiculous. I am very close to disputing the charge with my credit card.
Reply from Koala2026-08-01
Hi Ryan, thank you for your feedback and we apologize you are having difficulty reaching us. We experience extremely high call and email volume this time of year for the summer travel.
If you can please email us with the best number to contact you on directly, a customer service specialist will return with a call immediately. Please email [email protected] and someone will assist with your inquiry. Thank you.
R
Roberta · 5 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
Easy to book
It was easy to book and received confirmation of booking very quickly.
Victoria · 1 review · Verified · Experienced 2026-07-21 ·
★★★★★
No one is returning my emails or text…
No one is returning my emails or text messages even though it’s been passed 2 business days and I have resent messages several times. It is very disappointing and I wish someone would respond!
Reply from Koala2026-08-01
Dear Victoria, thank you for your feedback and we apologize you are having difficulty reaching us. We are experiencing extremely high call and email volume this time of year for the summer travel. If you please email [email protected] and someone will assist with your inquiry. Thank you.
K
Ken · 2 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
I have used Koala few times and very happy
I have used Koala few times and very easy and simple to navigate and book the destinations with great price.
M
MIKE · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Koala web page is simple to use
Koala web page is simple to use , a source to locate and contact owners of vacation rentals with the security to make the experience trustworthy
great service and fast .
I have had great service with Koala. My only complaint is that it is impossible to talk with anybody. If you have a booking
And need help with your booking , There's no way to talk to anyone. Send an email then it takes a long time to hear from anyone.
B
Bill · 6 reviews · Verified · Experienced 2026-07-20 ·
★★★★★
Misha always is a pleasure to deal with
R
Robert · 5 reviews · Verified · Experienced 2026-07-26 ·
★★★★★
When a reservation confirmation is…
When a reservation confirmation is submitted to create a listing and the response is only that it cannot be verified with no hint as to what the problem is or what the sender can do about it, it leaves me with no hint of solution. The response is to to send an email, but what can I put in it with no clues?
Reply from Koala2026-07-30
Thank you for your feedback Robert. We understand how frustrating it is to receive a verification failure without any indication of what went wrong or what to do next. That's certainly not the experience we want for our owners.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our process. We've gone ahead and verified your listing, and we've also shared this with the appropriate team for review, as we couldn't determine why the system initially rejected it either.
Thank you again for taking the time to let us know where we can do better.
