Headout (headout.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
I have used Headout several times and I have never had any problems. I always choose Headout because it is convenient, reliable, and offers a great variety of activities and experiences. The booking process is quick and easy, and I feel safe using the platform every time. Highly recommended!
Great, it couldn't be better. Very good sound and sometimes you could not see what is real and what not.
Be aware , they are scamming people,
Hey lukasz, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if available) and the details of the issue you faced wit it at https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! -Samson, Headout.
I had a private tour with access to the towers and it was amazing. The view, the whole experience was top. The tour guy was really cool and chill, he told me a lot of interesting things :)
Do not book through this company. You may not even realise that you are as I booked tickets on a London theatre site that did not mention this company. I paid at least £10 per ticket over the price for what they told me was 24/7 support and care. What a load of rubbish. I did not get a receipt for the tickets and when I contacted the email that sent me the e tickets they could not help. I eventually received an email after the event to review show and managed to get in contact. They are based abroad and do not give a care for their customers. I received a very condescending response back from there customer services. I am a very unhappy customer and feel very let down.
Hi Julie, I’m truly sorry for the frustration caused and for the poor experience you had while trying to get clarity on your booking and receipt. To clarify the pricing, the ticket cost includes the base ticket price plus a convenience fee, This small fee supports online payment processing charges, and access to our 24/7 customer support team, and helps us run a trusted global marketplace. This is also outlined in our Terms of Use under the Payments section here [https://www.headout.com/terms-of-use/]. Ticket prices are dynamic and may change based on availability, demand, and the specific date and time selected. The £62 price you mentioned was not the price applicable for the date of your visit, but for a different date or time. The pricing for your selected visit date was different at the time of booking. That said, I do understand your concern. You expected clearer communication and support regarding the additional charges, and your experience did not reflect that. I have reviewed your case and refunded the convenience fee you paid. This amount will be returned to your original payment method, and a confirmation email with the details has been sent. I’m sorry again that this was not explained more clearly earlier and that you felt let down after booking through us. If you have any questions, please do reply to our email and we’ll take care of it. 💜 If you’re up for it, feel free to update your TP review here: https://www.trustpilot.com/reviews/6a6755997a3aad10feb27a93 -Samson, Headout.
Headout/ticketory is a predatory scam! I should’ve known better but I let my guard down and I fell for it. My wife and I wanted to visit the Uffizi Gallery in Florence, but I’d left it a bit late to buy tickets. On the day of our visit, I opened the museum’s official Google Maps profile and clicked the prominent “Tickets” link at the top. I assumed (incorrectly) that this would take me to the museum’s official ticketing system. Instead, it led me into some sort of chain involving something called Ticketory, Headout, and some other tourist office in Florence. It wasn’t an outwardly suspicious process initially, and only afterwards did I realise something wasn’t right. The “tickets” I’d bought weren’t actually museum tickets at all. Buried in the confirmation emails I got was a small note explaining that they were “vouchers”. To get the real tickets, I needed to go to a separate tourist office around the corner, have the vouchers scanned, and collect the actual entry tickets there and then get in line, all of this ahead of my booked museum entrance time. As far as I could tell, headout offered no additional service whatsoever beyond simply acting as a pointless middleman between me and the museum’s own ticket office. To make matters worse, the email stated there were no refunds or exchanges if you missed your collection/slot, and by the time I realised all of this there wasn’t enough time to find the office/collection point, collect the tickets, and still make my booked entry slot as I was already in line for what I thought was the entrance to the museum with what I thought were my tickets. Considering that I’ve never been to the city or the museum before I didn’t want to risk it and end up wasting loads of precious time. In the end, I cut my losses, abandoned the headout purchase entirely, and bought a second set of tickets directly from the museum. I had a full day planned and wasn’t prepared to waste it chasing down the people who’d sold me the needlessly complicated voucher instead of an actual ticket which, I suspect, is exactly what they’re counting on. It’s also been fun receiving all their annnoying automated emails now that they have my email anddress asking me how my trip was and bombarding me with other nonsense. I know I should’ve been more careful, but their business model seems designed to exploit tourists who reasonably assume the prominent “Tickets” link on the museum’s own Google listing leads some sort of official ticket office. It doesn’t. Instead, it funnels you through parade of unnecessary middleman that add confusion, restrictions, and extra hassle while providing essentially no value. Total scam!!! Give me my money back!
Hey Austin, I'm very sorry for what has happened 😞. This is definitely not the Headout experience we'd want you to have, so I've personally spoken to all concerned teams to ensure it never happens again. I've refunded the full amount you paid for this reservation to your original payment method. This refund will reflect in your account within the next 2-3 business days, depending on your bank and have sent confirmation of this to you via email. I hope this brightens your day a bit! If you have any questions, just reply to our email and we'll take care of it! 💜. If you’re up for it, feel free to update your TP review here: https://www.trustpilot.com/reviews/6a671693a93683bb147e3787 -Samson, Headout.
Beautiful train ride leave early to catch the best views of the Matterhorn. We had a nice ride and clear views … hike down to the lake.for reflection photo. Spectacular !!!
Well organised, easy to get what you want, easy booking.
It was amazing and eye catching
Misleading, overpriced and completely unreliable I booked through Headout because the listing appeared to be connected to the official site. It was not. The child ticket information did not clearly state the age from which children must pay, so I bought a ticket for my daughter even though her admission should have been free. Worse, the booking included a guided tour, but there was no guide to be found on site and the service I paid for was never provided. Customer support is also extremely difficult to reach, with no French phone number available. I paid extra for a service I did not receive and for a child ticket I did not need. The whole experience felt misleading and dishonest. I strongly recommend booking directly through the venue’s official website and avoiding Headout.
Hey Tom, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if available) or the email address used for your booking at https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! -Samson, Headout.
Très belle excursion à Stonehenge, mais un peu juste en temps Nous avons beaucoup apprécié cette excursion à Stonehenge. Le trajet en bus était très confortable, avec la climatisation et des prises à disposition, ce qui est vraiment pratique pour les 2 heures de trajet à l’aller comme au retour. L’application fournie pour la visite est un véritable plus ! Elle permet d’avoir un audioguide très complet sur les deux sites et apporte beaucoup d’informations sur l’histoire de Stonehenge et les différents mystères qui entourent ces célèbres pierres. Nous avons vraiment apprécié pouvoir visiter à notre rythme tout en ayant les explications. Le seul petit bémol concerne le temps sur place, que nous avons trouvé un peu court. Deux heures passent très vite ! Entre le trajet à pied jusqu’aux pierres (environ 30 minutes) ou la navette qui permet d’y arriver en quelques minutes, le temps de faire le tour du site, prendre des photos et écouter l’audioguide, il reste finalement assez peu de temps pour profiter du reste. Le site possède également une immense boutique avec énormément de choix, ainsi qu’un petit village avec des boutiques et des huttes très sympa à découvrir. Nous aurions aimé pouvoir prendre davantage notre temps et visiter le musée, mais nous avons malheureusement dû accélérer sur la fin pour ne pas manquer le départ du bus. **Pour améliorer encore l’expérience**, prévoir 30 minutes à 1 heure supplémentaire sur place serait vraiment appréciable. Cela permettrait de profiter tranquillement des pierres, de l’audioguide, du musée, du village et de la boutique sans avoir à regarder constamment l’heure. Une autre possibilité serait de proposer deux durées de visite au choix, par exemple une formule de 2 heures pour ceux qui souhaitent uniquement voir Stonehenge et une formule plus longue pour ceux qui veulent découvrir l’ensemble du site. Malgré ce petit manque de temps, nous avons passé un très bon moment et nous recommandons cette excursion. Si vous aimez l’histoire, les lieux mystérieux et les paysages anglais, Stonehenge vaut vraiment le détour ! 😊 **A wonderful trip to Stonehenge, but a little short on time** We really enjoyed this trip to Stonehenge. The bus journey was very comfortable, with air conditioning and power outlets available, which was really convenient for the 2-hour journey each way. And we were actually closer than we expected, which was a very nice surprise! :D The app provided for the visit was a real bonus! It offers a very comprehensive audio guide about the site and provides lots of interesting information about the history of Stonehenge and the various mysteries surrounding these famous stones. We really enjoyed being able to explore at our own pace while still having all the explanations along the way. The only slight downside was the amount of time we had at the site, which we found a little short. Two hours goes by very quickly! Between the walk to the stones (around 30 minutes) or taking the shuttle, which gets you there in just a few minutes, then taking the time to explore the site, take photos and listen to the audio guide, there is ultimately not much time left to enjoy everything else. The site also has a huge shop with a great variety of items, as well as a lovely little village with some very nice huts to explore. We would have liked to take our time and visit the museum, but unfortunately we had to rush towards the end to make sure we didn’t miss the bus. **To make the experience even better**, having an additional 30 minutes to 1 hour at the site would be really appreciated. It would allow visitors to enjoy the stones, audio guide, museum, village and shop at a more relaxed pace, without constantly having to keep an eye on the time. Another possibility would be to offer two different visit durations, for example a 2-hour option for those who simply want to see Stonehenge, and a longer option for those who want to explore the whole site. Despite this, we had a wonderful time and would definitely recommend this excursion. If you enjoy history, mysterious places and beautiful English landscapes, Stonehenge is definitely worth a visit! 😊
I had a booking for the Collosseum in Rome with a specific entry hour. Tickets to be picked up 15 min before. I was there, but noone appeared. It turned out that the entry time had been unilaterally postponed by their local partner by 75 min without my consent. I was neither aware nor would it have worked for me. I sent an e-mail to Headout support the same day plus 2 more reminders 2 and 4 days later asking for refund. Never received ANY reply. Today - 9 days later - I used the chat. The outcome was, their local partner refuses a refund as this was a non-cancellable, non-refundable ticket and they don't approve any changes or refunds! It was THEM, who changed it! In addition, my contract partner was Headout, not the local partner, so Headout's T&C are relevant, but Headout was not willing to refund. They offered me a 25% credit of the booking value to be used upon the next booking. I don't have any need for that, as I'm definitely not going to buy at Headout again.
Hey Manuel, I’m sorry that your visit did not go as planned. 😞 We are working with our local partner to ensure a fair resolution is provided. Unfortunately, as we have not yet heard back from them, this is taking longer than expected. Please rest assured that I’m personally following up with the partner, and will update you within the next 48 hours. Thank you for your patience. If you have any questions, just reply to our email and we’ll take care of it! 💜 Best, Shruti | Headout
Great experience, also easy to get the tickets and guide was helpfull
I've booked two tickets for Pompei with audio guides. The guides were supposed to be available in their application, which was not the case. Upon arrival to the site, I called their customer service and explained everything. They said they would get back to me, which, of course, they did not. My friend and I waited for fifteen minutes in the scorching heat and then, what else could we have done, went in and walked around without guidance. Not to mention that we paid extra for the audio guide we never got. Shameful!
Hey Iva, I’m sorry to hear that the audio guide wasn't working during your tour 😕. I understand how frustrating that can be and apologize for any inconvenience caused. To help make up for this inconvenience, I've initiated a partial refund for your missed tour, and you should see the amount in your account within 2 to 5 days. I’ve also sent an e-mail to confirm this. Thanks for giving us the chance to fix things. If you're open to it, feel free to update your review here: [https://www.trustpilot.com/reviews/6a67c2e6fd76f0a9499fd851] If you have any questions, just reply to our email and I’ll take care of it! 💜 Best, Shruti, Headout
We loved our experience at the Euromast and Euroscoop at Rotterdam. Purchasing the tickets online in the package was good value and the QR tickets codes were sent via email and WhatsApp. Entry was easy via scanning the codes. As you walk in, you are immersed in a virtual story of how Rotterdam came to be. It was really well done. There were families with us and their young children loved it. From there, you catch the elevator 100m up to the main Euromast floor. Here, you can walk around the structure and get a 360 degree of Rotterdam and beyond. I wasn't sure if this would be my husbands cup of tea but I actually had to move him along so that we could do the Euroscoop part of the experience. For the Euroscoop, you sit in a "pod" with seats that has a glass floor which slowly rotates up to the very top of the structure which is 185m, where you can see even more of Rotterdam (think Willy Wonka's Glass Elevator - just slower). Once complete, the Euroscoop slowly comes back down to the Euromast level. There is a cafe and gift shop there too which was reasonably priced. The structure also has a restaurant but we did not go to it. We spent nearly 2 hours there. It was a great attraction and well worth the entry fee.
For me it s Best application for show, activity, and visited Las Vegas,
The experience was very good sonve the beginning with clear explanations to meet our guide, Steven. He was a perfect guide giving a lot of explanations. He was as well very attentive to all group members
An incredibly plentiful and comprehensive collection. Travel the world through beautifully curated displays arranged by cultural inspirations.
204 reviews matching