Ultimate platform for CS2 players' experience! Proud to be the world's leading and most trusted platforms for CS2 case openings, boasting more than 15 million users globally and serving their needs since 2015.
Written by the business, not verified by us.Hellcase (hellcase.com) has a 3.1 out of 5 rating on OK.one, based on 853 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Customers appreciate the fast delivery of items and find the platform very entertaining for playing online games. Many consumers also mention that the support team responds quickly when assistance is needed. People frequently highlight the good choices available and enjoy opening mystery cases for fun. Some reviewers were not happy with withdrawal issues and difficulties transferring their winning items. Consumers additionally noted concerns about game odds and losing money on cases. People also expressed deep frustration regarding lower item valuations and sudden unexpected restrictions on their accounts.
Auto-generated from all reviews of this business. For reference only.It's basically gambling, you win 100, you lose 200
Hello, Sad that you had a negative experience. To clarify everything, could you please describe the issue in more details? We would be glad to help and assist you! Please, don't hesitate to provide your support ticket number as a reference to the specific case.
We appreciate your feedback. We will consider more site updates.
It's a site that offers reliable and fast transactions, but its only shortcoming is the lack of a cryptocurrency withdrawal option. I hope that option is added soon.
We appreciate your feedback and are happy to hear that you find our transactions reliable and fast.
you don't get the exact same item you dropped. 🥲
Hello, Sad that you had a negative experience. At Hellcase, we have been operating as a completely legal and secure platform for case opening and skin trading for a period exceeding 9 years. We take user safety and fairness seriously, implementing robust security measures to save the data, including but not limited to 2FA, SSL 256-Bit RSA encryption and security audits to protect our community. Hellcase team is committed to transparency, as the greatest value we can offer our beloved сustomers, so you can verify the fairness of every operation through the verification systems available at the website that includes an option to change both server seed/client seed and verify data. We would ask you to avoid providing all possible security data in the internet and do not provide your personal/bank information. Please contact the support team for clarification on your specific case.
I recommend this site 18+
We appreciate your feedback and we'll look into this matter to see how we can improve our services for everyone.
Site is good but they are making many not important updates than finish something not finished like levels system. It would be great if team starts finishing every system they add.
Hi! Thank you for your feedback and we want to let you know that new updates of the lvl system are in process and you will see them soon!
Probably the site who scam the most their customers.
Hi! Sad that you had a negative experience :( We would be grateful if you share more details about your situation. Feel free to share the ticket number of your support request so we could clarify everything!
bots had better chance to get rare drop then player its obv when i looking on battle but sometimes u giving me win i hope that not change that`s why i give 3 star
We appreciate your feedback and will investigate the drop rates. We're glad you're still finding some enjoyment in the game, and we value your insights.
We appreciate your feedback and we're sorry it wasn't a great experience. We will look into this right away.
Legit! Chances are rare, but good
We appreciate your feedback and are glad you had a good experience with us!
I have been using Hellcase since 2020, during time I lost also I won items.
We appreciate your long-term support since 2020. We value your feedback regarding your wins and losses.
I got a knife, but they didnt have it in stock, thats why i rate 4 stars but overall very good.
We appreciate your feedback and are sorry the knife was not in stock. We're glad you had a good experience overall.
Got some realy good skins of the site, sadle new cs2 update ruined trading.
We're glad you like the skins! We recognize the trading issues caused by the update and appreciate your feedback.
We appreciate your feedback and we'll look into the experience you described. Thank you for your time.
Hello! Dear Hellcase Support, This is Hamza Asim Bari here, i have been in contact with your support team on email where two fraudulent transactions have been made to you. I have come here because its been around two months now, and we are getting robotic answers. We kindly request to reverse them back. regards hamza
Hi! Thank you for your message. Please, help us clarify the source of the issue and specify the details .
Hell case is not supporting many new people who have joined and are opening cases and I need to do more weekly promocodes.
Hello, Sad that you had a negative experience. To clarify everything, could you please describe the issue in more details? We would be glad to help and assist you! Please, don't hesitate to provide your support ticket number as a reference to the specific case.
What a trash website... This website help users be scammers. They let users make GIVEAWEYS and those users cancel those GIVEAWAYS in the last minute... Is that normal? I just join to a GIVEAWAYS at this person: Maherco and he cancel it in the last minute, I also add $50... is this how you are protecting your customers? I also want to let you know that I add $5000 in cases and I got a total of $1000 from cases, I got an item with the value of $500 and when I tryied to get it to my steam account the website told me that they don't have this item available... to change it with some trashes
Hello, Sad that you had a negative experience. To clarify everything, could you please describe the issue in more details? We would be glad to help and assist you! Please, don't hesitate to provide your support ticket number as a reference to the specific case.
It's maaaad funny how when I open something, the animation goes a certain speed, then when I'm opening something and it nearly lands on a gold or something good, it'll go over it slowly and miss it like it was teasing me, scam artists bro. Have to pay a certain amount before there fixed cases give you anything
Hello, Sad that you had a negative experience. To clarify everything, could you please describe the issue in more details? We would be glad to help and assist you! Please, don't hesitate to provide your support ticket number as a reference to the specific case.
I win a 10 dolar skin but cant withdraw! I aready did the KYC, auth and all that stuff.. But cant withdraw because says that my accounthas something wrong ): pls hepl
We regret that you're having trouble withdrawing your winnings after completing verification. Please contact our support team so we can investigate the issue with your account. We appreciate your feedback.
never seen such a bad gambling site deposit like over 15 times past 4 months never pulled anything over 5$
Hello, Sad that you had a negative experience. To clarify everything, could you please describe the issue in more details? We would be glad to help and assist you! Please, don't hesitate to provide your support ticket number as a reference to the specific case.
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