Overnight response to any questions
Overnight response to any questions, great customer service so far.
About Highlights Travel
Data updated- Website
- highlightstravel.com
- Category
- Travel & Vacation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 81 reviews
- Replies to negative
- 100% (3/3)
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About this business
At Highlights Travel (formerly Asia Highlights), we believe that the best journeys don't just take you to new places — they bring you closer to what truly matters: meaningful encounters, shared stories, and a deeper sense of place. Since 1998, we've been designing private, tailor-made trips across China, Japan, and Southeast Asia, with a focus on meaningful connection, cultural depth, and effortless travel. Our expert travel designers work one-on-one with each traveler, while our trusted local hosts open doors to authentic, personal experiences. With over 10,000 reviews and an outstanding 98.8% 5-star rating on platforms, our travelers consistently return with more than memories — they return with a deeper understanding. Our current journeys on Highlights Travel website focus on Southeast and South Asia, where vibrant cultures and meaningful moments await. Interested in China or Japan? Discover more curated journeys at China Highlights, Japan Highlights and Thailand Highlights — part of the Highlights Travel family.
Written by the business, not verified by us.Is Highlights Travel legit?
Highlights Travel (highlightstravel.com) has a 4.7 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 81 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional staff, describing team members as professional, exceptionally polite, and incredibly quick to respond to every single inquiry. Travelers truly appreciate the dedicated support in creating wonderful, tailored holiday itineraries that perfectly match their specific desires and requirements. However, some customers also noted that while the planning phase was wonderful, they were still awaiting the actual execution of their upcoming trips. People often mention looking forward to seeing how all the organized activities, expert guides, and recommended accommodations will actually perform during their upcoming adventures.
Auto-generated from all reviews of this business. For reference only.What people say
Albee was amazing to deal with
I have never been to Japan and was very intimidated about planning an itinerary. I emailed Albee and the intimidation went away. She stayed consistently in contact with me, answered any questions I had. She listened to everything we said about locations and tours and got it arranged very quickly. Now all I have is excitementabout our trip. I would highly recommend Highlights, travel, and Albee to anyone traveling to Asia.
Excellent!!!
Reliable, prompt and customer oriented services are the hall marks of Highlights! I have been using them for private group tours in China and Japan for last two years. I’m very satisfied with their services and would recommend to my friends.
Sinin
Sinin was an excellent guide. She was very knowledgeable about history and the sites we visited. She was very caring and concerned about our safety. We highly recommend her.
Ms Ma'am was wonderful with our kids
Ms Ma'am was wonderful with our kids. She was very kind and knowledgeable. I'm so happy we have her on board for our trip.
Albee was amazing to work with
Albee was amazing to work with. She was extremely helpful in putting together our 10 day trip to Japan. We didn’t know exactly what we wanted, but 3 iterations later we are so excited that we are getting a very customized trip based on our preferences and budget.
We are just kicking off this adventure…
We are just kicking off this adventure and thanks for always having our back. We are keen to see your business insights in action while reviewing you available itineraries we are interested in our future voyages.
Albee has been super helpful and beyond…
Albee has been super helpful and beyond super patient...
Successful trip adjustment
We wanted to add an event to the schedule and Jimmy was quick to make it happen. Thank you.
Yeliz
Yeliz was polite, patient and provided good information and answered all our questions promptly.
Our guide Ying was wonderful
Our guide Ying was wonderful! We experienced awesome food tastings at the night market as well as the Fliating market. Really enjoyed the Railway market and seeing a part of Bangkok we had never seen before!
the help from Monica Mo
Totally reliable
Totally reliable. Superb staff who understand what you want to see and do, plan an itinerary to suit, and then are more than happy to tweak things. Wouldn’t use anyone else for Asian holidays.
Jimmy was very helpful in getting our…
Jimmy was very helpful in getting our tour organized. Prompt response for every question.
After several iterations adjusting…
After several iterations adjusting different activities to enjoy in our selected destination the highlights Travel rep found out what we wanted to do and booked it.
Excellent organization and very…
Excellent organization and very accommodating . First class trip
Albee is simply amazing
Albee is simply amazing. She can put a trip together with all you want to do with out questions she just does it she is the best. I would highly recommend her Karen just returned from China, Hongkong and Vietnam.Also just booked my third trip through her to Japan and back to Vietnam. Thank you Albee 💗
Vietnam, Cambodia and Thailand with Highlights Travel
Some friends and I did a trip with Highlights Travel in February 2025, and it was the best trip we’ve ever taken. As a result, I just booked another trip with Highlights Travel. Pricing was fair and I would say a good value for what we received. They performed well on their arrangements and guides, and our agent, Jason Li, was helpful throughout the trip. I have no reservations, recommending Highlights Travel.
Great communication and flexibility in…
Great communication and flexibility in shaping out the travel itenerary.
Dedication to a personalized vacation for our family
Yeliz is incredibly responsive and helpful in creating a vacation that is specific to our family. She was great in helping us find accommodations and events/excursions specific to what we want and need.
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