Motive

Delayed Order, Poor Communication, Costly Downtime

I rely on my truck for my business, so timely support is critical. I contacted Motive on Tuesday to order a replacement cable and was assured the order would be placed. On Wednesday, I was told it would be processed that day. By Thursday, the agent was unreachable, and Support informed me I could have placed the order myself online all along. On Friday, I was told it would ship Monday, but it still hadn't shipped. Every day my truck is out of service costs my business money. The only shipping option is CA$69.15, yet the order still hasn't shipped. The support agents were polite, but the lack of communication and follow-through has been very disappointing. Unless the service improves, I will be looking for another provider when my one-year contract ends.

Unauthorized charges.

We closed our company back in January 2026 and requested that Motive not renew our subscription after February 2026; that's when my contract ended with them. However, despite many emails and phone calls, they still renewed the contract and continue to charge my visa for payment. I keep getting emails from the Billing department for payment, and no one is helping to sort this issue. Please, fellow carriers, try to use a different ELD provider.

Customer Service is a Joke

The customer support at this company is an absolute joke. Sales is overly pushy and fails to respond. I've never encountered support that knows less about their product. Not minor misunderstanding, we're talking totally clueless to the point they make you question your sanity. Tell them you can't see a video feed that was previously there answers vary from "are you sure you saw a video?" to "working as intended!" without any form of problem solving or thinking. Do everything you can to avoid this company. If you ever need to talk to support you are going to encounter a level of stupidity you never realized was possible.

Domineering to the point of agressive

Domineering to the point of agressive - refused to respond to text - demanded a consult call - we didn't even get to discussing price and the Salesman was assigning me an "Account Manager" and giving orders. Maybe they behave like this in Iran, but here in the good old USA we treat Customers as valuable and with respect.

This company is dishonest and shady

This company’s billing practices are absolute fraudulent. They claim that we had a 3-year contract with them, which we didn’t and kept billing us, even after we canceled and shredded their cards. The continued charging us and we stopped payments with our bank. Despite repeated calls to their absolutely horrible call center, asking to show us the 3-year contract, the sent the bill to a collection agency, trying to extort by holding our credit rating hostage. This is unacceptable. A company should not charge customers after cancellation, auto-renew contracts without our knowledge or approval and then attempt collections after the charge has been disputed. Based on this experience, I would strongly caution others before doing business with these fraudsters.

I recently signed up to Motive as a…

I recently signed up to Motive as a recommendation from our DOT consultant. Firstly, I had to chase them several times just to get signed up! Crazy, I’m literally trying to give them a sale! I then finally got contacted by Sam Hamid, went through the full process and got access to my account and set up all billing etc, was told the unit would arrive within a couple of days. Couple of days came and went and I contacted them again a week later and was told it had been shipped. The following day I was told I needed to do the whole account set up again and it in fact had not been shipped. I then had to go through the whole set up again and now means I don’t have access to an online account as the original set up has messed it up. I’ve asked to speak to a manager several times which has been ignored. They have clearly outsourced their customer service team to somewhere in India and it shows.

The ultimate definition of a dishonest company

The ultimate definition of a dishonest, scam company that lures small businesses in with "free hardware". I was provided a quote which I accepted only for the sales rep to come back to say they couldn't get their quote approved and it would be more expensive. Annoying but ok continued to proceed even though there was the red flag. Was then later told after the fact that a rear dashcam costs more than the entire setup per month. Another red flag I ignored. I needed the service urgently so i continued to proceed. Now that i'm on contract and go to test the cameras low and behold i'm being told you pay thousands for a 12 months contract and only get 10 minutes of live stream viewing which NOBODY shares with you when signing up. Not even apart of their tech spec. Now i'm trying to add the upcharge (scam) ability to view livestream on the camera and the account rep tells me its $10 for 10 hours and applies to all vehicles on the account. Only for them to come back and say its $10 for 10 hours for 1 vehicle. I only wanted 10 hours of live streaming a month or if forced to pay per vehicle then only two vehicles. The account rep then comes back and sends me a contract for 12 months of live streaming for $600?? Don't GoMotive. Run as far away as you can. Go to another company like GeoTab. They might charge you for the hardware but they don't scam you throughout the entire process. You'll end up paying more enduring GoMotive's scam tactics. Then they put the phony email below saying they’re going to reach out as you can see. But they never do.

Motive is the worst eld company out there.

-I wish you could give them negative stars …honestly the worst professional business experience I’ve ever had in my life. I have no clue how they sponsor golfers on PGA Tour. Actually, they do it because they just take people’s money like me. I’ve called 50 times I’ve emailed more. Someone with a broken American accent calls me back and tells me that they have pushed my case up. I have five truck and trailers that require ELD’s.. they sent me 10 units to keep in my office for future hires. They promised and explained that I would only be charged when the units were installed .. We’re going on two months now they’re trying to charge me over $2000 each month. I’ve called my bank and put a cancel on it and have been trying to get someone from motive to call me back for two months now…. I would recommend if you’re getting in the truck in Business to not call this company. They are foreigners who lie and they will not answer the phone…. Literally the whole company won’t answer the phone. I now have thousand dollars invested in this company and I have five drivers running paper logs because motive doesn’t have the decency to call one of their clients back. I am filing BBB reviews, and going to destroy them on every platform known to man.

I had this product for few weeks now

I had this product for few weeks now. It was over $500 for piece if u know what. Then $18 per month for useless service. Youcannot access the videos on your own and "violations" so far include 5 x exceedin speedlimit while speed limit signs amd googlemaps both showed Higher than I was actually driving. 1 x running stop sign, when sign itself was covered behind tree leafs, an there was no traffic anywhere in the neighborhood. 2 x dangerous lane change when I safely changed to passing lane to avoid driving too close to the car on front of me, who had just cut there illegally. Worst of all was installing it to my semi. Sure, it was easy when i finally paid $150 to professional to do it and watched how he did it Turned out only 1 of 6 plugs on my semi fusebox were working, and i did not know that was the issue. Wasted whole day trying to figure with motive technician what to do. Sending pictures, videos and talking live. He finally asked me to connect to wrong port and ended up getting "check engine fault" light onmy truck. This product is not a dashcam but spying devicefor employer. Donot work for employer who forces u to buy one. And run as far away from this ss you can. (Landstar BCO)

To BAD 0 stars???????????

The Service has become unreliable! Be aware

Sdm is a Motive customer .The service has become unreliable .We were involved in an accident. When we tried to get the recorded footage right after accident ,we were told that it no longer existed and could not be recovered .I am very concerned that it will happen again and that we will be exposed to liability because of Motives reliability. We asked to terminate our contract ,but our request was denied .We are now stuck with a service that failed to provide a record when we needed it most and could potentially face significant legal legal liabilities .

DO NOT USE MOTIVE! It’s a scam and they are thieves.

They are thieves. Horrible customer service. I signed up with Keep truckin back in 2022. Never used the eld or dash cam they sent. I tried to cancel service multiple times through their chat platform. You have to call in. They just renewed my contract at a higher rate for another 12 months and won’t cancel a service I have NEVER used! Here is your warning. DO NOT USE THIS COMPANY!

AVOID MOTIVE

I wouldn't recommend being part of a subscription. If you are on a year-to-year subscription and something happens (Business shuts down/drastically decreases) don't expect to get any sort of refund. EDIT - Although Motive says they would reach out - they don't. They also don't tell you how to reach them

Unreliable ELD and Delayed Support Causing Operational Loss

This has been a very frustrating and time-consuming experience. From a technical standpoint, the ELD has not been reliable in real operation. I’ve experienced repeated issues with disconnections, incorrect duty status (driving vs. on-duty), and inconsistent logs. These are not minor glitches — they directly affect compliance and day-to-day operations. Motive replaced the gateway, but the issue remained unchanged, which suggests the root cause was not properly diagnosed. They also committed to sending replacement equipment next day, but it arrived a week later, which resulted in me losing a load. That delay had a direct financial impact. After that, they agreed to send a replacement cable — which is a critical component for a stable ECM connection — and I am still waiting for it. At this point, the system has never been fully operational as intended. Every time I reach out, the support team is polite, but the solutions are always temporary resets or basic troubleshooting steps. There has been no definitive resolution or clear ownership of the problem. From an operational perspective, an ELD system depends entirely on a stable connection to the vehicle’s ECM (J1939). If that connection is not consistent, the entire system becomes unreliable. That is exactly what I’ve experienced. This is not just an inconvenience — it creates compliance risk, operational delays, and financial loss. Motive is synonymous with disruptive dysfunction.

Unwilling to Fix Their Own Mistake

Show of hands out there; how many of you like signing up for contracts that you've never seen? We were recently approaching our renewal date and I spoke with our account rep, and specifically asked him to send me a copy of the contract so I could see in writing what we were going to renew. He initially said that would be difficult, but then said he would send me something. I never received anything, and then on our renewal date I was contacted because the credit card we had on file with them did not work (it was from a former employee and had been closed). They wanted me to pay, but I said I wanted to see a contract. When I asked about making some changes (removing a couple vehicles) they said it's impossible to make changes because the automatic renewal had already happened. But in the same conversation they said would be willing to ADD some devices at a discount to the current contract. Hmmm...sounds inconsistent. Every person I've spoken to has "apologized for my experience" but then turned around and said there's no fix for THEIR MISTAKE. DO NOT SIGN UP WITH MOTIVE!!!! While their platform does legitimately work, the customer service is difficult at best to work with, and when they make a mistake they are not willing to make it right. My response to Motive's first response... Mina, please provide a link where I can add my personal information for a response.

One thing you ll learn in the trucking…

One thing you ll learn in the trucking industry real fast is to not do business with foreigners and Motiv is nothing but that. They front like they’re in California but they are conducting business across the sea. There are cheaper options for an ELD service. I mean as important as having an ELD is, I don’t see the reason for spending $90/monthly. On top of that they make you sign a contract that you will still have to commit to even if you re no longer in business. It’s ridiculous.

I have been using them for the last…

I have been using them for the last eight years and their rate increases have just been outrageous when I start with them. My yearly rate was $370 a year now it’s up to 600. I called today to complain about it and she said it was because of the rising fuel cost, and the added technology. The fuel cost thing got me. I asked her if the ELD runs on diesel. I told her most of the features that the ELD has I don’t use why should I have to pay for that she did offer to lower the price by $60 for the year totaling $540 which is still outrageous for an electronic Device that I have to use my mobile device to connect to to pull the data if you guys are thinking about an ELD. I would certainly look elsewhere HOS247 will be my next one. $300 a year. And it looks like their rates have remained the same for quite a while with great customer service also

They Have lot of hided fees and…

They Have lot of hided fees and cancelation almost s not possible

Customer service for Motive is a joke

Customer service for Motive is a joke. Every time we need help and reach out to our customer success person he NEVER returns calls or emails. I need to order more cameras, but cannot because Wes never returns calls.

Really bad customer service and…scam

Really bad customer service and contract without contract. Cheating customers with 3 year contract. Even without 3 year contract signed you have one year contract anyway. Always problem to see footage from your camera even that you are paying hefty price for it. All I can tell it's junk and robbery and please try to stay away from them. Motive is nothing but a big SCAM.