Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
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Is Gshopper legit?
Gshopper (gshopper.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 38% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
Auto-generated from all reviews of this business. For reference only.
item has been on processing status for more than 2 weeks now
I bought a OnePlus tablet in gshopper on Feb 20th and have not received it as of March 7th. The status has been "processing" ever since. I wrote a couple of emails to various of their addresses but never heard back. I am surprised as I have ordered a cell phone and another item there last year and everything worked fine. This time it is unacceptable and I opened a case in PayPal to withdraw my payment.
Update: refund as per gshopper issued, let's see when it's arrives on my account. Better communication would be key.
Gshopper still accepts orders for the item while saying they are out of stock. Please rethink your policy here, otherwise you will continue to have grumpy customers.
Reply from Gshopper2025-03-09
Dear Customer.
We are sorry because this item is currently out of stock, in order to avoid you waiting for a long time.
We will prioritize your refund request.
Have a nice day.
I could check the shop on Trust pilot before and for this reason I bough there.
The order still on Processing since I order it and it shoudl be already delivery but they also don't answer on Support
support @gshopper.com
AFTER 20 DAYS AND STILL NO NEWS ON MY ORDER.....AND NO RESPONDS ON MY EMAILS..!!!!!!! I WILL UPDATE MY REVIEW IF I HAVE NEWS!!!!
Update: on 13 March they did send my order..!!!! Now i am awaiting for arrival..!!!!
Update 2: on 26 March i received my order!!! Very good job from the team!!! The console (switch lite "second hand")seems like new and it works perfectly!!!!
The only negative was that you have no communication with them and they are very slow...otherwise I would have given 5 stars!!!!
I bought Nintendo Switch from this site. When I was buying this, I asked how does the warranty work, they explained that serious damages will require sending it back to them and minor things will be done in Polish shops. After 2 months, one of speakers started to provide error, which lead to closing the system. I reported it to gshopper support. They asked me to deassemble the console myself!!!! When I’ve done it, confirmed that it was speaker faulty, they assured me that they are sending me new speaker and will help with changing it. Since then (1 month ago) I got no contact with them, I got emails if anybody is interested. Don’t buy electronics from them, because its not worth the nerves!!!!
Item ordered more than a month ago, not even shipped yet. After few emails I got information: Dear customer your order is expected to be dispatched within 24 hours. That was several days ago. They do not respond to the request for cancellation and refund. Never again.
I think they scammed me. I ordered a product 16 days ago, and I have received no information about my order. I have sent multiple emails to them from different email addresses, but they have never responded. Support system 10/0
Order has been placed 10th of February, promising delivery after 7 working days. Until now the order has not been shipped , there is no way to contact the seller and the only way to have communication is through an email to gshopper which I have sent and it's been ignored for some days already. Never again.
I think they scammed me. I ordered a product 16 days ago, and I have received no information about my order. I have sent multiple emails to them from different email addresses, but they have never responded. Support system 10/0
Bought a Oneplus 13 device with Oxygen OS. They write big on their site, GLOBAL, Oxygen OS, but this is bullshit. It is a version, which doesn't work really nice. After I got the first OTA Update, my mobile and data connection was gone. Looked it up and yes, on XDA Forum, everybody says that. It has to do with the modem of the Chinese version. OK, but they don't tell one and even worst, they don't help. Wrote them a couple of times and nothing, they not answering at all. So worst support service ever and worst information infront of a sale.
I ordered an item more than a month ago, but the time for delivery was 14 days. I wrote them and I am waiting for their reply for five days now and no response.
Reply from Gshopper2024-11-08
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Horrible quality. Does not stand behind product. Ordered Green Bay Packer NFL short set...received it with the LA Raiders name on them! When I asked for refund due to this defect, they said sorry "my expectations weren't met" WHAT??? Didn't receive full refund because you have to pay to return to CHINA! DONT ORDER ANYTHING FROM HERE!
Reply from Gshopper2024-10-16
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I ordered Govee lights as advertised but received cheap fairy lights. When I asked for a returns label as they had sent incorrectly they told me company policy does not allow return labels to be sent. This is criminal. DO NOT BUY from these people. They are now asking me to remove my feedback as PayPal made them refund the money.
Reply from Gshopper2024-11-08
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
This laptop is super fast! It is still running smoothly for even the most complex of programs including Photoshop and video production software. Once again, this laptop proves to be an extreme value for the hardware capabilities!
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