Gshopper

Fullfilling the motto to the letter. Shop beyond borders

Thanks to GShopper I could finally got a product that is not marketed in my country. (Order number: GTD110034216)

Joao CarlosPortugal · 1 review · Posted 2021-02-16

Delay on shipping

Ordered an poco m3 on 08/02 and today 16/02 gshopper still dont have shipped my phone. Tried to contact support but dont answer. Order #GUB080034935

Tracking Missing

Order Number: GUB080034794 The tracking number provided is not even trackable. There's still no update on the tracking number after 3 days at all. I sent 2 mails in a row to the support, and got no response back. Please help! UPDATE: Received after 20 days, with a separete tracking provided by the seller.

Jesualdo SalvadorPortugal · 2 reviews · Posted 2021-01-08

Order ID GUA060034867

Order ID GUA060034867, since January 06 I made the purchase and not yet sent the order to the carrier, I have sent several emails and 0 reply. I'm waiting for the problem to be solved.

Nuno LaúdoPortugal · 1 review · Posted 2021-01-08

Really Really bad warranty service (customer service)

I bought a phone in Gshopper (from AliExpress - order I'd: 8017100418378937) and it arrived very quickly. Although after 2 months using the phone it suddenly stopped worked. I asked customer service that asked me to go to a local repair or order to get a repair quotation. The repair quotation indicates that the board is broken, so therw is no repair ( I paid 20 euros for the repair quotation). When I sent this information to the store they told me that they just van send me 30 of compensation. I should have 1 year at least of warranty service, so I want a new phone or s repair, and they assume anything.

Slow response of customer service

I bought a Xiaomi MI 10 5G phone on October 26th on Gshopper.com. After 16 days I still haven't received the phone. On the tracking website I am supposed to received it on November 3rd. This website is a total scam. I will try to get my money back from my bank. I sent them one email last week and one email this week. No response. There is no customer support. Order ID #GTJ270034478 So, DON'T BUY FROM GSHOPPER!!! Update November 25, 2020: Gshopper resent the phone and I received the phone.

Phone came in faulty, Gshopper doesn't answer e-mails

I ordered a phone on the 26th of october, and received it shortly after only 3 days. Great shipping, but after I started the phone for the very first time, there was a black dot (relatively big) on the screen. I have sent Gshopper photos. I sent a message through gshopper.com, and after hearing nothing for over a week, I e-mailed them too. I still haven't heard anything from them, and I hope that Gshopper can fix this problem! If this huge problem gets fixed, I will surely change this review. But I feel left out now. Order ID: GTJ270034241 ------- Edit: They reached out, and sent me a new phone! So the issue got resolved, thankfully. However, I still had to pay shipping costs.

Greg BrindleyAustralia · 1 review · Posted 2020-09-08

Xiaomi TV Box lasted a month, but they don't care!

Revision follows original post - see end: I purchased a Xiaomi TV Box which took 1 month to arrive. Another month goes by and the remote stops working. I decide to buy a replacement from another seller as gshopper don't stock replacement remotes. The replacement remote won't work so I figure it may in fact be specific to a different model Xiaomi TV box, so I cop the cost and set about buying the absolute best remote for the job. It had to come from the USA at more than 2.5 cost of those I could get locally. No problem. We needed it. Once again I had to wait over 2 weeks for delivery by which time 90 days from the original Xiaomi order with gshopper. I advise gshopper that the TV box is a problem. They respond and when told about the situation completely ignore me. They don't want to know about it and simply do not respond. My most recent message to them is as follows: "I can see the game you are playing. We're talking about a purchase outside 90 days, but one that was in fact delivered within that time. Please arrange for a refund and I will return the unit to you. Also understand that due to the unit itself being faulty - the issue raising its head within 4 weeks of receipt - I have spent an additional $36.79 on two remotes that work but can not work with the TV Unit due to it being faulty." DO NOT buy electronic products from gshopper as they have no spares and no interest! REVISION. It was only after I advised Gshopper of a) this review and b) the potential for me to post the same review elsewhere that I received a response from them. Ultimately they fixed the problem by supplying a replacement unit - mind you it still didn't come easy. Nevertheless, they did in fact replace the unit - which only goes to prove that the power of the open is mightier than the sword.

DONT PURCHASE FROM THIS COMPANY

Advertising fake delivery dates, dishonest and constantly lies, did not receive item and did not refund money. They kept saying item is on its way and never turned up. DO NOT PURCHASE FROM THIS COMPANY as it will not arrive and you will not get a refund. They know how to bend ebay rules to operate dishonesty. Very disappointed. Response to your reply Now you want to act all genuine after this review will expose you. I hope this review will cost you a lot more then what you owe me. Why does it take a bad review to get a response??? If you are a genuine business you would have done the right thing from the beginning. If you want to fix the issue respond and action the messages via the site I purchased through. As far as I’m concerned you are full of lies and should not be trading.

Avoid Gshopper, worse customer service

Take long time to response to my email and give a one line reply without answering and giving proper instruction. When I replied back again, I have to wait for very long again for another one line reply which did not response to request. This is the only ecommerce app that have the WORST and RUDE customer service. Do not buy from Gshopper as you can take it that there is no after service from them. So if your products have problem , it will never be solved.

Huge risk shopping, lacking customer support

Bought a phone from them via AliExpress. Package was shorted during delivery, which I immediately informed them about. GLS also immediately accepted responsibility and contacted Gshopper, but they declined any responsibility towards me and didn't react for 10 days, so my refund claim was refused. All they had to do was contact GLS... Definitely never taking the huge risk of buying anything from them again.

Do not shop at Gshopper

Do not shop at Gshopper. Worst customer service and worst app support. After service is worst. Nobody from Gshopper will ever get back to you if you receive any faulty items. You risk buying for faulty items and never get to replace or refund (their app does not allow replace or refund). Only can email them but nobody will response to you.

No support or solution with the defective device at first

My Roborock S5 Max broke down after two months of use (main wheel error 107). The communication with the seller was too slow and no solution offered at first. After two months waiting for the solution, they offered to send it to warranty repair and informed me that it would last up to 15 days. Now it has been over a month in warranty repair and no information about my Roborock. No option for refund or replacement of the device. All in all, I have been without working Roborock for over four months now. Was it a time or my first review, but I got my Roborock repaired and returned. Minus two stars due to lack of information, I lost lots of time because slow communication and no solution at first. Warranty repair took almost two months (I was informed it will take up to 15 days). All in all, after four months I got my Roborock repaired and working again!

Marco NigroFrance · 1 review · Experienced 2020-05-14 · Posted 2020-05-14

I trusted them but I will never come back

I bought a Xiaomi Mi Air laptop 13.3 from this seller in feb 2019. It suddenly stopped working after little more than 1 year in may 2020. I asked for warranty and support to the seller since Xiaomi cannot provide assistance because this product is not officially in EU market. After several time and discussions theri response was that the warranty period was over and I would get nothing in return for my problem, not full nor partial reimboursement, no technical assistance to try to understand the problem, NOTHING. Honestly after 1 year from a 800E purchause I would expect more than a "sorry, it's not our problem now". UPDATE: after writing this bad (BUT TRUE) review they were somehow more willing to find a solution, they offered me a 50E product to close the dispute and a reimboursement for my loss. But as you can imagine a 50E product is not at all enough to be satisfied for a 800E loss (the laptop is still unusable and no pc center wants to take the repair becuse they are not confident enough since they don't know the model. UPDATE 2: the intention to reimbourse me somehow with a product is good and I appreciate it, but 50E product for a 800E one i really not enough. So I sent them a proposal to raise their offer to repair my loss. In case they accept I can consider myself "satisfied"even if it will not cover the 800E loss. Still waiting for their answer to my offer but as said comunication with them is slow. I will update this review step by step to keep it updated.

Satisfactory Outcome

not impressed. Placed a £400 order on 6th January with a 5-7 delivery. I was told there was a delay and it wouldn't be shipped until 10th. then another delay until 15th, and another 20th!! This morning I was told they will try to dispatch before the Chinese holiday on 25th! I am trying to obtain a refund which apparently takes 15-20 days AFTER they have approved it, they will not answer when I ask how long approval takes. Communication is very intermittent !! Would not use again as I feel this will be a battle to get my £400 refunded. Representative contacted me for further details after posting this review. Further details provided. I will have my faith restored if this is sorted, this is their chance to turn my review around. After several messages from Lin who has been extremely helpful and has tried her best to rectify this situation, I was told that the item would be shipped today. So far the item still hasn't been dispatched and my messages are remaining unread! As it is now 7.15pm in Hong Kong and my item has not been shipped despite being guaranteed today would be the latest shipment date, and the fact that no one is communicating with me. I feel that I have possibly been duped. I was hoping that this was a misunderstanding and honestly believed today was dispatch day. So one final request that someone contacts me asap before I take the matter forward. Just occurred to me that they have said they will try to dispatch before the Chinese New Year yet it clearly states on the website that it is being dispatched from Europe, so there should not be a delay. Obviously something is not right here and I have still not had any contact from the company or from Lin So it appears that no one will respond on any platform. You also cannot leave another review on here, presumably to prevent lower ratings. Update: I have amended this review and improved the rating as the item has arrived ! I have to say I am extremely pleased with the item, it is very good quality and was packed very well. Once it was finally dispatched the service has been very good. It is a real shame that I had such unprofessional service initially and had to spend a lot of time chasing the company. When ordering, the website clearly states delivery in 5-7 days, once you have paid you receive notification that the item will take weeks to be delivered which is what leads to dissatisfied customers. If it hadn't been for the initial issues, lack of communication and transparency at the start I would have quite happily given a 5 star review.

Everything was good as expected

Contacted by GShopper

Contacted by Gshopper to find a solution to the problem encountered. I'm waiting for the favorable evolution of the problem.

NEVER RETURN MY MONEY AFTER I SENT BACK THE ITEM - WORST EXPERIENCE EVER

I bought a xiaomi vacuum cleaner from gshopper ebay store and it broke down within the warranty period. I sent back the item as requested by gshopper. But gshopper blocked my mail and never returns the money. The way gshopper is treating the consumer is outrageous. Worst experience ever.