Graduation
Gowns, gowns and tassels are great and shipped quickly. Thank you!
About Graduation Outlet
Data updated- Website
- graduationoutlet.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 78% (7/9)
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About this business
Graduation Caps, Gowns, Graduation Tassels, Diploma Covers, Honor Cords, Hoods and more!
Is Graduation Outlet legit?
Graduation Outlet (graduationoutlet.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 78% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
Everything was perfect !!!!
Experience
Great service
Great Customer Service!
I had questions about how to process my order. With other companies, I often waited 2-3 days to get a response. I got a quick response and further clarification within moments.
Good choice of colors
Good quality and arrived quicker than I…
Good quality and arrived quicker than I expected it to.
Items were good quality and shipment…
Items were good quality and shipment came fast
Excellent fast service.
Great Quality and Fast Shipping
Super quick email responses. All representatives were super helpful. Products are of great quality. Shipping was extremely fast!
It was amazing and came all at together…
It was amazing and came all at together and came when in a week
Great timing
Great timing. Arrived much faster than expected. About the same price as rental here in town
Still haven’t received package
Still haven’t received package, I understand that’s not the company, because shipping misplaced, but have not been reached out to.
Reply from Graduation Outlet2025-03-13
Hi We send out the tracking information as soon we ship the package. This is so customers can track the package and contact the carrier they chose for any additional questions or concerns. We do not continue to track packages once they leave our warehouse unless the carrier or customer reaches out to us with any issues. We would not reach out to you about this package unless you were to reach out to us. Your tracking link is as follows. Please call your local post office for any further updates https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611105503929703093 Thanks!
They are quick to respond to all…
They are quick to respond to all requests and purchases. Still having address display issues and the check out is slow.
Fast reliable service and best prices!
The company guided me through the…
The company guided me through the buying process. I requested a custom robe, and the process was good and fast. However, I have not received the robes yet, so I cannot comment on their quality.
Ordering is easy
Ordering is easy. We were amazed at how quickly we got our order. We ordered on Thursday and got our order on Monday Everything was packed neatly and easy to read the sizes
Got it very quickly
The company made sure my cap and gown…
The company made sure my cap and gown cap at a perfect time before it was to late
Quick Turnaround!
You have a quick turnaround and package nicely.
I ordered the Doctoral package and the…
I ordered the Doctoral package and the color hood required was not available and would not be available by graduation. That was ok..I guess. What is not acceptable is that I was sent a high school or bachelor's degree cap and not a doctoral tam. I worked hard for this achievement and will not have everything necessary to walk for my graduation correctly. I appreciate your response, but my review accurately reflects my experience. If negative stars were an option, I would have given them. Who sells a doctoral package with a standard high school cap? That is misleading at best. Furthermore, I was already forced to settle for colors that were not what I originally ordered after being informed—post-payment—that my selection was out of stock. That was disappointing, but now receiving a package that does not align with the level of regalia expected for a doctoral purchase only compounds the issue. Whether you are a small business or not, adjustments could and should be made to prevent such issues. Transparency in listing what is included, clear distinctions in product descriptions, and proactive communication before processing orders with unavailable items would go a long way in avoiding these situations.
Reply from Graduation Outlet2025-03-07
Hi The name of the package you ordered and paid for was "Doctoral Gown, Regular Cap, Tassel and Hood" which is found on our website here: https://graduationoutlet.com/doctoral-gown-regular-cap-tassel-and-hood.html The package title, description and image CLEARLY shows that a regular 4 sided cap and regular tassel is what comes in this package you ordered. We shipped the items that you ordered. If you needed the 8 sided velvet tam package you would have purchased the one that said "Doctoral Gown, Velvet Tam, Metallic Tassel and Hood" which can be found on our website, in the same section where your package was found, here: https://graduationoutlet.com/doctoral-gown-velvet-tam-metallic-tassel-and-hood.html It is not our companies policy to ship out items that are not ordered. If you need to exchange for the tam package, you could have and still can contact us to do so. But to leave us a one star review for your own mistake is ethically wrong.
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