Refrigerator Water Filters Online store: Shop the best refrigerator Water Filter and replacement water filters for Whirlpool, LG, Frigidaire, Kenmore, Kitchenaid, Amana, Samsung and more. Sri Lanka's raw materials, chlorine residual test, water hammer ...
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Is GlacialPure legit?
GlacialPure (gpfilter.com) has a 3.8 out of 5 rating on OK.one, based on 143 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 28% give 1 star; The business has replied to 7% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-25.
No idea where they are located. But best price for filters
No idea where they are located. Maybe outside of the country, but I don't care because most products are imported. I have been ordering replacement whirlpool fridge water filters since 2017, for my 2016 fridge. Best price and the filter they send works well and fits exactly like the original from whirlpool. When I use my last filter that's when I order more. I have never had a problem with shipping it can take a few weeks but that's why you order when you put the last one in your fridge and then put it in a safe space when the new package arrives. I keep my new filters near my fridge so I always know where they are. I like to buy a three pack at a time. I emailed them asking where the filter replacement was last time because I couldn't find it on the website and they quickly emailed me back and gave me the exact link to the product and gave me a 20% off discount code without even asking for any discount. I just wanted to get the same filter again and I was happily surprised that they gave me an additional discount code. I will keep ordering from this company. These filters are going to be generic but they should fit exactly if you make sure to carefully read the filter code. I use the one that says it fits Whirlpool Kenmore KitchenAid Maytag Amana and jenn-air fridges. It's edr1rxd1 is one of the first code numbers listed on the filter replacement package. If you're looking for inexpensive generic filters then I highly recommend this company. But keep in mind the shipping might take a few weeks so order maybe six filters at a time if you're concerned about wait time with shipping. These filters last me about 10 months. Meaning it takes me 10 months to go through one filter so a package of three last me about 3 years! Amazing.
The filters are what we expected and work well. The only negative is they took a long time to receive and we never got updates on when the shipped and when we could expect them.Customer service was good and responded promptly
Ordered replacement saltwater cartridges for my spa and they didnt work at all. Contacted them 4 times with no response for a refund. Do not buy cartridges from these scammers
Bad customer service. Haven’t received my order which apparently shipped from hong Kong. This is not disclosed on the web site. No response to my email.
I have ordered from GlacialPure before, I ask for some help & got a reply within a couple hours. Very happy with them. Will order from them again in the future. However, per a email 7-25 they sent me cancelation of my order with no explanation why.
Excellent, timely and professional Customer Service
I want to thank you so very much! I truly appreciate your timely response and desire to help me get this pool working again. Your companies attention to this and excellent customer support is what is missing, unfortunately, in many other industries - I'm so grateful and delighted to see it still exists within you company.
I have used glacial pure filters for years and have been very satisfied, their customer service is top notch and their product exceeds expectations
Would highly recommend!
Great customer service!! I accidentally provided my old address for my order. When I reached out (figuring I may or may not hear back) they responded quickly and fixed the address. Done! I appreciate when things run smoothly and wanted to brag on them.
Early on there was a small delivery error, but this company has the absolute best attitude,customer service and communication. They stuck with me, made suggestions for solutions and were NEVER rude. This is a great place to do business. I will definitely be back and tell my friends about this place!!
DECEPTIVE! Wanted to buy official Freshwater Salt Cartridge replacements. They sent me their no name brand instead. The title of the product was for real product. They showed pictures of the official real product including the packaging. However, if you read the deep into the description, you will see they are selling their no name replacement. Can't comment how they compare to real thing, but this is REALLY DECEPTIVE. Sure they were cheaper than official/real one, but only by a bit.
Charged my Visa on a filter that was not in stock, and backorder is a month away... Take the product off the website if its not available... Don't charge people and then notify them at a later time, that the filter is not in stock.. Common Sense people.. Use your Brains.. Also the Tracking is in Chinese. I can't read or speak that language.. Part of the tracking number is Chinese..
自定义UUS63W1260442504452.. Glacial Pure substituded the product for Glacial Fresh filters which are cheaper than the out of Stock Glacial Pure, but charged me for Glacial Pure.. Glacial Fresh is sold through Amazon for much less money... Thats what I should have done.. I could have gotten 3 filters instead of 2 for less money... They offered 20% off my next order, but it will be 2 years until i need more filters.. Worthless to me
Incompatible Hot tub cartridges, very reluctant to refund
Fraudulent company. Do not risk it. I ordered a 4-pack of cartridges based on website assurances of compatibility with my HotSprings Spa (2019 manufacture date) with Freshwater salt system. The cartridge did not function at all, the spa was unable to recognize it and shut down whenever I left it in place. The spa still recognized my old Freshwater brand cartridge. GP Filter required me to run a number of testing scenarios using several of the cartridges, but eventually conceded that the problem was not my spa. They then offered me a 50% refund, gradually increased to 80%, and to keep the cartridges, encouraging me to sell them on to other (ususpecting) customers! When I insisted on their other offered option of return of the cartridges they insisted on charging a 20% fee because one cartridge was "used" and could not be resold (an obvious contradiction of what they had been telling me to do)!! I still have recieved ZERO refund and no means of returning the cartridges, after 10+ email exchanges with "customer service."
ADDENDUM: after all of the above back and forth, they finally agreed to refund the original purchase price, and still instructed me to keep the non compatible cartridges. Refund has credited to my VISA 3 days after their email stating it was issued. They promised to change the compatibility statements on their website. I’ve not checked.
The company reached out with an alternative suggestion as the filter I needed was not in stock. They reached out promptly and I received the alternative very quickly. I am happy with the communication and product. Thank you so much.
Money is taken from my account already. Just got an email about 5 hrs after placing an order that they canceled my order. No reason listed. Like i said money was taken already. No longer trust this company
I have reordered my replacement water filters numerous times and only once did I receive a partial incorrect order. I sent an email to their "Support" team on January 21 and by January 24 I received the correct filters. Excellent customer service. I couldn't be more pleased with their immediate response and efforts to reply and correct. I would highly recommend their product and service.
GlacialPure has been a go to company for our filtration system for our Frigidaire refrigerator thanks to their great customer service with quick and very helpful response time. The pricing and bundles they offer is truly unmatched.
Easy to order, great customer service, outstanding/fast resolution to minor problems if any, high quality products. Rita is a particularly professional and helpful Representative.
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