Hiboy (hiboy.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The replacement part I ordered was delivered to me incomplete and Vinnie was awesome to work with in helping get the issue resolved. Very timely responses and kept me in the loop every step of the way. Very pleased with my experience and how it was handled!
My daughter's scooter had a faulty headset. Cherry did a phenomenal job in walking me through the diagnosis and warranty process. Upon figuring out the issue, Cherry ensured to keep me updated on the status of the parts shipment. It is refreshing to experience such a high level of customer service.
I received a response quickly and was given information of what was needed from me. Within a short time I had an answer that my products would be replaced. Thank you so much.
Thoroughly impressed with HiBoy customer service. We purchased a U3 from Best Buy, and eventually the front fender and headlight became damaged. I emailed customer service a picture of the damaged parts and a copy of my purchase receipt and within a week, I had the replacement parts delivered free of charge. No hassles. Smoothest experience! Thank you!
Claire was amazing to work with!! I appreciate how quick you all were on getting a new part out to us and then checking to make sure we got it and that it was working! Thanks!
The scooter so far has been very nice. My son is enjoying it! We had a little hiccup with the delivery date and since this was supposed to be a birthday present. I had emailed CS to see if there was anything we could do to try and get it here in time. They did let me know they were expediting their processing of it but unfortunately it did not arrive on/ before his birthday. CS then messaged me on their own apologizing it did not arrive in time and offered me a choice between a phone holder or a bag for the scooter. The fact they responded timely and tried to make it right anyway they could was wonderful. My son is very much enjoying both the scooter and the bag that he can put his things in. Would Recommend!
I have an x300 and had questions as the instruction manual is less than ideal. The help team wad very quick, helpful, spot on accurate and much appreciated. Because of the support i am enjoying my scooter much more!
Had a minor issue with my C1, sent an email and had parts arrive within days, Hiboy products have been great and customer service has been greater. Michael Marange
I have to say Cindy was amazing!! Support from her was over the top. You do not get support like that, ever ! Thank you. :-)
Cindy provides customer service with hearts and sunshine. She promptly shipped a replacement rear reflector for my Hiboy C1 that I bought from Costco. The bike is amazing and the customer service makes you feel you aren't left on your own after the sale. I've been recommending the product to my friends. Thank you Cindy!
I emailed support about replacing my S2 battery. They responded very quickly, sent me a link to exactly what I needed, and shipped the battery to me within 2 days. Vinnie from Hiboy provided great customer service.
The throttle broke on our electric balance bike in a freak accident. I searched the internet for a replacement and with no luck decided to contact customer service. Claire was quick to respond and resolve my issue. When it had been a bit and my package hadn't been delivered I emailed wondering where it was of course! Claire got right on it and let me know it was backordered and would arrive soon. The part was delivered a couple days later and the kids are back to flying around on the bike. Thanks Hiboy
Cherri has been able to now help me with replacement pieces twice. Her prompt responses and willingness to help has been greatly appreciated!
The customer service has been great! Unfortunately our battery died after about 6 months of use but Hiboy sent another so we can't complain.
Bought a refurbished Hiboy S2 Max from a third-party seller on Amazon. It came in near-perfect condition; however, the device was already activated and still bound to the last owner. Contacted support, and they were very quick to respond and provide assistance. Follow-up was also very quick, and expectations for resolution were met. Thank you for the great customer after-sales support, even on refurbished products.
I needed to replace my Front fender and Cherry in customer service got the part right out to me with a video how to install it. Very quick turnaround. Thanks
Excellent response time and very helpful with out of stock items. I have used on multiple occasions, and the experience has always been five star. Thank you HiBoy !
Vinnie was very helpful, I had a defective charger and yes it was an inconvenience but Vinnie had made this very easy, and I have a new charger on the way! Thank you Vinnie and Hiboy!!
I recently purchased a Hiboy X300 scooter from Amazon, and after about a week of use, I encountered an E7 error code. Naturally, I was concerned because the issue was difficult to diagnose and fix on my own. I contacted Hiboy Customer Service, and I was fortunate to receive support from Vinnie. He was extremely helpful throughout the entire process. Since the error was complex, Vinnie patiently guided me through troubleshooting steps and provided detailed instructions with pictures, making it much easier to understand what needed to be done. After reviewing the issue, Hiboy even offered to send me a replacement scooter. However, due to my personal concerns, I declined the replacement. Despite that, they still agreed to send me a new motor free of charge, which I believe will help resolve the problem. I am very impressed with the level of support and professionalism shown by the Hiboy customer service team, especially Vinnie. Their commitment to helping customers and finding a solution was outstanding. Thank you, Vinnie, and thank you, Hiboy, for the excellent customer service. I truly appreciate your support and dedication to customer satisfaction.
The support is quick and really good. Needed a spare battery which wasn't in stock in Canada's warehouse and Grace helped me finding one and shipping it.
63 reviews matching