Smooth entry
Smooth entry. Everythink was perfect
About Headout
Data updated- Website
- headout.com
- Category
- Travel & Vacation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 82% (37/45)
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Is Headout legit?
Headout (headout.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
I had an amazing experience visiting…
I had an amazing experience visiting The Shard through Headout. The booking process was quick and easy, and my tickets were delivered instantly. The views from the top were absolutely breathtaking, with stunning panoramic views of London stretching out in every direction. Everything went smoothly, making it a hassle-free and memorable experience. I would definitely recommend Headout for booking attractions.
Overpriced and not helpful
Overpriced and they market themselves in such a way that they appear to be the official ticketing for Quinta da Regaleira. They offer no customer service as the venue was closed on the day we went and make you contact the venue directly for refunds.
Reply from Headout2026-07-28
Hey Steve, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if you have it) or the email ID used for your booking here https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! Lamar Team Headout
Palace of Parliament
It was a great experience to visit the Palace of Parliament. Highly recommended if you are in Bucuresti
VIP Lounge at Cancun Airport, Terminal 3
There were problems of communication between Headout and the Lounge at Cancun. Some flexibility for the booking, at Headout, would be helpful. Still, the guys providing service by chat did their best trying to communicate with their partners at the site itself. Now for the lounge itself: The young lady at the entrance was extremely helpful and kind. They were not strict or intransigent with the hours, starting the 3 hours at the time of my entering there. Service provided by both waiters was of high quality, explaining everything in detail. They make you feel like family, treating you warmly and humanly, which is beyond being professional. The place was neat, clean and tidy, and waiters were cleaning every single square inch at all times. They show both high standards of service and flexibility. I could not be more satisfied and happy with my three hour stay at the lounge.
Great Experience!
Simplicity of entry. The application is user friendly.
DO NOT use this company
DO NOT use this company. I accidently purchased tickets for Lion King in Sydney and not London but a refund was refused. They put the blame on their local supplier but I noticed the error immediately and contacted them so they wouldn't have even got them from the supplier in that time! AVOID AT ALL.COSTS
Reply from Headout2026-07-29
Hey there, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if you have it) or the email ID used for your booking here https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! Lamar Team Headout
Booked for airport lounge
Booked for airport lounge. When booking could not find an option to select arrival time so was believing that only had to book date. When booking confirmed it was for lounge opening time. Immediately used the chat facilities to try and change arrival time but couldn't - informed was non rescheduledable and non refundable. Have since gone back into the website and still can't find where to select arrival time! My experience of the the website is that that is very confusing and has ultimately resulted in me losing money I can I'll afford to lose Update: following reply below was able to make use of lounge, so thankfully the booking/money wasn't wasted. However still only leaving neutral review as communication/info needs to be clearer. If the chat bot is not aware the booking is valid all day that is a problem! It also should not take me leaving a negative review to get the issue resolved!
Reply from Headout2026-07-29
Hi Lou, Thank you for sharing your feedback. We're sorry to hear about the confusion you experienced and apologize that you didn't receive the right assistance. We'd like to clarify that your tickets are valid for entry at any time during the lounge's operating hours, from 4:45 AM to 9:30 PM. This means you can use your tickets for 4:00 PM entry without any issues. We've also shared these details with you via email. Thanks for giving us the chance to fix things. If you're open to it, feel free to update your review here: [https://www.trustpilot.com/reviews/6a690ff9857f9f7abf9f7bae] If you have any questions, just reply to our email and we’ll take care of it. 💜 Best, Shruti | Headout
Funny and interesting
Funny and interesting show. Audioguide not really necessary since it also takes some of the sound quality from the live music.
Our guide knows very well everything
Our guide knows very well everything. She was very friendly and guided us very well. I tell you, without her I would be lost.
I recently visited Dubai and booked all…
I recently visited Dubai and booked all of my sightseeing activities through Headout. The booking process was easy and straightforward. However, the cancellation and rescheduling policy was extremely disappointing, despite the website stating that you can change or cancel your booking at any time. I accidentally booked a helicopter ride for the wrong month and realised my mistake within a minute of confirming the booking. Unfortunately, I was unable to reschedule it and had to pay for a new booking. This was very frustrating. Headout did offer me a 25% refund on the original booking, but I didn’t feel this was adequate, especially considering I had booked six different sightseeing activities through them. I also found their prices to be significantly higher than those offered by other booking platforms for the same attractions. Nevertheless, my trip to Dubai was enjoyable and the sightseeing itself was a great experience.I will not book with them again
The First Lady
It was so great to learn about the buildings and their particular architecture! I had been on another tour and all we really heard about was what famous people had lived where. This tour actually explained the architecture and the way the building designs worked. It was so interesting!
Greg our tour guide was awesome..very…
Greg our tour guide was awesome..very knowledgeable and fun
Easy to book and track the booking and…
Easy to book and track the booking and QR code. Payment was smooth and the entire transaction was smooth and hassle free.
Teamlabs is an incredible experience…
Teamlabs is an incredible experience like no other, the skytree itself is great as well and the chiikawa exhibition there was a nice touch to the trip.
An afternoon at the Museum.
I was able to book and receive my ticket in real time. I purchased on my drive to Abu Dhabi and didn't even check again as I knew my tickets would be in my app when I get there. The Natural History Museum AD was a great choice, it looks unappealing outside and the pictures I usually see online were just dinosaurs bones, I thought it was just for children. But it was for everyone, well curated pieces and documented to teach about civilization, evolving into the future. I loved the area dealing with climate change and the artwork, images and technology used throughout. Yes there were lab rooms and challenges at every stage to engage the youth and give a hands on experience for them. Great for adults too.
New Adventure
I enjoyed seeing a new stadium I’d never visited before and learning about the history of the Ajax.
Extremely bad support i have ever experienced
WARNING: Do not book with @Headout! I tried to book tickets for a family trip, and their system failed twice. Now they are holding my money (MYR 517) hostage. My bank (HSBC Malaysia) confirmed in writing they just need an email from Headout to release the funds. I provided Headout with this exact proof from the bank, but their support has stalled for over TWO WEEKS, asking the same automated questions in a loop instead of just emailing the bank. Terrible customer service and a broken system. Avoid!
Reply from Headout2026-07-27
Hi Serkan, I’m truly sorry for the frustration caused and for the repeated back-and-forth you had to go through. Your payment attempts were declined during authorization, and no booking or completed payment was created on Headout. We did not receive, capture, or hold these funds at any point. I understand, however, that the amounts continued to show as held by your bank, and that you had already shared the bank’s instructions asking for written confirmation from us. We’ve now emailed you and HSBC Malaysia directly with the full transaction details, including the authorization codes, acquirer reference numbers, declined status, and confirmation that both payment attempts were never captured by Headout. HSBC can use these details to release the held amounts back to your account. I’m sorry it took far too long to send this confirmation and that you had to repeat the same information multiple times. Appreciate you giving us the chance to fix things. If you’re up for it, feel free to update your TP review here: https://www.trustpilot.com/reviews/6a66d53f120dec63d04ba40a -Samson, Headout.
Booking
Booking. Times. Captain
Knowledgeable and friendly guide.
Mo, our tour guide was engaging and very knowledgeable. The tour was well organised and just the right length. The price was reasonable.