Motive (gomotive.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Salvador DeLeon · 1 review · Experienced 2026-04-02 ·
★★★★★
I strongly DO NOT recommend Motive.
I strongly DO NOT recommend Motive.
This company completely misled us and then refused to take any responsibility. Back in February, our account supervisor clearly told us we would receive a refund for a third ELD device that we do not even use because the truck is not in service. We trusted what we were told — that turned out to be a mistake.
When we followed up, we were contacted by someone higher up, and the experience was terrible. They were extremely rude, dismissive, and outright denied everything we had previously been told. No accountability, no attempt to fix the situation — just a flat refusal to return money for equipment that is literally not being used.
This is not just bad customer service — it feels dishonest. They tell you one thing to keep you happy, then completely backtrack and treat you like you don’t matter once they have your money.
On top of that, communication is very frustrating and unprofessional, which makes resolving any issue even harder.
We are stuck in a contract for now, but the moment it ends, we are leaving and taking our business elsewhere. Companies like this should not be treating hardworking trucking businesses this way.
Save yourself the headache and look for another ELD provider.
Reply from Motive2026-04-03
Hi Salvador ,
We are truly sorry for the experience you’ve had and appreciate you bringing this to our attention. We’ve shared your concern to our specialist team for a detailed review, and they will reach out to you directly as soon as the audit is complete to share findings and next steps.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Ronald Shields
Motive Support
l
lisa unger · 1 review · Experienced 2026-04-02 ·
★★★★★
Attention: Motive drivers
Motive Manager Fatima is of no help she lies, she says she will help but does absolutely nothing, we have a company they have 3 trucks that we should be charged for but we got charged for 10 and I wanted a refund on the 7 canceled trucks and they are doing absolutely nothing about it I am seeing a lot of bad reviews we need to do something about Motive they can not get away with this. oh and we did deactivate all 7 trucks on dashboard they can clearly see that we did not use them, some advice on what to do please.
Reply from Motive2026-04-02
Hi Lisa,
We are truly sorry for the experience you’ve had and appreciate you bringing this to our attention. We’ve shared your concern to our specialist team for a detailed review, and they will reach out to you directly as soon as the audit is complete to share findings and next steps.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Ronald Shields
Motive Support
M
Mak Ray LLC · 1 review · Experienced 2026-04-01 ·
★★★★★
Worst company ever
Worst company ever, don't make the mistake of signing up with them. If there are zero stars, they did deserve
Reply from Motive2026-04-01
Hi Mak Ray,
Thank you for bringing this to our attention.
My sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Esha Shahid
Motive Support
S
Scott · 2 reviews · Experienced 2026-02-01 ·
★★★★★
Unreliable for compliance-critical fleets and serious billing issues after cancellation
We operate a 25 vehicle coach bus fleet in New York under strict passenger carrier regulations. Compliance accuracy is non-negotiable in our business.
We used Motive for ELD, GPS tracking, and driver monitoring. On the surface, the platform looks strong. In practice, it created operational and compliance risk.
Major operational concerns:
• Frequent device disconnects
• Missing or inconsistent “to/from” location data
• HOS logs requiring manual cleanup
• Delays in syncing critical compliance information
These are not minor bugs. For a passenger carrier, this creates real DOT exposure and liability. A system like this is supposed to protect you—it should never be the reason you’re second-guessing your logs before an audit.
The bigger issue: billing and trust
After deciding to leave, we received confirmation that our contract was cancelled.
Despite that, we are still being billed.
That crosses the line from a product issue into a trust and integrity issue:
• If a contract is cancelled, billing should stop—immediately
• Having to chase down charges after cancellation is unacceptable
• It creates unnecessary friction for operators who are already managing complex fleets
Bottom line:
Motive may work for smaller or less regulated operations. But if you are running a serious, compliance-driven fleet, especially in a high-risk environment like New York, this platform introduces risk where you cannot afford it.
Add in billing issues after cancellation, and it raises real concerns about how the company operates beyond just the software.
Final verdict:
Strong marketing, but the execution—both operationally and administratively—does not meet the standard required for high-level fleet operators.
Choose a different provider!
Reply from Motive2026-03-31
Hi Scott,
Thank you for bringing this to our attention.
My sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
R
RASHID ALY · 1 review · Experienced 2026-03-27 ·
★★★★★
We ordered two new ELD units for one of…
We ordered two new ELD units for one of our trucks and paid extra for overnight shipping. It’s now been 5 days, and we still haven’t received anything.
Our sales rep, Audrey Coleman, has been very difficult to deal with — either not answering calls or giving excuse after excuse with no real update or solution. Today, we finally received a tracking link, only to find out the order hasn’t even been shipped yet.
This level of service is completely unacceptable, especially when we paid for expedited delivery. As a trucking company, downtime costs money, and this kind of delay and lack of communication is beyond frustrating.
Would not recommend.
Reply from Motive2026-03-27
Hello Rashid,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Shawn Jacobs
Motive Support
STAY AWAY! If I could give zero stars I would. They have been charging me with my permission. Don’t even own their device nor do I have a truck that require an eld. They refuse to stop charging til the end of the contract year robbing me of hundreds of dollars.
Reply from Motive2026-03-26
Hello Ashlee,
Thank you for reaching out to Motive Support. I hope this message finds you well & my sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
S
Sam · 1 review · Experienced 2026-03-26 ·
★★★★★
Frustrating Experience with Motive…
Frustrating Experience with Motive Service
I ordered a camera from Motive Service, but after 2 months, I am still missing part of my order. To make matters worse, I recently received a notice that I will be charged the monthly fee anyway, despite not receiving my full order. All their customer service appears to be provided from outside the country, and the representatives do not seem to understand anything about my situation. I have called countless times—probably over a hundred—but every representative just repeats the same line that someone will contact me. No one ever follows up, and my issue remains unresolved. The lack of communication and accountability is ridiculous. I am extremely disappointed with their service and would not recommend them based on my experience.
Reply from Motive2026-03-27
Hello Sam,
Thank you for reaching out to Motive Support. I hope this message finds you well & my sincere apologies for the inconvenience you have faced. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
D
Derd Pap · 2 reviews · Experienced 2026-03-26 ·
★★★★★
PLEASE DON'T USE MOTTIVE,very…
PLEASE DON'T USE MOTTIVE,very unprofessional and money-grab company.
After expiration the contract they automatically extend the contract without my agreement, continue to charge for 4 devices but i canceled 2 devices 2 years ago,just said that cancelation is not exist. I find much better and cheaper company and no contract.
Reply from Motive2026-03-26
Hi Derd,
We are truly sorry for the experience you’ve had and appreciate you bringing this to our attention. We’ve shared your concern to our specialist team for a detailed review, and they will reach out to you directly as soon as the audit is complete to share findings and next steps.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Ronald Shields
Motive Support
S
Serge · 1 review · Experienced 2026-03-14 ·
★★★★★
Stay away!!!!
Here is the update about this scam company. After disputing $4000+ unapproved contract that I never signed, they put me in collections for this amount. Like WTF. Where is your integrity MOTIVE????
I lost my company because broker decided to write false freightguard on company. Motive would not cancel my subscription, I paid for more than 2 years for eld that I never used. But what makes it worse is when came time to renew they renew my subscription without my consent. Henry Yousuf the manager kept harassing me for weeks to sign up. After I told him I dont need motive services he still signed me up for $360 a month. Scam company stay away. I will be filing complain with attorney general. These people need to be stopped.
Reply from Motive2026-03-24
Hey Serge,
We hope you find this email in the best of health!
We are writing to inform you that we have shared your details with our relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Warm Regards,
Shawn Jacobs
Motive Support
Customer service is a joke I bought two year annual subscription $1230. When I received order they sent me wrong cable my truck has obd and they send me rp1226 j1939.i called in to send me a right cable. Customer service told me to buy the cable because the cable they send me fits the truck. They know my truck more than I do. And one more heads up do not pre pay because they will not reimburse your money. Motive is very shady when you come to problem.
Reply from Motive2026-03-20
Hi Mandeep,
We’re very sorry for the frustration you’ve experienced with the wrong cable. This is not the experience we want for our customers.
We’ve shared your case details with our internal team for a full review of the issue. Once the audit is complete, our team will reach out to you with next steps and options.
Thank you for your patience while we look into this and work to make things right.
Regards,
Ezra Smith
Motive Support
B
Benjamin Rosenberger · 1 review · Experienced 2026-03-20 ·
★★★★★
Went with GoMotive
Went with GoMotive
Started with one Ai camera for a free trial.
The driver app with Timecard, pre and post trip was one of my favorites.
The camera can log past locations and events.Great if a customer calls about a delivery or job site.
Maintenance, GPS, Timecards, IFTA highly customizable.
Better than Samsara or Verizon that I tried.
If your running trucks this works.
Reply from Motive2026-03-21
Hi Benjamin. Thank you for your wonderful review. We’re delighted to hear that you’re pleased with our service.
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We truly appreciate your support and are grateful that you decided to share your experience.
I want to share my experience with Motive (formerly KeepTruckin) so other business owners are aware.
When we signed our agreement, a UCC lien was immediately filed against my company, TRUCK & AUTOXONE LLC, under Internet Truckstop Payments LLC (a Motive-related entity).
Our contract was fully terminated on January 7, 2025, and Motive issued a “Full Termination and Release” confirming that all obligations were satisfied.
However, despite this, the UCC lien (File # U210046233229, originally filed 05/13/2021) is still active and has not been removed.
This is extremely concerning because:
The lien is no longer valid after termination
It continues to encumber my business assets
It negatively affects my ability to obtain financing
I have made efforts to resolve this, but the issue remains open.
Filing a lien is easy — removing it when the obligation ends should be just as straightforward. Unfortunately, that has not been my experience.
If you are a business owner considering Motive, be aware of how they handle UCC filings and make sure you protect yourself.
I hope they correct this immediately.
Reply from Motive2026-03-21
Hi Truck and Autoxone,
We’re very sorry for the frustration you’ve experienced with terminating your contract. This is not the experience we want for our customers.
We’ve shared your case details with our internal team for a full review of the issue. Once the audit is complete, our team will reach out to you with next steps and options.
Thank you for your patience while we look into this and work to make things right.
Regards,
Krista Moran
Motive Support
A
Andrew Draper · 1 review · Experienced 2026-03-18 ·
★★★★★
Buyer be ware
Buyer be ware
While I had this software/hardware it was glitchy and did not function how I needed it to. 3 years later my company has been folded due to astronomically high overhead costs by running legitimately one of which was by paying for mandatory ELD services (motive) i have just canceled my account and they say I need to keep paying until my yearly anniversary date. On top of that the hardware I paid for is apparently locked to my account and can not be sold to someone else in the industry. This is ridiculous to me as its hardware not software. Way to drag every last nickel out of someone motive!
My recommendation try Samsara
Reply from Motive2026-03-18
Hey Andrew ,
We hope you find this email in the best of your health!
We apologize for your experience and want to inform you that we have shared your concern with the relevant team for an audit. Once the audit is complete, they will reach out to you with further details. Meanwhile, your patience is highly appreciated!
Regards,
Ronald Shields
Motive Support
Matrack
Lisha she help me and very good
Person and she know how to help the customer
Thanks
Reply from Motive2026-03-16
Hi Mohamud , Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
K
Katie Orser · 1 review · Experienced 2026-03-16 ·
★★★★★
1 star means zero stars
I put a 1 star only because they don't accept 0 stars. Horrible customer service and you have no way of canceling the subscription. Horrible to deal with. They are stealing money from hard working people. Don't listen and always make it your fault when they won't listen to what your needs are.
Reply from Motive2026-03-17
Hello Katie,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
A
ASCO Construction · 1 review · Experienced 2026-03-10 ·
★★★★★
Should have 0 Star review
If I could give a negative or "0" star I would. Motive does not care about its customers or service. Customers beware. You will be drawn into a long-term contract which would be fine if they maintained or provided any kind of support for their product. Employee turnover is high, so expect to talk to someone "new" each and every time you need support and prepare to explain your troubles or needs over and over again because there will be "no record" from the previous rep you dealt with. They are unwilling to compromise or show any kind of good will to their customer's even when they drop the ball on their end. Worse customer experience ever. If you need this type of service, I caution you strongly to look at other options such as Verizon Connect or Geotab services first because Motive is awful.
Reply from Motive2026-03-11
Hey ASCO Construction,
We hope you find this email in the best of your health!
We apologize for your experience and want to inform you that we have shared your concern with the relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Ronald Shields
Motive Support
b
building solutions · 1 review · Experienced 2025-12-15 ·
★★★★★
Motive is one of the worst companies I…
Motive is one of the worst companies I have had to deal with. From the time I started the subscription to the time I tried to cancel my renewal, its been a headache. Their customer services is a joke...
Now, they gave my account to collections because our negotiations moved into my "30 days" before renewal.
I have an email feed which clearly proves all of this. Does it matter? No... They charged my card anyways. I disputed it with the credit card company. So, they put my account into collections. I reached out multiple times after the card was charged and disputed. *Crickets*
PLEASE PLEASE PLEASE do not use this company!
They are horrible to work with and impossible to cancel through. They are not stupid, they will use the loop holes to screw you over and not care.
Reply from Motive2026-03-06
Hey building solutions,
We hope you find this email in the best of your health!
We are writing to inform you that we have shared your details with our relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Shawn Jacobs
Motive Support
D
Dee Dee Dee · 1 review · Experienced 2026-03-03 ·
★★★★★
Do recommend this company
Do recommend this company. They don't follow through on their word and will charge your account regardless of terms.
Reply from Motive2026-03-04
Hello,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
Very frustrating experience.
They keep charging yearly billing and do not properly respond to cancellation requests. Instead of processing the cancellation, they repeatedly push for phone calls to try to change your mind.
We requested cancellation shortly after being charged, but the issue was not handled in a straightforward way. If you are considering signing up, be very careful with auto renewal and billing terms.
Reply from Motive2026-02-27
Hey Gatis Ozols,
We hope you find this email in the best of your health!
We are writing to inform you that we have shared your details with our relevant team for an audit. Once they complete the audit according to your request, they will contact you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Esha Shahid
Motive Support
R
Rachel · 2 reviews · Experienced 2026-02-24 ·
★★★★★
Won't stop calling and waking me up
Never worked for them. Not sure how they got my number. But they call super early and have woken me up multiple times despite telling them to lose my number and that they are not reaching the right person
Reply from Motive2026-02-24
Hello Rachel,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand this better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
