Motive (gomotive.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
never again going with motive. i told them to remove a truck last year which they said they did, but i was wrong they kept charging me all these months when i said i need a credit for all those months you guys charged me for it, they keep demanding payment instead of a apology and credit. so never again motive..
Reply from Motive2026-02-21
Hey,
We’re very sorry for the frustration and inconvenience you’ve experienced. This is not the experience we want for you, and we understand your concern about being charged even when you requested against it.
We have shared your details with our concerned team for an internal audit of your account and billing history. Once they complete their review, they may reach out to you directly with further details and next steps.
Your patience is highly appreciated.
Regards,
Krista Moran
Motive Support
C
Charlie Jones · 1 review · Experienced 2025-09-10 ·
★★★★★
My company was with Motive for about 6…
My company was with Motive for about 6 years. Nothing but hardware problems, very poor support, and constant hassles in a variety of areas. As they got bigger, it got even worse. In the beginning, you at least had a somewhat local account representative that could help out where their foreign support (total garbage) couldn't. Even that changed. Everything is oversees now. It's poorly run operation. My only regret was suffering thru it for years and not switching away sooner. We bit the bullet and switch away to Samsara, and we've never been happier. Based on our experience with Motive (medium size fleet) for over 6 years, I would tell everybody that asked to steer clear of them. They'll onboard you then you'll be dealing with very poor Pakistani based support and account management until you're wise enough to move on. They fired every decent stateside employee they had that interacts with customers, and you're left with empty promises and frustrations that don't improve.
Reply from Motive2026-02-19
Hello Charlie Jones,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Krista Moran
Motive Support
J
JJ · 2 reviews · Experienced 2026-02-19 ·
★★★★★
Harassing Salesman
If I could give a zero I would. This company may be okay but I doubt that. My issue has been with the salesman, Hector, that has continued to harass me and not taking no for an answer. He has gone so far as to tell me that I was falling for the propaganda against their company when I pointed out their negative reviews on another site. He stated "Looking forward to seeing you break out of the matrix". I've repeatedly told him no and have even hung up on him when he has called the business office.
Reply from Motive2026-02-19
Hello,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
Worst company to deal with Ever.
invest your money somewhere else, as soon as you sign the contract you'll get no support and you'll get all the hidden fees. also you can't cancel because lookup their policy they'll charge you for the full term.
Reply from Motive2026-02-20
Hey Rami,
We hope you find this email in the best of your health!
We are writing to inform you that we have shared your details with our relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Ronald Shields
Motive Support
M
Marcus E · 1 review · Experienced 2026-02-18 ·
★★★★★
Bad experience, waste a time for company owners
Bad experience, signed contract twice with these people in a matter of days and my account never got activated. These people are predatory and if you're given an account rep that doesn't pick up the phone you get no where with this company. I've contacted support so many times in the last two weeks that they won't even respond, this company is terrible I've switched to Samsara and the experience so far has been amazing.
Reply from Motive2026-02-19
Hello,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Mina Khan
Motive Support
E
Erik · 6 reviews · Experienced 2026-02-17 ·
★★★★★
I never agreed to an annual auto renew…
I never agreed to an annual auto renew contract with motive, especially for a higher rate. I agreed to one year at a certain amount. I’m not paying $50 a month (higher than I originally agreed to) for a service I don’t use that you never had my permission to charge me for in the first place.
Motive never said this was an auto renew contract.
This is what some companies do, they are deceptive and then they act like bullies.
I tried talking to them about it but they are not trained to help, they are overseas and running an operation.
Reply from Motive2026-02-17
Hello Erik,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
J
Jason Theoc · 1 review · Experienced 2026-02-01 ·
★★★★★
I regret signing up with this company
I regret signing up with this company. From the very beginning their sales team made big promises about service and support that were completely false once the contract was signed. The automatic renewal process kicked in even after I told them clearly I didn’t want to continue, and they pulled money from my account without warning. Trying to cancel has been an exercise in frustration — customer support stalls, gives contradictory answers, and refuses refunds for services I never used after cancellation. It feels like they’re more interested in locking you into a long-term contract than actually helping you. This whole experience has been unprofessional, deceptive, and a total waste of time and money.
Reply from Motive2026-02-15
Hello Jason,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
A
Aurc little · 5 reviews · Experienced 2026-02-08 ·
★★★★★
Absolutely terrible experience
Absolutely terrible experience, I renewed my contract and a week later all my cameras stopped working. I called support and literally not one person could help me and told me I had to wait for this one guy in the company to help me. I've spent 2 hours trying to figure this out of time I didn't already have, if you want a bad experience certainly go with Motive it's literally impossible to deal with these people. When they wanted me to sign the contract they called me about 400 times, now that it's signed and my cameras aren't working they can't give me a time a day. Terrible.
Reply from Motive2026-02-10
Hello Aurc,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
- Best Number to Call:
- Best Time to Call:
- Time Zone:
- Your Email Address:
We look forward to your response. Thank you!
Regards,
Ezra Smith
Motive Support
A
Aaron · 1 review · Experienced 2026-01-01 ·
★★★★★
Not what was promised.
Great communication in the beginning. Lots of promises made that unfortunately weren’t kept after a contract was signed. Just a few days after a contract was in place, we were switched to a new account representative. It’s just an email battle now to get the equipment scheduled and installed.
Reply from Motive2026-02-11
Hello Aaron,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
S
Sean La · 1 review · Experienced 2026-02-10 ·
★★★★★
Horrible Business tactics
I just receive a call from these people. Somehow they got my number and somehow they found out I was looking at purchasing DASH Cams. This was not a random call and I SWEAR TO GOD I will never buy anything from a company like this that is actively somehow data mining consumers then cold calling them and trying to play it off like they are somehow responding to a DOT inquiry. FK THEM!!!
Reply from Motive2026-02-11
Hello Sean,
Thank you for reaching out to Motive Support.
We sincerely apologize for the unexpected call and any frustration it may have caused. Please know that this was never our intention. We truly appreciate you bringing this matter to our attention, as it allows us to review and address it appropriately.
Thank you for your understanding.
Regards,
Liam Morton
Motive Support
Motive Is a Scam Disguised as a Compliance Company
If you are considering Motive, RUN.
This company is not a “fleet solution.” Motive is a billing trap wrapped in marketing. Their customer service is the worst I have ever experienced, and they have repeatedly put our business and compliance at risk.
We signed with Motive in 2022 believing we were agreeing to a 3-year contract. Later we discovered it was written as a 4-year contract. Convenient, right? That tells you everything you need to know about how they operate: misleading, manipulative, and dishonest.
Customer Service Is a Complete Joke
Every call ends the same way:
“Someone will call you back.”
They don’t call back.
Or they call a week later.
Or they transfer you to someone who has no clue what’s going on.
It’s an endless loop of wasting your time until you give up.
Motive does not solve problems — they delay them until it becomes YOUR crisis.
Shipping and Orders Are a Disaster
Devices shipped late.
Wrong address.
Wrong cables.
Wrong everything.
This is basic logistics, and they fail at it constantly.
They Cost Us Owner-Operators and Business
I attempted to add 5 owner-operators. Motive delayed the process for over TWO WEEKS, promising callbacks again and again.
Those owner-operators walked away because they couldn’t afford to wait. They had expenses to cover and couldn’t risk dealing with Motive’s incompetence.
Then — AFTER we lost the drivers — Motive suddenly placed the order.
When I called to cancel, they refused.
So Motive delayed the process, destroyed the opportunity, and still tried to force us into charges.
That is not customer service.
That is straight-up negligence.
Predatory Billing Practices
We were paying quarterly for 15 devices while only using 5 or 6.
When we asked to switch to monthly billing and pay only for what we actually use, they didn’t fix the problem. Instead, they tried to pressure us into extending our contract or signing up for extra junk (fuel card, fleet card, etc.).
Their account managers don’t care about your fleet.
They care about commission and squeezing every dollar out of you.
They Suspended the Driver App (November 2025)
In November 2025, Motive suspended the driver app and blamed “non-payment,” while claiming the dashboard was still active.
That means NOTHING.
Drivers are the ones on the road. Drivers are the ones risking violations. Motive created chaos, panic, and stress for our drivers and made our company look like we were shutting down.
Drivers were forced into paper logs because Motive failed to deliver the service we were paying for.
For a “compliance” company, this is beyond unacceptable — it is dangerous.
The Most Insane Part: They Charged Us $3,156 While Service Was Suspended
After all this, Motive demanded $3,156 for months when the account was already suspended.
Let that sink in:
They shut down the service and still billed us thousands of dollars.
That is not business. That is robbery.
Final Warning
Motive is:
Misleading contracts
Fake customer support
Slow and incompetent operations
Predatory billing
Zero respect for compliance
Zero respect for customers
This company wasted our time, cost us drivers, damaged our reputation, and nearly destroyed our operations.
Avoid Motive at all costs. Motive is a liability, not a partner.
Reply from Motive2026-02-06
Hey Suraiya,
We hope you find this email in the best of your health!
We are writing to inform you that we have shared your details with our relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Ezra Smith
Motive Support
B
Brian Janosek · 1 review · Experienced 2026-02-01 ·
★★★★★
Should be zero stars especially since…
Should be zero stars especially since it gives out false reports about speeding and stop signs and penalizing the drivers Well I don't know what computer nerd set the problem up but I have never seen a stop sign on a turn around under a overpass so if you want something that will penalize the drivers with BS reports then this BS Motive dash cam GPS is for you but I would never recommend this 💩 system
Reply from Motive2026-02-03
Hey Brian,
We hope you find this email in the best of your health!
We are writing to inform you that we have shared your details with our relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Ezra Smith
Motive Support
H
Helu · 4 reviews · Experienced 2026-01-26 ·
★★★★★
I am using them for the last 10 years
I am using them for the last 10 years, Even before ELD was mandatory. Always great to work with. Very reliable and easy to reach customer service.
Not sure why there are so many complains.
used one other company (Omnitracs) and it was a nightmare.
Only downside, they are a bit pricy.
Reply from Motive2026-01-27
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Beware! They will try to hold you to a contract even if they make a mistake.
Pushy, sneaky sales tactics. Sent a dash cam completely different than what I requested but refuse to take responsibility, refund money or cancel contract. They started the contract the day the sales rep placed the order, unbeknownst to me. The equipment arrived approximately 2 weeks later. Although the problem was immediately reported, they claim that we are 'mid contract' and cancellation is not an option. Consumers aren't even given the right to verify that the proper items are sent or that they will suffice before they are locked into a contract! A manager even admitted in writing that the camera I did request was available (although another had said the opposite), but that in her 'opinion' it is not something that we would want. So, apparently, they just shipped and charged for whatever they chose regardless of our request. Shady tactics all around. Legal recourse for violation of consumer rights is being taken. And good luck communicating if you are accustomed to an American English dialect!
Reply from Motive2026-01-27
Hey Monty,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Liam Morton
Motive Support
Agent from motive ELD called me she offered me ELD device comes with dash cam for $400 the device price with $20 subscription every month and she told you can pay the $400 now or $100 every month for 4 months but $20 subscription fees every month i said ok sign me up I will pay the price of the ELD device $100 every month for 4 months no additional fees she said no that's yet 3 months later I called the company to pay off the ELD device they told me that I signed for $100 monthly subscription and already agreed and they have it on paper signed by me so I asked to speak to the manager and they transfered me to the manager he was Indian person bearly speak English very rude un cooperative told me that will need time to ask and verified after one week lady call me said there is nothing we can do you signed for one year contract if you want to cancel the subscription you have to pay $1200 for one year subscription so finally I decided to take them to the court tomorrow. So please guys be careful this company is a scam stay away from them.
Reply from Motive2026-01-26
Hey Ayad,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Liam morton
Motive Support
s
steven remmenga · 2 reviews · Experienced 2026-01-23 ·
★★★★★
Sold me equipment but wont let me…
Sold me equipment but wont let me activate it for new dorms $600 spent for nothing. Sales team are snakes only care about selling you new equipment
Reply from Motive2026-01-26
Hello Steven,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Mina Khan
Motive Support
If we could give this company negative rating, I would.
We have 1 ELD with the company. That's it. We originally signed up many years ago when they were known as KeepTruckin when their service was great, and we got a dedicated account manager with a direct line.
The only reason we didn't cancel sooner, was that law enforcement will tell you they enjoy their side of the app for drivers as it's easy to use and makes the traffic stop / scale stops easier.
Now that we have sold our fleet and no longer need the service, it is a nightmare to cancel. Weeks of calling the main CS line and being told "we can't give a direct line to your account manager", but the manager is the only person that can help cancel the account, and it's auto-renewing. I have even tried to reach out to their Head of People, Shulamite White (per their website), via email, with hopes she would crack down on this, but I haven't received a response from her either.
If you forget or don't call within 30 days of the contract, you're stuck for another 12 months. At that point, just cancel your credit card. You will get calls asking for payment right away then.
The FTC is currently pushing legislation for "Negative Option" laws against these sort of auto-renewing contracts, but we'll see if it actually gets passed....
Reply from Motive2026-01-23
Hey Blake,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Shawn Jacobs
Motive Support
Deceptive, scamming thieves. Do not commit to anything. They do not stand behind their product. The only concern for Motive is to steal your credit card information and commit fraud with unauthorized charges. Sasha Brooks is one of the best when it comes to lying, scamming, and deceptive billing practices.
Reply from Motive2026-01-23
Hey Christen,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Shawn Jacobs
Motive Support
S
Sarah Carling · 1 review · Experienced 2026-01-16 ·
★★★★★
As a truck driver
As a truck driver, Motive is frustrating. The clocks don't work right, I have to log out and then back in every morning to get my time to reset. There's no night driving mode, so you have a white light glaring in your face while you're trying to see in the dark. I have to click 59 things up for my truck check which is stupid, I'm not looking at my truck if I'm busy clicking a screen. There's too many pages to go through to do you're load, nothing carries over like when I click arrived I also have to fill the address and location info out, duh, that should carry over. When I do a loaded call I have to fill that page, then do to a page under something completely not related to put my load number on the form page. I think a child developed this app.
It doesn't work very well, is annoying to use and honestly shouldn't be in existence. Don't water your time on it. Junk
Reply from Motive2026-01-23
Hello Sarah,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Shawn Jacobs
Motive Support
m
matt colliver · 1 review · Experienced 2025-12-17 ·
★★★★★
Motive is a scam
Motive is a scam, I was lied to by Griffin Waheb as to what services were going to be provided under the contract. He is no longer with the company. Now I am stuck dealing with Dennis Robinson, I am not allowed to talk to a manager. I have reversed the charges with my credit card as my credit card company found that I was lied to. Now Motive has turned me into collections, as they do with alot of customers. I will continue to fight this fraud.
Reply from Motive2025-12-29
Hey Matt,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Emily Rose
Motive Support
