Hike Footwear (hike-footwear.com) has a 3.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I received 3 liners for my shoes. 1 was perfect, the other two are gigantic. Please let me know how to return for my cash back.
Thanks, Rosie McGraw
Reply from Hike Footwear2026-08-07
We regret that two of your liners were not the correct and we genuinely mean that. You deserved to receive exactly what you ordered and we take full responsibility for that.
Please reach out to us at [email protected] with your order details and we will personally step in and get your return and refund process started right away. We are fully committed to making this right for you as quickly as possible.
Thank you so much for reaching out and for giving us the opportunity to help. We are here for you!
Hike Footwear
Customer Service
J
Jim Shuping · 1 review · Experienced 2026-08-06 ·
★★★★★
Really enjoying the shoes.
Reply from Hike Footwear2026-08-06
We're delighted to hear that you're enjoying your Hike shoes! Knowing they're living up to your expectations means so much to our team.
Thank you for taking the time to share your experience and for choosing Hike Footwear. We truly appreciate your support!
Hike Footwear
Customer Service
The only complaint I would have is the option to return for an exchange without shipping costs. The good news is I love the sandals. Very comfortable except I ordered 1/2 size too big. I still have worn. Match perfectly with jeans.
Reply from Hike Footwear2026-08-06
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your comments regarding the exchange process, and we understand your concern about return shipping costs. Feedback like yours is invaluable as we continue looking for ways to improve our customer experience.
We're so happy to hear that you love your sandals and find them comfortable, even though the size was slightly larger than expected. It's wonderful to know they're still getting plenty of wear and pair perfectly with your jeans!
Thank you for your support and for choosing Hike Footwear.
Hike Footwear
Customer Service
S
Sandi L · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Why do they allow companies to sell…
Why do they allow companies to sell products when they come from overseas?But do not mention that in their ordering form. Too many companies are doing this. And I continually read how bad they are. Yet 5 stars sometimes has a long review. Do not trust those, especially if there are many. " helpful "postings complaints
Reply from Hike Footwear2026-08-07
Apologies for any inconvenience and frustration you may have experienced with our service. We understand how important it is to receive timely assistance, and we are sorry if your experience has not met your expectations.
Our customer service team has carefully reviewed your concern and is actively working to address it. Please check your inbox for our response, and feel free to reply so we can continue assisting you.
Thank you for your patience, understanding, and the opportunity to help.
Hike Footwear
Customer Service
J
John · 1 review · Experienced 2026-08-03 ·
★★★★★
The shoes are great
The shoes are great. My feet appreciate them. I'm going to be putting some miles on them.
Reply from Hike Footwear2026-08-06
Thank you for your wonderful feedback! We're thrilled to hear that your feet are loving your Hike shoes and that they've made such a great impression.
It sounds like they have plenty of adventures ahead, and we hope they continue to keep you comfortable with every mile. Thank you for choosing Hike Footwear!
Hike Footwear
Customer Service
It just took a very long time for the shoes to arrive to my house once I ordered them. I did not realize they would be coming from overseas. I thought the warehouse was in the USA.
Now that I have them, I like them. Feel very natural and comfortable.
Reply from Hike Footwear2026-08-07
We’re sorry for the extended shipping time and any confusion regarding your order. It's frustrating as it can be to wait longer than expected, and we appreciate your patience throughout the process.
We’re so glad to hear that, despite the delay, you’re enjoying the natural feel and comfort of your new Hike shoes. Your feedback means a great deal to us and helps us continue improving the experience we provide for our customers.
Thank you for your understanding and support.
Hike Footwear
Customer Service
I bought a pair of Hike shoes for my 93 year old mother. They did not fit her, so I attempted to get permission from Hike to return them. They asked questions about the reasons why I wanted to return them, and then have stopped responding to my emails. There is no customer service phone number. It is obvious that they want to run out their restrictive return/refund policy deadline of 14 days. So I am stuck with these brand new shoes that no one can wear. Do not buy anything from Hike!
Reply from Hike Footwear2026-08-07
We apologize for the frustrating experience you and your mother have had with your recent purchase and the return process. We understand how upsetting it is to receive shoes that do not fit and then face delays and communication issues while trying to resolve the matter.
We regret falling short of the support and service you deserved. Your feedback is important to us as we continue working to improve our processes and provide a better experience for every customer.
Hike Footwear
Customer Service
C
Carol · 5 reviews · Experienced 2026-07-19 ·
★★★★★
Getting back to customers after several…
Getting back to customers after several attempts starting 7/20/26 and finally getting help on 8/5/26. I have never been through anything like it before. The phone number they show is not a working number, it says they are out of New York, after looking it says there from Asia. That their reputation is not good for doing business with. I wish I looked into it prior.
Reply from Hike Footwear2026-08-07
We are truly sorry for the experience you’ve had while trying to reach us and for the delays you encountered. We completely understand how disappointing and concerning it must have been to wait so long for assistance and experience confusion regarding our contact information and location.
We regret that we did not provide the clear communication and support you deserved from the beginning. Your concerns are important to us, and we truly appreciate you sharing your feedback as we continue working to improve our customer experience and build greater trust with our customers.
Hike Footwear
Customer Service
I purchased a pair of shoes for my 90 year old mother some time ago. I received them 2 days ago. I immediately contacted them to return because they are way too narrow for her as her feet swell from lymphedema. One is bigger than the other and the quality is not what was expected. I want a refund. They only give partial credit which I find unacceptable. You have to do everything thru email which after a few of them they no longer respond. The save the have a 100% guarantee which apparently is a scam.i imagine the plan is to to make you try to return them, be ignored till 30 days pass and then the say too bad your over 30 day. My money does not grow on trees and I would expect a full return I didn’t pay 70% of the bill. I’m sure this review will be ignored as well.
Reply from Hike Footwear2026-08-07
We are deeply sorry for the frustration and disappointment you’ve experienced with your mother’s shoes and the return process. We completely understand how upsetting this has been, and we sincerely regret that our service fell short. Your concerns matter to us, and we truly appreciate you bringing this to our attention.
Hike Footwear
Customer Service
M
Miller · 2 reviews · Experienced 2026-08-06 ·
★★★★★
The shoes are what was expected
The shoes are what was expected - comfortable, and they do seem to make my balance better. I will wear them a lot!
Reply from Hike Footwear2026-08-06
Thank you for your wonderful feedback! We're so pleased to hear that your Hike shoes have lived up to your expectations and are providing the comfort you were looking for.
It's especially rewarding to know that you've noticed a positive difference while wearing them. We hope they continue to keep you comfortable for many miles to come. Thank you for your support and for choosing Hike Footwear.
Hike Footwear
Customer Service
I love the shoes. I wear them everywhere. When I got my 3 pairs, only one pair fit. The black ones were too tight at the toes. The blue and white ones, I couldn't even get my foot in it. The purple ones were just right. I paid for 3 pair and now I'm out of 66.oo $
Reply from Hike Footwear2026-08-07
We’re so happy to hear how much you love your shoes and that you enjoy wearing them everywhere! At the same time, we’re truly sorry that only one of the three pairs you received fit properly. We completely understand how frustrating and disappointing it must be to experience sizing differences, especially after investing in multiple pairs.
Your feedback is very important to us, and we truly appreciate you bringing this to our attention. We will share your comments with our team as we continue working to improve product consistency and provide a better experience for our customers.
Hike Footwear
Customer Service
Have Neuropathy and now only wear the Hike barefoot shoes. Walk steadier and with less pain plus they wash beautifully. I have several pairs of different colors.
Reply from Hike Footwear2026-08-07
We're delighted that your Hike barefoot shoes have made such a positive difference for you, especially with your neuropathy! Knowing that they help you feel steadier and more comfortable while walking truly means so much to our entire team.
We're also happy to hear that you appreciate how easy they are to care for and that you enjoy having them in different colors. Thank you for taking the time to share your wonderful experience with us. Your support and kind words are truly appreciated!
Hike Footwear
Customer Service
R
Robert Copeland · 3 reviews · Experienced 2026-07-29 ·
★★★★★
I have requested a return label
I have requested a return label. I have not received a response. I do not like the color I ordered and have not worn them. I want to return them for credit.
Ro
Reply from Hike Footwear2026-08-07
We apologize for the frustration and inconvenience you’ve experienced while waiting for a response regarding your return label request. We know how disappointing it is to receive a color that was not what you expected and then face additional delays while trying to resolve the issue.
We regret that you have not received the timely support you needed and apologize for the inconvenience this has caused. Please know that your concern is important to us, and we are actively reviewing your request to help get this resolved as quickly and smoothly as possible.
Hike Footwear
Customer Service
These shoes have helped to restore not only my balance but my confidence. I have several pairs of these shoes and fully intend to purchase more.
Reply from Hike Footwear2026-08-07
Thank you so much for taking the time to share such a meaningful and wonderful experience with us. Hearing that your Hike shoes have helped restore your balance and confidence and are making such a positive difference in your daily life means absolutely everything to our entire team!
That is truly the most profound and meaningful feedback we could ever receive and it reminds us in the most beautiful way exactly why we love what we do every single day.
Thank you so much for your incredible loyalty and continued support and for being such a valued and deeply cherished part of the Hike family. We are honored to be part of your journey to more comfortable and confident steps ahead!
Hike Footwear
Customer Service
Thank you so much for sharing your wonderful feedback with us! We’re delighted to hear that your shoes fit well and are providing the comfort you were looking for. Knowing that they’ve created such a positive experience truly means a lot to our entire team.
We appreciate your support and are grateful that you chose Hike Footwear. We hope your shoes continue to bring you comfort with every step!
Hike Footwear
Customer Service
S
Scott G. · 1 review · Experienced 2026-08-05 ·
★★★★★
Very poor customer service!
Very poor customer service!! my shoes are too small and they do not offer any larger size. They offered to send me another pair of shoes that I could never get into as a compromise. They also offered me a 30% refund which I think is total BS. Do not trust this company.
Reply from Hike Footwear2026-08-07
We are sincerely sorry for the disappointment with the sizing of your shoes and the support you received afterwards. It's upsetting when a product does not fit as expected and the resolution process adds to your frustration.
Your feedback is incredibly important to us, and we are taking it seriously as we continue improving our sizing guidance, communication, and customer support processes. Thank you for sharing your experience and giving us the opportunity to do better.
Hike Footwear
Customer Service
The worst customer service of any company I have ever dealt with. No way to get your full refund if the shoes don’t fit I requested a phone number to speak to a person and was denied it. SCAMMED!
Reply from Hike Footwear2026-08-07
We regret that your experience did not meet your expectations, and we truly appreciate you taking the time to share your concerns with us. We understand how important a smooth return process and clear communication are, and we are actively reviewing these areas to provide better support for our customers.
Your feedback is incredibly valuable and helps us identify opportunities to improve. Thank you for giving us the opportunity to learn and make meaningful changes.
Hike Footwear
Customer Service
Love my hike sneakers they were designed by a nurse great choice. I’m on my feet all day. I do therapy. I like the wider toe, I think they look cute on so light you will love them. I bought the extra arch support insert
Reply from Hike Footwear2026-08-07
It's great to hear how much you love your new Hike sneakers, especially since you spend so much time on your feet during therapy! Knowing that the wider toe box and lightweight feel are helping make your days more comfortable truly means the world to our entire team.
We're also so happy to hear that you love how they look and that they make you feel good while wearing them. Thank you for taking the time to share your wonderful experience with us. We sincerely appreciate your support!
Hike Footwear
Customer Service
B
Bruce · 14 reviews · Experienced 2026-08-04 ·
★★★★★
great product
great product, very comfortable
good shipping
Reply from Hike Footwear2026-08-07
We’re delighted that you’re enjoying the comfort of your shoes and that everything went smoothly with delivery! Your kind words and support truly mean a lot to us.
Thank you for choosing Hike Footwear, and we hope you enjoy many comfortable steps ahead!
Hike Footwear
Customer Service
L
LOT · 2 reviews · Verified · Experienced 2026-06-29 ·
★★★★★
Very comfortable but a few drawbacks
Very comfortable.
I have bought 4 pairs and I like them all.
One drawback on the black hike. They have black sole. I was working on the floor, sitting. I slid my foot across the floor and left a huge black mark from the sole on the floor. That was disappointing.
One thing I was also disappointed with is the length of the shipping. I was kept informed but it took a longer time than I expected. Are these shoes coming from out of the USA? If that is the case I feel the buyer should be made aware.
Reply from Hike Footwear2026-08-07
We're happy that you find your Hike shoes very comfortable and that you’re enjoying your four pairs! Knowing that our footwear has become part of your everyday comfort truly means so much to our team.
We apologize for the issue with the black mark left by the sole and for the longer-than-expected shipping time. We completely understand how disappointing it is to experience these concerns, and we truly appreciate you bringing them to our attention.
Your feedback is incredibly valuable and helps us continue improving our products, quality checks, and overall customer experience. Thank you for your support and for sharing your honest experience with us.
Hike Footwear
Customer Service
