Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
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Is Gshopper legit?
Gshopper (gshopper.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 38% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
Auto-generated from all reviews of this business. For reference only.
I ordered an electric scooter on 20.07.2024. but it still hasn't come. I trust that I haven't been scammed because I already transferred the money.
Reply from Gshopper2024-08-21
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
The clothing that I purchased was cheaply made and sizes were about three sizes too small.
Reply from Gshopper2024-08-21
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Phone came in however it was missing the S Pen, I contacted them about it and they replied and found a pleased solution within minutes. I'll be aiming to get any future phones from Gshopper.
I love the slightly larger size and upgrade of features that I used on the Galaxy 5, such as how the Gallery works now. I recommend buying this product just off the customer service alone.
gshopper is currently offering new customers a 20% discount, to be used on their first purchase. In principle, you just need to subscribe to their newsletter. I have done that and downloaded the app and registered a profile. I didn't get the discount, I sent two emails and they didn't reply to the second one. After that I dare not buy anything from them. If they respond with something and help clarify the situation, I will amend the review.
Reply from Gshopper2024-07-24
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I keep receiving SPAM from Gshopper Modishworld every few days to prompt me to complete a purchase which I decided not to pay. It is very annoying despite sending emails asking to stop this SPAM. No results at all and, moreover, some emails indicated to contact customer service, are returned with the message delivery not possible.
Very frustrating and no one to respond. I am glad I did not buy anything from this company. Keep away from it.
Reply from Gshopper2024-07-19
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
This company is awful. You can tell by their presence in social networking as well.
Bought one a Vacuum cleaner in January 2022 from Dreame - Dreame T10.
In November 2023 started to have issues with the battery. Informed them about this and they told me that's a consumable and its normal batteries don't last long and need replacements. Imagine someone telling you the same thing for a mobile phone. "Hey sir, it's normal that each 2 years you need to replace your battery which costs 80€".
Hilarious itself without the further details.
They clearly shouldn't be mandated to legally sell in EU because they don't understand that by law warranty period is 2 years.
Furthermore, after asking them my proof of purchase, because they are so bad they do not send you the invoice immediatelly with the product nor by email, they said they upgraded their system and do not have the invoice anymore.
How crazy is this? So they also do not follow any accouting standards. And EU does nothing in regards these lame practices.
No customer protection against these type of scammers.
Very poor. Don't even understand how you have 3.9. It must be because people let themselves go by the prices. But then you have these surprises.
Reply from Gshopper2024-07-19
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I would like to express my deep dissatisfaction and disappointment about Gshopper as a company being untrustworthy and irrespective to its customers.
Gshopper had committed in their email that they would issue me a 30% coupon given for my next order after my last order.
Unfortunately, despite numerous attempts to contact them by email reminding to send me the coupon offered, they constantly refused to keep their promise. On the contrary, they still ignore my emails trying to find excuses for not keeping their commitment.
Reply from Gshopper2024-07-19
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I purchased a product but I cancelled the order after because I ended up to buy a different one on Ebay
I asked to cancel the order and the day after they sent me the refund on my revolut account which it arrived in 2 days
I was a little bit worried reading all the reviews here but I have to say they were very helpful and they answered every single email I sent
Super service from start to finish!I was having some issues with the phone, they accepted it for warranty service. When I got it back it still had the echo.
I had always heard that Gshopper was a great shopping experience. Until this time when I experienced it for myself, very happy to bought so good quality item at this low price.
I was really happy about ordering a new phone through this shopping platform. The product arrived to me in perfect condition and it works quite smoothly!
This Samsung Galaxy 8 Note has been a great upgrade in capability, features, and is also compatible with apps that I wanted.Very pleased with quality and newer technology that comes with this phone.
Probably worst support I ever seen. No updates about my parcel, 24/7 support is so bad that there's no words to describe it, I strongly don't recommend to buy anything from them
Reply from Gshopper2024-06-23
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
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