GoHealth

Worst staff experience, care fine

The care was fine but the experience was horrible. The front desk receptionist was rude, abrasive and difficult. It appeared she had a goal to make the process as unpleasant and difficult as possible for people sick or in pain. I made a serious complaint to the treating doctor who heard the whole interaction, and his reply was that people have bad days. This was the East Main St Meriden location and I have been working to warn others away. Also fyi, as I was told repeatedly by her, they are not Hartford Healthcare, only an affiliate

They're very friendly and…Courteousness.

They're very friendly and Individualistic in their approaches, thank you.

This review is for the Fairview

This review is for the Fairview, Oregon location. I would give this place less than a 1 star if I could. I had an appointment for what I thought was a bad sprain, but turns out I broke my ankle. I had been wearing a boot for several days since it had almost been a week and the pain was progressing. Below are some picture a contraption they tried to mold to my leg and foot and then wrap with ace bandages. Of course they gave me crutches, but I kept falling and hurting my ankle work worse since this thing had no sold bottom and I shifted around in it. Went back to boot when I got home. The room was very small so they asked my husband to wait outside while they fixed me up, what a joke, and asked about my medical history. The list of medications they had was grossly outdated which I tried to explain so they could update my chart, but they didn't believe me which meant no updates. It showed I was taking the same opiate in two different doses 3x a day. I told them I hadn't taken those in 10 years, but they didn't believe me and told me I can use the pills I have at home for the pain in my ankle. They even asked my husband to come in the room and asked how long I'd been taking the pills. He looked confused and said I have no idea what you're talking about. I made a fuss so they graciously gave me 5 pills to get over the weekend and into the next week to see my primary care doctor and a foot doctor. The notes a person named Brittney L. Tice, FNP wrote for my for my office visit were also interesting. About the only truth to her notes said I broke my ankle. She told me to stop taking a medication I WAS NOT taking. Claimed I was already taking opiates at home 3x a day (which she listed twice in two different places). Her notes also mentioned she spoke to her supervising doctor on the phone, Dr. Mones. She must have been talking to this person when I opened the door to use the restroom and she yelled at me to stay in the room. I provided the same tone and told her NO I'm going to use the restroom. I left the waiting room before my husband since I knew it'd take me some time to wobble to the car on crutches, he stayed back and asked for the after visit summary. Brittney told my husband he should have been in the room if he really had questions. OMG people, they asked him to leave because of space restraints. I realize it was 7:45 and they close at 8, but come on. No one should be treated that way. I couldn't get into see my primary care doctor for over a week, shocker! So I'm seeing someone I've never seen tomorrow, brining in Brittneys notes so I can point out her gross negligence. I also printed a list of my current medications so they can compare it to the out dated list the urgent care has on file. This place has 17 prescriptions listed that I don't or never heard of, maybe because it's been so long. I NEVER write reviews and I know this one is long, but it had to be said. I also hope whoever reviews these (if they do at all) will see the names I've list so the lack of respect, rudeness and unprofessional is addressed. Not taking time to look for typos sorry :)

Stepping Out!

The idea of meeting my goal in just one month!

Health Insurance Agent

n/a . Typical Ins Company... I'm getting out of the industry!

Corey was honest

Corey was honest, clear and trustworthy.

I think that they are very helpful in… decision makers

I think that they are very helpful in making important decisions

No food,no money

This is the worst company ever.

This is the worst company ever. Stay away from them, both as an investor( bankruptcy on the way), and as an insurance company.

Ana, a very capable & patient agent.

Ana was able to answer all my questions. She was very patient, friendly, and efficient. I feel confident with the information she gave me. She also encouraged me to call her later on if I needed additional information.

Speaking to Corey was great

Speaking to Corey was great. I knew what he was saying was true, When I asked him questions. I did my homework on life insurance and wanted to know if he was going to either lie or tell the truth or maybe he just wanted to sell a life insurance. But I am glad Corey was a good honest person. Thank you for that.

This was the worst experience that I…

This was the worst experience that I ever had with this facility. Ignored when I walked in. It was at 7:30 pm. I know they close at 8. Told me after 10 minutes to sign in at the kiosk. Could have told me that when I walked in. I was having severe breathing problems. When I was explaining this to the medical assistant she looked and said “We don’t give out samples.” Ok. Long story short, went to a legitimate emergency room at a hospital where they were serious about my condition and helped me so much. In fact, I told the doctor that I went to Gohealth urgent care and she asked me what they did for me. I said that they didn’t do anything. She rolled her eyes. Nasty experience. Useless.

Upstanding my need

Ms.Denise new exactly what she were…

Ms.Denise new exactly what she were doing ,she ask me what i looking for ,when she found the best plan she went over it and over it to make sure I understood it and asking me questions to make sure I understood and she gave me her personal phone number to call her if I need her for anything she is excellent.

Very helpful in finding a new doctor…

Very helpful in finding a new doctor where I moved to. Answered all my questions and not in a rush to finish call.

Customer service

Never had any issues or concerns thank…

Never had any issues or concerns thank you

Tha agent Tristan made took his time…

Tha agent Tristan made took his time explaining everything and he was able to answer any questions that I had. Hhe also made sure that I had his phone number and customer service number as well.

Very helpful and curteis

Thank you

Thank you. The persons were helpful walking me through the process and patient and knowledgeable.