Haven Life Insurance Agency, LLC is a life insurance startup, backed by MassMutual, that offers a simple online experience for buying high-quality and affordable coverage. Driven by a mission to make life less hard, we're transforming the typically time-consuming and confusing process of buying life insurance into one that's easier, faster and just plain better.For more information about Haven Life, please visit havenlife.com.
Haven Life (havenlife.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 9% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
Very happy with the whole process from start to finish on my application. Only area that could be improved is that my wife also applied and was rejected and we did not get a reason. She is a 30 year old female without any existing conditions so I was surprised.
The whole process was seamless and easy. My application for term life insurance was all done online. The rates are fair, and the people at Haven Life seem to genuinely care about their customers.
The process of getting life insurance with you is a very smooth process. I really liked the way you communicated through the process and were on top of the things. I really appreciate it. Thank You for my peace of mind and my family’s peace of mind.
Very simple to use, everything is straightforward.
Super easy! I was putting off purchasing life insurance as all I wanted was a term policy and was dreading the thought of having to meet or speak to a broker and deal with the dreaded upsell tactics. While researching options, I stumbled across Haven Life and began looking into it. Thrilled that I did. I could not have imagined an easier, more streamlined process from beginning to end. Very easy process and excellent, easy-to-understand documentation on the site.
Good service with easy and relaxed communication that was not pushy. Helped with what I wanted and the whole process maybe took 25ish minutes from calling to getting approved to setting up my online access. (if you are approved right away)
The online experience was extremely simple and took all of the intimidation out of the application process. I appreciate how fast I was able to complete the account setup.
Great Life insurance company, your treated like a individual not just another number added to the bunch.
I love the process through Haven Life, as the application was easy to complete, and the medical exam was done at a facility near my home. Customers also have the option to have the medical examiner visit their home; however, I preferred to visit a nearby lab. Finally, I got a fair price for a 30-year term life insurance with Mass Mutual. I am delighted because the process was easy, and the underwriter did not make a huge issue like other insurance companies I have tried in the past, and the whole process took less than a week to complete. I am at peace know that should something happen to me; my family will be covered.
This was a very pleasant experience. Their automated system was very well organized to obtain my medical records, driving record, and all of the other normal questions I would expected to answer. I'm 49 and in perfect health so I'm not surprised that I was approved. But I was very surprised that I was able to be be approved for life insurance in just minutes without a medical exam. I was even able to signed my docs right then. What I thought would take weeks took minutes.
The website is easy to review. Coverage level I requested meant testing. That was a little clunky due to communication between their 3rd party, but haven life agents were timely with email communication. Overall the rate was a little higher than expected, but glad to have the insurance. Really liked using the slider to determine the final coverage. After policy issued, website shows a new perk so come so looking forward to seeing what that is about
Very responsive and clear guidance through the whole process.
Easiest and quickest term life insurance application I went through as I was shopping around... highly recommend!
Great service and easy enrollment and I could not find a better price. Thanks
Haven Life was extremely quick, and provided a reasonable price for the life insurance I was looking for, without even needing a medical exam. I know that doesn't happen in every application, but I was surprised and impressed that it was so easy and quick to sign up for life insurance.
I had several problems with my Haven experience, which was especially unfortunate because I chose Haven based on its customer service reputation. First, after I submitted my application online, I was told that an immediate quote couldn't be provided and I would receive one within a few business days. After a week with no follow-up from Haven, I contacted them and only then did they realize they never provided a quote. Second, the first available appointment for the medical exam was more than three weeks after I finally received a quote. Then, the person sent to take my blood sample called 45 minutes before the appointment and said she couldn't make it, causing me to waste a half-day of vacation time. The woman was unable to reschedule for several days, and then arrived late on the second date. Finally, Haven increased my quote 50% after the medical exam. Haven said this was because of a history of gestational diabetes, but I had already disclosed that history prior to the initial quote so that was not new information and should have been factored into the initial quote. Furthermore, I'm a nurse practitioner and my A1C was the best I've ever seen, so the history of gestational diabetes was not indicative of any worry regarding developing true diabetes within the policy term. For a company that sells itself based on customer service and easy applications, I found Haven to be quite the opposite.
Hi Justin, Thank you for taking the time to share your thoughts. Your feedback is very important to us as our team continually works to improve our customers’ experience. We provide an initial quote to give applicants a general idea of what they could be paying, but in most cases, a life insurance medical exam is required to determine a final rate. Our team is always investigating ways we can improve the quoting interface so that it can be a helpful part of the life insurance shopping process. Regarding your experience with our partner, ExamOne, we sincerely apologize for the inconvenience with the exam. We understand your frustration and escalated this issue to ExamOne’s management team to improve their training. If you have additional feedback or if you'd like to review your decision with our team further, please reach out to [email protected]. Best, Qianqian Haven Life Customer Success
I was looking for life insurance via multiple websites and Haven Life came up as an option. Went through the process and within a couple of days I had been approved. The cost, term, and ease with which to sign up were simple and straightforward. Would highly recommend.
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