Motive (gomotive.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
P
Pearl Dusenbery · 1 review · Experienced 2024-12-20 ·
★★★★★
Excellent communication until you sign…
Excellent communication until you sign the paperwork. Once you do, it's crickets from them should you have an issue. From the start, I was not able to log in to my account to activate the device. It took 3 months to get them to fix that. Then the device didn't work on my truck, so I tried to cancel the service, but I never heard anything from them. Now, they have sent my account to a collection agency for not paying them. DO NOT SIGN
Reply from Motive2025-12-17
Hello Pearl,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
L
Leni Smid · 2 reviews · Experienced 2025-12-08 ·
★★★★★
Absolutely horrible service from…
Update:
I am not able to answer your reply. Also, I don't want to be leaving my personal info here. Get in touch with Zain Khan my account manager. He knows the situation and he has my contact info. This needs to be resolved ASAP. Otherwise I will, unfortunately, have to involve our lawyer.
Absolutely horrible service from Motive. I requested the cancellation of one of our units over a month ago, yet they still invoiced me for all units. I asked multiple times for the invoice to be corrected and was repeatedly told it would be updated — which never happened.
I spoke with our account manager again today and was once again assured it would be fixed. I also specifically asked if there was any risk of our account being suspended and was reassured multiple times that it would not happen.
Well, it did happen. Our account has now been suspended due to their complete incompetence, and we are in serious trouble because our units are no longer working in any of our vehicles.
I will be seeking legal advice on how to proceed. If you don’t want to be put in this kind of position, I strongly recommend staying away from Motive.
Reply from Motive2025-12-10
Hello Leni,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
Do not use this company!! I had them for a year and tried to cancel but they would not let me because it was right after the policy auto renewed! Literally dumbest thing i have ever heard! Customer service is a joke as well. All of them are foreigners and you cant even understand them.
Reply from Motive2025-12-06
Hey Zach,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Liam Morton
Motive Support
a
abdul arebi · 3 reviews · Experienced 2025-11-18 ·
★★★★★
THE WORST SERVICE EVER!
THE WORST SERVICE EVER!! I guarantee that you'll be wasting your money!! THIS COMPANY SENT ME THE WRONG DEVICE AND THEN STILL WASTED MY TIME BY TRYING TO CONVINCE ME THAT IT'S THE RIGHT ONE. And then when they realized that they screwed up, they sent me the right one and made me pay! COSTUMER SERVICE IS NON EXISTANT. DON'T WASTE YOUR MONEY!!!!!!!!!!!!
Reply from Motive2025-11-19
Hey,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Liam Morton
Motive Support
c
customer · 2 reviews · Experienced 2025-10-14 ·
★★★★★
I also called and tried to cancel my…
I also called and tried to cancel my service. After being called and harassed by multiple associates for payment. With no emails or phone calls they try to charge my account multiple times without my permission.I was told I have no option, but to pay the remaining balance. Upon signing up the sales rep told me in order to “lock In the rate” I would have to pay same-day.. I also asked him to go month-to-month and he said that I “did not qualify for that plan. I had to pay the annual rate” and did not have an option.. I had to pay right then and there before reading over any contract and I have documentation. After reading over the contract, it did state that you can cancel upon sending a cancellation notice. But like I said, they told me I had no options. Now I just got a letter from a collection agency demanding payment. And after reading everybody else’s complaint, I see that this is an ongoing issue. I will hire an attorney if needed to settle this. Seems like everybody needs to get together and do a class action lawsuit. In my opinion horrible people to work with…they lie to you from the start to end. ABSOLUTELY DO NOT GO WITH MOTIVE!!
Reply from Motive2025-11-15
Hello,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
J
Jason Blowers · 2 reviews · Experienced 2025-09-01 ·
★★★★★
Avoid this company
Avoid this company! Sales rep gave me misinformation on how the program works. After getting an updated quote from insurance, this was costing me more to have than it was saving me on my premium. When I brought this to their attention and asked for a refund, they just kept repeating how the program works and would not take accountability. I even offered to send the equipment back if they would send me a box/postage, they sent me a collections letter instead. This company is a joke!
Reply from Motive2025-11-15
Hey Jason,
We hope you find this message in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Liam Morton
Motive Support
M
Mark A · 2 reviews · Experienced 2025-11-07 ·
★★★★★
I was lied to about their services
I was lied to about their services. After that I went to cancel my subcription and they didn't. This happened a month ago. Stay away from this company they are scammers. They lied to me then when I went to cancel the subscription they wouldn't.
Reply from Motive2025-11-08
Hi Mark,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call
To assist you to the best of my ability, I would like to arrange a call.
Could you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time zone:
Best Email:
Looking forward to your response. Thank you!
Regards,
Christine Thompson
Motive Support
horrible company, just charges credit card on file with no remorse or reasons why
Reply from Motive2025-11-05
Hey Nataliya,
We hope you find this in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Christine Thompson
Motive Support
B
Barbara Amerson · 1 review · Experienced 2025-11-03 ·
★★★★★
Terrible customer service
Terrible customer service. I was sent wrong plug for my freightliner. They told me I had to pay for proper plug after they changed my account. Please go elsewhere don't go with motive
Reply from Motive2025-11-05
Hey Barbara,
We hope you find this in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Christine Thompson
Motive Support
B
BigTrucker · 1 review · Experienced 2025-11-03 ·
★★★★★
Their sales team sucks!!!
Their sales team lie worse than some of these recruiters for trucking companies.
All they wanna do is tie you into a contract on whatever new product their pushing. Play with the numbers and when you call them out on it, they play crazy. THEN, THEY KEEP SENDING YOU THE SAME CONTRACTS. Hoping you'd be foolish enough to sign it.
Now, as far as an ELD, their product is top notch, but their sales team needs to be arrested for harassment.
Reply from Motive2025-11-04
Hi Team,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call
To assist you to the best of my ability, I would like to arrange a call.
Could you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time zone:
Best Email:
Looking forward to your response. Thank you!
Regards,
Christine Thompson
Motive Support
Starting new trucking company and found motie to be an ELD company that was recommended by a lot. Signed up for a contract, received my device and tried installing just to find out that the wrong device was sent to me. I was told someone would be in touch with me and have to call back over 5 times and still no help has been processed. They just tell you to allow some time and it will be resolved. Bad first impression. STAY AWAY!!!!!! Company does not care about you or your business.
Reply from Motive2025-10-21
Hey Brandon,
We hope you find this in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Liam Morton
Motive Support
J
Jerry Baines · 2 reviews · Experienced 2025-09-08 ·
★★★★★
I wouldn't even give them a one star
I wouldn't even give them a one star. They lied and said there was a contract between my company and their company. Which we never signed. It was something that was from Keep Tr ucking from 2020. I have the agreement which was $35 a month .These people are the worst telling people they got to pay 9 more months of$50 a month to cancel. Run horrible company
Reply from Motive2025-10-18
Hi Jerry,
I hope this message finds you well!
This is to inform you that we have shared your details with our concerned team for an audit. We apologize for the experience you have had with your account, and once the audit is complete, our team will reach out to you in this regard.
Meanwhile, your patience is highly appreciated!
Regards,
Liam Morton
Motive Support
We canceled our service in March 2025, they charged us again in July without our permission no email , mail. We called them , they didn’t want to refund us our money ( services were not used ever since cancellation ) they refused . We went to the bank reported fraudulent charge got our money back and now they sent us collection notes!!! Terrible terrible
Reply from Motive2025-10-13
Hello Minela,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call. Would you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time Zone:
Your Email Address:
We look forward to your response. Thank you!
Regards,
Liam Morton
Motive Support
L
Lux City Company · 1 review · Experienced 2025-10-13 ·
★★★★★
This Company is a joke
This Company is a joke. Customer Service really sucks. They tell you that Teddy’s gonna call you in hours go by and nothing happens. You call back and they still say the same thing it’s ridiculous.
Reply from Motive2025-10-13
Hi Team,
Thank you for reaching out to Motive Support.
I hope this message finds you well & sincere apologies for the inconvenience you are facing. To understand the issue better, I would like to arrange a call
To assist you to the best of my ability, I would like to arrange a call.
Could you please reply with the following information:
Best Number to Call:
Best Time to Call:
Time zone:
Best Email:
Looking forward to your response. Thank you!
Regards,
Ronald Shields
Motive Support
g
gary phillipson · 3 reviews · Experienced 2025-09-10 ·
★★★★★
Motive is Bad - If I could do zero I would
If I could do zero I would. In my opinion keep away from Motive - there auto renew is a complete con, even when I cancelled in writing they still renewed, they are arrogant and told me “tough you have another year deal with it” we will see about that, they are also not us based as claimed Pakistan I believe, there are way better around
Reply from Motive2025-10-10
Hi Gary,
I hope this message finds you well!
This is to inform you that we have shared your details with our concerned team for an audit. We apologize for the experience you have had with your account, and once the audit is complete, our team will reach out to you in this regard.
Meanwhile, your patience is highly appreciated!
Regards,
Ronald Shields
Motive Support
S
Steve Kelly · 1 review · Experienced 2025-10-08 ·
★★★★★
Contract was misrepresented and it took…
Contract was misrepresented and it took a hr to cancel
Reply from Motive2025-10-09
Hi Steve,
I hope this reaches you well.
Thank you for reaching out to Motive Support.
To assist you to the best of my ability, I would like to arrange a call.
Can you kindly reply back with the following information:
Best Number to Call:
Best Time to Call:
Time zone:
Best Email:
Looking forward to your response. Thank you!
Regards,
Christine Thompson
Motive Support
If you reduce your truck in the fleet for any reason, they will still charge for all the trucks. Highly recommended DO NOT USE OR SIGN UP MOTIVE. In Samsara, they only charge for whatever you use. If the truck is parked for 1 month or more, they do not charge.
But in MOTIVE, there is no such option. Once you sign up with MOTIVE or install their ELD in your trucks, you are done. Highly recommended Stay away from MOTIVE.
Reply from Motive2025-10-02
Hi RB Logistics Team,
We hope this message finds you well!
This is to inform you that we have shared your details with our concerned team for an audit. We apologize for the experience you have had with your account, and once the audit is complete, our team will reach out to you in this regard.
Meanwhile, your patience is highly appreciated!
Regards,
Ronald Shields
Motive Support
V
Vladimir · 2 reviews · Experienced 2025-09-28 ·
★★★★★
Stay away
Stay away! software is good, but they have crafty renewal contract and procedure - one year contract expired, and they turned off all my trucks and demanded to sign contract quickly to continue business. I switched to another ELD may be half a year later, then got my account charged for what they say "two year contract I signed". I asked them to provide copy of a contract and they refused. Then disputed it with my bank but not sure how but may be they convinced my bank that contract on which they withdrew money from my account exists. So I am considering small claims to see if I can get my money back. They wait for non-payment or expiration of some kind then give you long small print stuff while holding your trucks hostage.
If anyone considering class action, please google "jigounov" - I will be happy to join.
Reply from Motive2025-09-30
Hi Vladimir,
I hope this reaches you well.
Thank you for reaching out to Motive Support.
To assist you to the best of my ability, I would like to arrange a call.
Can you kindly reply back with the following information:
Best Number to Call:
Best Time to Call:
Time zone:
Best Email:
Looking forward to your response. Thank you!
Regards,
Christine Thompson
Wish it was possible to put 5 negative stars but since it still requires at least 1 positive star I'll have no choice with that being said, this is the worst company I've ever done business with. And I don't suggest anyone to do any business with them. The contracts
Are ridiculous with the time frames and they do not give you an opportunity to early terminate with them. And you better not miss your chance to cancel because they do a automatic renewal.
They know how to overdraft your account whether its with the card you gave them or some how they get the routing information for the bank.so even if do not you approve the withdrawal they'll get the money either way. The way this company operates, I don't understand how it's legal. STAY AWAY!!!
Reply from Motive2025-09-25
Hey Abner,
We hope you find this email in the best of your health!
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Christine Thompson
Motive Support
J
JAMES JONES · 3 reviews · Experienced 2025-09-21 ·
★★★★★
Never do business with a company that…
Never do business with a company that requires a one or two year subscription period. It is almost impossible to cancel their subscription, and they continue to make payment increases without your permission.
I just got a phone call from them asking what my problem is. I told them I wanted to cancel and they won't cancel the subscription. It has to be done in the 30 day window before the subscription renews. That is what caught us last year. We got busy, and didn't call them in their window to cancel, so we had to pay for another year.
That is total baloney (or another word for that). You should be able to cancel at any time, even if you have pay for the rest of the subscription.
Worthless company and worthless support.
Reply from Motive2025-09-24
Hi James,
I hope this reaches you well.
Thank you for reaching out to Motive Support. To assist you to the best of my ability, I would like to arrange a call.
Can you kindly reply back with the following information:
Best Number to Call:
Best Time to Call:
Best email:
Timezone:
Looking forward to your response. Thank you!
Regards,
Christine Thompson
