Great Value Vacations (greatvaluevacations.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
I liked everything except the hotels in London and Paris the hotel in Italy was better, London hotel had no air conditioning and it was so bad and it surprised me it wasn’t in the description and was very small, I’m totally not satisfied and I’m asking for refund for the worthless hotel.
Reply from Great Value Vacations2026-07-31
Hesam: Thank you for your feedback. We have shared your comments with our team for their information.
All of the hotels included in your itinerary were those listed on our website and were available to view before booking. We're sorry to hear that they did not meet your expectations.
As you selected our Affordable vacation package, the accommodations provided were consistent with that package category. If you were looking for a higher standard of accommodations, our 4-star upgrade option may have been a better fit for your preferences.
Thank you again for taking the time to share your feedback. We appreciate your comments and will take them into consideration.
Regards: Great Value Vacations
This was our first time booking with Great Value Vacations and we had an absolutely wonderful experience! Everything was thoughtfully planned and organized, and the entire trip went so smoothly. The hotels they arranged were fantastic, and we couldn’t have been happier with how everything came together. We added on several of the optional excursions and they were all fantastic.
What really stood out was their customer service. When our flight was unexpectedly diverted and we had to spend a night in New York, they were incredibly quick to respond and went above and beyond to help us get everything sorted out with the rental car company and hotel for that night. Knowing we had someone we could reach when unexpected problems came up gave us tremendous peace of mind while traveling.
We highly recommend this company to anyone planning a trip to Ireland. They made the entire experience easy, enjoyable, and truly memorable!
Reply from Great Value Vacations2026-08-01
Dear Valued Customer,
Thank you so much for your wonderful review! We are thrilled to hear that your first experience with Great Value Vacations was smooth and enjoyable, and that our team was able to assist you promptly during the unexpected flight diversion. Your kind words about our planning, hotels, excursions, and customer service mean a lot to us. We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
Great Value Vacations really lived up to the name! Great accommodations, tour suggestions that made our vacation more memorable, and no issues with reservations. Highly recommended!
Reply from Great Value Vacations2026-08-01
Crystal: Thanks for your feedback!
We look forward to welcoming you on a future vacation.
Best regards: Great Value Vacations
Dear Valued Customer,
Thank you for sharing your positive experience with us. We are delighted to hear that everything went smoothly during your vacation. We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
We have taken seven amazing vacations with Great Value Vacations and had a small hiccup with last Sicily Italy vacation. Just booked our next trip to Thailand. They do all the work so you don’t have to. We just look for all the extra excursions we want to do. Give them a try and see all the adventures you can take. Do your research and if there is a rental car involved make sure the driver is listed as the 1st person traveling.
Reply from Great Value Vacations2026-07-30
Fidelia: Thank you for your repeat business!
We're happy to hear that, overall, your Sicily trip was enjoyable. We do see that our Customer Service Desk has been in touch with you regarding your issue.
We look forward to welcoming you on your next vacation.
Best regards: Great Value Vacations
The Crown Plaza is a 2 star Hotel, the employees are not friendly and the Furniture is dated .
Reply from Great Value Vacations2026-07-29
Esteban: Thanks for your feedback. Please be assured that we have shared it with our team for their information.
Whereas we're sorry to hear that the Crowne Plaza did not meet your expectations, it is rated as a 4* property by the Panama Tourism Authority.
We hope that, overall, you had an enjoyable vacation.
Regards: Great Value Vacations
We recently completed the Copenhagen, Oslo, and Stockholm package. We could not have been happier with the experience. Initially, we could not believe the price of the package considering that it included several flights and accommodations in cities that are not known for being inexpensive. We did spend a little extra for the more Central hotels but the difference was nominal and the improvement in location was well worth it. We didn't experience a single issue with bookings with the airline or hotels. I have used Great Value on numerous occasions and have typically had very good experiences. I would not hesitate to book through them again. The only gripe we had is that all three hotels were listed by GVV as having air conditioning but actually only one had it.
Reply from Great Value Vacations2026-07-30
J. Grimm: Thank you for taking the time to share your experience. We're happy to hear that, overall, you enjoyed your vacation and we look forward to welcoming you on future trips.
Best regards: Great Value Vacations
The hotels they chose were excellent, the transfer to and from airport or seamless we truly did not have to think about anything except just showing up on time
Reply from Great Value Vacations2026-07-28
Dear Valued Customer,
Thank you for sharing your wonderful experience with us. We’re delighted to hear that the hotels we chose were excellent and that the transfers were seamless, allowing you to relax and enjoy your trip. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
The price of this package was well worth the price.
The price of this package was well worth the money as it included all our flights and hotel. The location of the hotels were appreciated as they were a couple blocks from the central train stations as well as other highlights of the cities.
The communication from Great Value was excellent. Updates and documents were received well ahead of time, accessible, and written in an easy format.
Reply from Great Value Vacations2026-07-28
James: Thank you for your feedback. We're happy to hear that your trip was a success and we look forward to welcoming you on future vacations.
Best regards: Great Value Vacations
Took the stress out of traveling. Very easy to use the app. Easy to contact the company if you have questions would definitely recommend it.
Reply from Great Value Vacations2026-07-28
Elizabeth: Thank you for taking the time to share your experience.
We look forward to welcoming you on future vacations.
Best regards: Great Value Vacations
Everything went so smoothly. Not a single problem with any aspect of the trip. Weather was bad for the Cliffs of Moher but you cant fault anyone for th that.
Reply from Great Value Vacations2026-07-28
Michael: Thanks for sharing your experience.
We look forward to welcoming you on your next vacation!
Best regards: Great Value Vacations
Dear Valued Customer,
Thank you for sharing your positive experience with us. We are glad to hear that you found the process easy. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you for sharing your feedback about the hotel's central location. We appreciate your comments and have shared them with our team.
Best Regards,
Great Value Vacations
The tickets and vouchers worked very seamlessly and easy to follow itinerary.
Unfortunately, one of the hotels had issues with ants in our room and I ended up just getting bug spray to take care of it myself.
Reply from Great Value Vacations2026-07-28
Gina: Thank you for taking the time to share your experience.
We're so sorry to hear about the ants! Please be assured that we have shared your feedback with our team for their information.
Best regards: Great Value Vacations
Customer service was excellent. Proactively contacted me for a better flight when my original one booked was changed by the airline.
No hassle refund received when a tour operator canceled one of our guided tours unexpectedly. Check was in my mailbox before I was home from the trip.
Reply from Great Value Vacations2026-07-26
Dear Valued Customer,
Thank you for your kind words. We are delighted to hear that our customer service met your expectations and that we could assist you promptly with your flight change and refund. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
From start to finish this was an amazing trip. All of the hotels were fabulous! We got to see the things we wanted to see, we were comfortable, and everyone enjoyed themselves.
Reply from Great Value Vacations2026-07-28
Stefani: Thank you for taking the time to share your experience. We are thrilled that your trip was a success and we look forward to welcoming you on your next vacation.
Best regards: Great Value Vacations
The price and all of the travel and accommodations were just unbeatable. The resort was beautiful and the staff was so friendly. I took a star off for the return flight, I think if you are making people buy 2 tickets they should be sitting together for the flight and for some reason that wasn't the case on the way back. I do think that is something that should be fixed. Since this seems to be a problem with the airlines I went ahead and updated it to 5 stars.
Reply from Great Value Vacations2026-07-26
Dear Valued Customer,
Thank you for sharing your feedback with us. We are delighted to hear that you found the price and accommodations unbeatable and enjoyed the beautiful resort and friendly staff.
We apologize for the inconvenience you experienced with the seating arrangement on your return flight. Airlines do not guarantee seats together even when travelers book under the same ticket.
Again, we appreciate your feedback and have shared it with our team for their information.
Best Regards,
Great Value Vacations
We went to a 3nights 4 days vacation celebrating our anniversary and the resort we went to was fantastic. It was all inclusive and our swim up suite was amazing. The only nerve wrecking was the last day, Nexus Tour who is taking us to the airport was late for an hour. We thought we will miss our flight.
Reply from Great Value Vacations2026-07-28
Rebecca: Thank you for taking the time to share your experience. We're sorry to hear that your return transfer was late but happy to know that you didn't miss your flight!
We look forward to assisting you with future vacations.
Best regards: Great Value Vacations
Venice was wonderful and the accommodations were conveniently near the train station. Florence was great and the pop up apartment was nice but not close to restaurants or shopping. Rome was so so. The B&B was not convenient to restaurants or shopping and the cab fares were high. The Vatican was amazing. I would not recommend this trip in July. The temperature was 97-100 degrees and very uncomfortable. Our flight from Rome to Ireland was late and we missed our connecting flight. I could not check-in on line which also caused delays.
Reply from Great Value Vacations2026-07-25
Dear Valued Customer,
Thank you for sharing your detailed experience with us. We are glad to hear that you enjoyed Venice, Florence, and the Vatican. We appreciate your feedback regarding the accommodations and transportation challenges, as well as the difficulties with your flight and check-in process. We have shared your comments with our team to review. We understand how the high temperatures and travel delays impacted your trip and appreciate you bringing these matters to our attention.
Best Regards,
Great Value Vacations
Package was reasonably priced, and it was nice having all transport and lodging arranged for us. 2/3 hotels were in good locations close to main sightseeing areas, but the Paris hotel was further away, which made getting around less convenient. Flights each way had very long layovers in Toronto and Montreal, respectively (4+ hours). Eurostar train trip from London to Paris was booked for 8am. It would’ve been nicer if it was later in the day because we had to be at the train station at 6:45am. The hotels were fine except London hotel did not have AC.
Reply from Great Value Vacations2026-07-28
Michael: Thank you for taking the time to share your experience which we have also shared with our team for their information.
We look forward to welcoming you on your next vacation!
Best regards: Great Value Vacations