was helped by mina who was an effective…
was helped by mina who was an effective communicator and helped resolve my issues quickly. very nice as well thank you for the support
About Hiboy
Data updated- Website
- hiboy.com
- Category
- Electronics & Technology
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (1/1)
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Is Hiboy legit?
Hiboy (hiboy.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great Customer Service!
I can’t speak enough about the Hiboy P6 being such a great bike with a high quality feel, comfort and reliability but the biggest thing I’d like to mention is the great customer service I’ve had with Cindy! She been great to deal with from our first email interaction! I had to order some extra parts for my P6 (not because of quality issues) and she answered all my question with clarity punctuality! Thanks Cindy!
I needed a replacement tire for the DK1…
I needed a replacement tire for the DK1 Hi-boy bike for my son, but the website said they are out of stock. I reached out to Hiboy and Nancy was very helpful. She offered to ship a new bike out to us if we only paid the shipping costs.
The customer service at Hiboy is…
The customer service at Hiboy is amazing, Grace was helping me with my problem and found a solution fast.
I had issues finding the correct wheels…
I had issues finding the correct wheels for our scooters. I reached out to Hiboy support and talked to Cindy about my issue. After a couple of email exchanges Cindy resolved my issue.
Exceptional & Excellent customer…
Exceptional & Excellent customer service! Hiboy Ebikes are the way to go!
About E-bike C1
About E-bike C1, good quality and value. Customer service is the cherry on the cake. Would reccomend to anyone interested in a small ebike that you can fold on put in a small trunk.
I understand we don't live in a perfect…
I understand we don't live in a perfect world and I happen to receive my new VE1 not working. I emailed customer support on the instructions and messaged a wonderful, very helpful woman named Mina. As requested, I submitted a small video of how I plugged the unit in, and tech determine the battery was dead on arrival. I did save all the packaging (which is very important), and returned the scooter all prepaid by Hiboy. However before I did, I decided to upgrade due to the fact the H2 pro has a great handle to carry it around and steps in my house. And yes, a little bit more money, but same speed and built like a tank, fatter tires for off road also - win win 👍😎 I received my upgrade after paying difference - very easy process to the H2 Pro. I thought it be a two weeks to get replacement scooter -- Try unbelievably in 4 days 👍🤩. This is why I own two other Hiboy scooters. I am in good hands if I ever have issues and in 4 years this is a first. I share with or provide to family, and friends and enjoy the well built solid feel of this scooter to zoom around on. And going off road is steady and smooth - AMAZING RIDE - 🤩🙏 -- MINA & TEAM! Thank you Mina and HIBOY for making great scooters! Along with providing PROMPT SERVICE & SOLUTIONS 🤩🙏 - Your Loyal Customer and Rider - Richie - Dover NH Your quick diagnostic and communication all thr
I received a prompt response that the…
I received a prompt response that the needed item requested would be sent to me soon.
We had an issue with the charger…
We had an issue with the charger malfunctioning and service support, Cindy was amazing. She responded to my inquiry right away and resolved the issue quickly and professionally! Very happy with the product and the support!
Grace that works with customer service…
Grace that works with customer service responded to my e-mail and found the parts that I needed for my Hi Boy Ecom 14 scooter thank you so much Grace for communication with me back-and-forth. Grace if I ever need parts for my Hi Boy Ecom 14 scooter I will get in touch with you again.Grace thank you for being professional and doing your job👍🤗😉
Had to work with Nancy in their support…
Had to work with Nancy in their support regarding an issue with one of our scooters, she was nothing but fantastic to work with and went above and beyond to ensure a positive resolution.
My Hiboy S2 was purchased to get around campus
My Hiboy S2 was purchased to get around my college campus this past school year. It was great and extremely helpful. My tires were in need of replacement. I reached out to customer service and they were extremely responsive. Cici responded immediately to assist. Each time I reached out, I was able to get the correct information and assistance quickly. They were extremely considerate. I am very satisfied with the quality and ease of use of my scooter. I even, talked to family members who love mine and are thinking about getting one for me cousin. I would definitely recommend This brand.
The service was great got me what I…
The service was great got me what I needed to get up and running. owned around 1 1/2 year got almost 1,900 mile!!!
Excellent customer service!
Hello, I purchased my second scooter about 4 months ago. The DM2 scooter is everything I was looking for. What was the selling point for me was that it had a detachable battery which made it so much easier for me to carry up my stairs in my home. I was able to carry the battery first, and then the scooter itself because of the weight. Somewhere along the lines I lost the combination to the battery and emailed their customer service. I spoke with Cherry who went above and beyond with helping me to get my scooter back on the road again. She wasted no time in answering my emails and gave me so many options on what to do. I can't say enough good things about her and all she has done. This company should be proud to have her working as a member of their team. I look forward to receiving my new battery and getting back on the road with the BEST scooter on the market and the BEST customer service. Thanks so much!
So helpful!!
We had lost the stem latch for one of our Hiboy Titan electric scooters. The part was not listed as a replacement on the website, so I contacted customer service. Mina was absolutely wonderful and extremely responsive! With a few emails and the model number, she was able to help me identify exactly what part I needed and help me get the replacement ordered lightning fast. We were back ip and scooting within a week! Definitely one of the best experiences I have ever had with a customer service team and Mina was top notch! Thank you so much!
I needed a front wheel replacement for…
I needed a front wheel replacement for the Hiboy Pro Max, but it was out of stock but Nancy from customer service put in a special order receipt for me and shipped it express to me in three days and I greatly appreciate it. Excellent customer service.
Excellent support!
MIna and the team went above and beyond in helping to get my son back to riding his scooter after we had some issues! Great product and great support!
Great customer service
Great customer service. Very helpful when I needed it!
scooter parts order
Cherry has been very helpful guiding the process of reordering the correct part for my scooter and tracking the delivery system. Her responses have been timely and reflect a dedication to providing good service.