Headout (headout.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
Hey Mrs T,
I'm very sorry for the experience you've had with us.
The ticket you purchased included entry to the venue along with an audio guide as part of a bundled package. That said, I completely understand your frustration after finding that the venue also provides a complimentary audio guide, which made the paid inclusion feel unnecessary.
To make things right, I've initiated a partial refund of €3.42 for the audio guide portion of your booking, and I've also sent you an email confirming the details. I hope this helps make up for the disappointment you experienced.
Thanks for bearing with us. If you're open to it, you can update your Trustpilot review here: https://www.trustpilot.com/reviews/6a6e6f8c43f8e67c0cf54e9f
If you have any questions, just reply to our email and I'll take care of it!
Best,
Avi | Team Headout
Hey Roisin,
Thank you for your feedback. We're sorry to hear about your experience in Krakow and for the inconvenience caused.
Occasionally, last-minute changes to tours or experiences are unavoidable due to operational issues or unforeseen circumstances. These adjustments are made in collaboration with our local partners to maintain the quality of the experience, but we understand they can disrupt your plans.
We've added 25% as Headout Credit, now available in your account to compensate for the inconvenience caused. A confirmation email with all the details has been sent your way. If you have any questions, feel free to reach out.
Your feedback is invaluable as we work with our partners to make our policies more adaptable and guest-focused.
Thanks for bearing with us. If you’re open to it, you can update your Trustpilot review here: https://www.trustpilot.com/reviews/6a6f16a9980a969bb42cfd4e
If I can help with anything else, reply to this email and I'll get it sorted! 💜
Best,
Avi | Team Headout