Motive

★☆☆☆☆ Very Bad Experience with Motive…

★☆☆☆☆ Very Bad Experience with Motive ELD We had a very disappointing experience with Motive ELD. Before we signed up, the salesperson, Sabrina, was very nice and helpful. However, as soon as we signed up, everything changed. She stopped answering our calls, and we could not get the help or support we needed. It took several days for them to ship the ELD. During that time, we repeatedly called and asked for an update, but nobody seemed to have any information. Because of the delays and lack of communication, we asked them to cancel our order before we received it. Unfortunately, nobody took care of the cancellation, and they still shipped the ELD several days later. When we tried to cancel and return it, we were told it was non-refundable because it had already been shipped. We have never used the ELD. It is still sitting at our home. We have repeatedly tried to return the equipment, but Motive has not provided us with a return address or a clear way to send it back. This has been a very frustrating and disappointing experience. If you are considering Motive for your ELD, please read this review carefully and consider our experience before signing up. Customer service and communication have been extremely poor.

★☆☆☆☆ Very Bad Experience with Motive…

★☆☆☆☆ Very Bad Experience with Motive ELD We had a very disappointing experience with Motive ELD. Before we signed up, the salesperson, Sabrina, was very nice and helpful. However, as soon as we signed up, everything changed. She stopped answering our calls, and we could not get the help or support we needed. It took several days for them to ship the ELD. During that time, we repeatedly called and asked for an update, but nobody seemed to have any information. Because of the delays and lack of communication, we asked them to cancel our order before we received it. Unfortunately, nobody took care of the cancellation, and they still shipped the ELD several days later. When we tried to cancel and return it, we were told it was non-refundable because it had already been shipped. We have never used the ELD. It is still sitting at our home. We have repeatedly tried to return the equipment, but Motive has not provided us with a return address or a clear way to send it back. This has been a very frustrating and disappointing experience. If you are considering Motive for your ELD, please read this review carefully and consider our experience before signing up. Customer service and communication have been extremely poor.

Great Service

I’ve had a problem for over a month and…

I’ve had a problem for over a month and it hasn’t been resolved—very poor service.

Motive has great customer service

Motive has great customer service. I use the support chat regularly, and it gives quick, detailed responses with directions to solve your own issue. I also send lots of emails to Motive Support when I have driver log issues mainly. I get an initial response email stating they received my request with a case#, then I always get a quick response. If they can't provide an initial quick answer, they transfer my case up the chain and the people I deal with are always friendly and supportive.

Harvey has been very helpful and shares…

Harvey has been very helpful and shares his knowledge on the products and capabilities. Highly recommended !

The customer service team is always…

The customer service team is always responsive and takes every issue very seriously. If they cannot help for any reason, they escalate the issue to the right department for a quick resolution. They are easy to talk to and do their best to resolve every situation quickly! For the years being with Motive the team was always be as helpful as possible and if they have any feedback for improvement they always listen to it.

Customer service could be improved

Customer service could be improved, took them 3 weeks and multiple calls to resolve an issue with the hardware and cable wrongly sent. No compensation for that matter. Had to pay again to get compatible cable and no refund issued as it is not their company policy to issue refunds.

Do Not give them your credit card

Do Not give them your credit card. They will cheat and lie to get you money and locked you in for auto renew when you did not authorize to renew after contract ends. Wrote them an email to cancel my subscription 6 months prior the the end of contract. But upon contract completion date, I was still charged and refused to refund my money back.

I am tired of fighting with you

I am tired of fighting with you; you run a dishonest business—it’s nothing but lies. I signed a contract with you; you said the fee was included in the amount, but when it came time to pay, you sent a different figure. I spoke to a manager who assured me not to worry and said someone would definitely call me back. Then I received an email claiming you had called—that’s a lie; no one called me. I called again, and they said, "We don't see the contract; can you send it to us?" I sent the contract I had signed with Anthony, but they told me he doesn't work there. I forwarded the email to show who it came from, yet they claimed the contract was invalid. You are driving people crazy. I no longer want to be your client; since you say the contract is invalid, I want to leave your company. I’m sorry, but this is impossible. It is impossible to do business with you; you are total frauds. Send me the address where I can return your device.

The AI driver safety matrix are insane…

The AI driver safety matrix are insane and incompetent. Does not identify rural unposted speed limits of 55mph. The following distance matrix is just as bad. Dings you for following to close when cars pass you in the next lane or a football fields length in your lane. Does not record incidents of hard breaking while avoiding a crash. If you care of your employees stick with DriveCam or Lytix

No system is perfect but some are closer than others

I've spent 25 years in this industry as a driver, fleet executive, broker, fleet owner, trainer, and compliance consultant, and I've run both Samsara and Motive at enterprise scale. I switched to Motive because of data accuracy, customer support, and interlock equipment malfunctions that Samsara couldn't or wouldn't remedy. A telematics platform that generates inaccurate DVIR reports or AI event detections creates negative discoverable evidence, and if it's wrong, it's evidence working against you. Motive's data held up when I tested it side by side against the platform it replaced. In a side-by-side test, in a single trip, Samsara detected 10% or less of behavioral events. It also held up in court. One of my drivers took a speeding citation in West Virginia that didn't match what the truck actually did. Motive's location and speed data said otherwise, and the case was dismissed. When your platform's records are accurate enough to beat a citation, they're accurate enough to defend a claim, and that's the standard an enterprise fleet should be buying against. The industry term is defensibility. The consolidation piece matters too. Fewer vendors means fewer contracts, fewer logins for dispatch, and fewer places for data to fall through the cracks between systems. Motive covered HOS compliance, cameras, and driver coaching from one platform, and the workflows were built for fleets running real complexity, including operations that mix standard HOS with short haul exceptions. Support was responsive at the enterprise tier, which isn't something I can say about every vendor I've managed. I don't recommend platforms lightly. When I say the data is accurate, I mean I've tested it, and I'd testify to it. Obviously, no platform is ever going to be perfect, but some are far from it, and some are closer, and Motive is the latter. I advise Motive and other vendors in the trucking space, and I generally consult carriers on the best systems to purchase. No vendor endorsed, approved, or reviewed this post prior to me writing it. No vendor paid for this post.

Do not request information from Go…

Do not request information from Go Motive unless you want to be perpetually harassed by their marketing team. Several months ago, I filled out a form to get some general information. After considering, I told them that it is not a good fit for me. Since then, they have been calling, emailing me, and texting. Every time they call, it is from a different phone number. I have told them by email, text, and by phone to quit contacting me and delete my information. They just sent out two more emails today! If there is an attorney reading this, I would like to talk to you. Today, I am sending their legal department a cease contact letter. So if you are just curious about their GPS system, be aware that if you fill out their form, you will be hounded relentlessly. EDIT: 08/05/2026. Had ANOTHER email come in from Motive. EDIT: 08/06/2026. Received another email today from Motive

Always a great experience

Always a great experience. the Motive team is always looking to put the ideals of the customers into action. Very responsive to the customers and their concerns.

Motive - leading edge technology with excellent customer service.

Motive is able to combine leading edge technology and excellent customer service. We have a CSM that does a great job of going though our performance, showing us what opportunities we have, how we can use the tool better, and keeping us aware of new enhancements. On the technology side, Motive continues to use feedback from customers to develop their next product or advancement. This combination makes Motive a great partner.

Great Safety Tools and Support

What I like best about Motive is how focused it is on improving safety and making things easier for us to manage. The events per thousand miles metric has been a game-changer for our team—it gives us clear insights into driver performance and helps us identify areas to take action. We've seen a 50% reduction in preventable accidents compared to last year, which speaks volumes about how effective the tools have been. The automation and AI coach features are also super useful, and while we're working through some tweaks, they're already helping us stay on top of safety events. Motive’s customer support is another major upside. Amy and her team are always quick to assist, whether it's diving into complicated analytics issues or coordinating working sessions to ensure things line up correctly. The platform’s flexibility also stands out, like the ability to build custom reports or set up alerts for specific events. It’s made our processes a lot more efficient and means we can spend more time focusing on safety and less time wrestling with data.

I do not recommend Motive’s services

I do not recommend Motive’s services. In our experience, we agreed to a contract with a stated total value of approximately $8,000. The account was later sent to a collection agency that is now demanding approximately $22,000. We believe the way the contract was presented to us was misleading. During the sales process, certain services were described one way but appeared under different names in the contract. This created confusion regarding what was actually included, particularly concerning ELD and “Vehicle Gateway” services. We also discovered discrepancies between the number of units listed on the signed Order Form and the number of units subsequently invoiced. I strongly advise any company considering Motive to be extremely careful. Review every service, quantity, contract term, charge and cancellation provision before signing. Request all explanations in writing and confirm whether any service appears in the agreement under a different name. This post reflects only our experience and opinion. The amount demanded and the validity of the contract are currently disputed.

Cancellation Process Was a Nightmare - And It Still Hasn’t Stopped

I rarely leave negative reviews, but my experience with Motive has been incredibly frustrating. The sales process was very aggressive. Both the sales associate and sales manager were extremely pushy. I ultimately signed a 2‑year contract after they presented what looked like a significantly better offer than the original quote. In hindsight, I genuinely question whether it was ever a “deal” or simply pricing structured to create that impression. The real problem started when my contract term ended and I chose not to renew. I provided notice prior to expiration that I would not be continuing. Instead of a simple confirmation, I was pulled into weeks of back‑and‑forth emails between billing, retention, and account managers. At one point, they even requested an FMCSA revocation letter or proof of DOT inactive status in order to “consider” my cancellation. I was stunned. Since when does a private software company require federal regulatory proof just to decline a renewal? I wasn’t terminating mid‑contract - my term had ended. I simply did not wish to continue. So this requirement made no sense. Despite formally declining the renewal, I continued receiving billing notices, renewal demands, and even a late fee. Eventually, after significant effort, they sent (and I signed) a full termination and release form through DocuSign to finally resolve the matter. That was over a month ago. And yet, their billing department continues to call me almost daily. This is excessive and deeply unprofessional. Once a termination and release has been signed, there should be no reason for ongoing collection calls. No business owner (or anyone for that matter) should have to go through this level of stress just to decline a renewal for a contract that already expired. Stay away from this terrible company! They don't deserve even a 1-star review. UPDATE IN RESPONSE TO LIAM OF MOTIVE BELOW: For clarity, I signed Motive’s full termination and release document via DocuSign on June 23, 2026. Last night, I emailed your support (I assume that you're a part of it and has a copy of my email), retention, billing, and account management teams with the subject line: “Final Notice – Executed Termination on File – Cease Billing Contact” A copy of the signed document is attached in that email. It has now been 30 days since termination, and I continue to receive billing calls and emails despite the account being formally closed. At this point, there should be no need to “understand the issue better” over a phone call. The matter is straightforward. I am requesting written confirmation that my account reflects a zero balance and that all billing and collection activity has been permanently stopped. I prefer to keep communication in writing for documentation purposes and this has been conveyed to your company multiple times.

Terrible company and terrible app.

Terrible company, terrible service, terrible product. Drivers keep getting in trouble due to their faulty app. They blame the drivers and they never accept blame. Issues suddenly happen to all the drivers and they still blame the driver the reason it got disconnected or the reason it didn't log the driving hours or on duty hours. Don't use this company unless if you want to deal with issues all the time.

Pushy salespeople who won’t take no for…

Pushy salespeople who won’t take no for an answer. Seeing their other reviews, I’m not surprised. Their philosophy to acquiring customers seems to be to harass them until they give in. Small business owners have better things to do than to fend off pushy sales people all day, and this company is one of the worst, it is non-stop, daily emails and calls. I’ve told them countless times I’m not interested, but they just keep calling. Unbelievable.