Hike Footwear (hike-footwear.com) has a 3.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
M
Mike Larkin · 1 review · Experienced 2026-07-31 ·
★★★★★
Request for exchange of shoes
I received my shoes and they're about a half size too small and I wanted to get them exchanged. I've sent them five requests with no response. I'm not happy with their customer service and their phone number has been disconnected.
Reply from Hike Footwear2026-08-07
We are truly sorry for the frustration you’ve experienced with the shoe sizing and the lack of response to your exchange requests. We completely understand how upsetting it is to receive shoes that do not fit as expected and then struggle to get the support you need to resolve the issue.
We regret the stress and time this has caused and sincerely apologize for letting you down. Your experience is not the level of service we strive to provide, and we are taking your feedback seriously as we work to improve our communication, exchange process, and customer support.
Thank you for bringing this to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
J
Judy Busam · 1 review · Experienced 2026-08-06 ·
★★★★★
DO NOT BUY from HIKE Footwear
Ordered a pair of shoes and was sent 2 pair of shoes as well as charged for the 2 pairs. Asked to return the shoes and advised we should try a size larger due to our issue with the shoes for another $10 and keep the original shipment. The new pari did not fit any better and now want to return all 3 pairs and we are being advise they cannot issue a refund.
Reply from Hike Footwear2026-08-07
We're sorry for the frustration you’ve experienced with your orders, including receiving extra pairs and facing difficulties with the return and refund process. We completely understand how upsetting it is to deal with unexpected order issues and then struggle to get the assistance needed to resolve them.
We regret the inconvenience, confusion, and time this has taken from you, and we sincerely apologize for letting you down. Your experience is not the level of service we want to provide, and we are taking your feedback seriously as we continue improving our order fulfillment, sizing guidance, and customer support processes.
Thank you for bringing these concerns to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
Thieves - took my money but will not deliver the shoes.
I paid £54 for a pair of Hike shoes on 23rd June 2026. I still haven't received them (now 6th August).
I have sent numerous messages to customer services but whilst customer services reply with pleasant messages I will not be told when the shoes will be delivered neither will they refund the money.
The worst of both worlds - they take the money but won't deliver the shoes or return the money.
Reply from Hike Footwear2026-08-07
We apologize for the extremely frustrating experience you’ve had with your recent order. We understand how disappointing it must be to still be waiting for your shoes or refund despite making multiple attempts to reach our customer service team.
We deeply regret the inconvenience, stress, and disappointment this situation has caused. This is not the experience we want our customers to have, and we truly appreciate your patience while we work to address your concerns and improve our support process.
Hike Footwear
Customer Service
I have several pairs of their shoes and love them. I ordered two pairs for my husband and they are too small. I immediately send an email enquiring as to how to remedy this. Got one reply saying I would get an answer and it had a time limit on exchanges. Then nothing again after several emails and trying the phone number they posted which is disconnected. I love their shoes but their customer service is a disgrace!
Reply from Hike Footwear2026-08-07
Apologies for any inconvenience and frustration you may have experienced. Our customer service team has carefully reviewed your concern and is actively working toward a resolution.
Please check your inbox for our response, and feel free to share any additional details that may help us better assist you. We truly appreciate your patience and understanding, and we are committed to helping resolve your concern as quickly and smoothly as possible.
Hike Footwear
Customer Service
s
ss.davis · 2 reviews · Experienced 2026-07-31 ·
★★★★★
I tried to order ONE PAIR but evidently…
I tried to order ONE PAIR but evidently did something wrong and was charged and received TWO pair.
May I return a pair? Neither pair have been taken out of the bag.
Thanks.
Sharon Davis
865 640 5700
Reply from Hike Footwear2026-08-07
We understand your concern about receiving two pairs instead of one, and we’re sorry for any confusion this may have caused. We’d be happy to assist you with the return process for the unopened pair and help make this as smooth as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to assist you.
Hike Footwear
Customer Service
We’re glad that our footwear is providing you with such a comfortable and enjoyable experience! It’s wonderful to know that you find them so comfortable that you even enjoy walking in them barefoot.
Thank you so much for taking the time to share your positive feedback with us. Your support means a great deal to our entire team, and we truly appreciate having you as part of the Hike family.
Hike Footwear
Customer Service
D
David Hair · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Poor customer service
Poor customer service. My shoes are too small. I have sent 2 emails. No one will respond. Because of this I would just like to return them. Very poor customer service is a turn off.
Customer service has replied back to me.
Thank you.
Reply from Hike Footwear2026-08-05
We apologize for your experience with the shoe sizing and the lack of response to your emails. We completely understand how upsetting it must be to reach out for assistance and not receive the timely support you needed while trying to resolve the issue.
We regret that our customer service left you feeling this way. This is not the level of care and support we want to provide, and we appreciate you sharing your feedback with us. Your concerns are important, and we are committed to improving our communication and support processes to better serve our customers.
Hike Footwear
Customer Service
L
Lisa · 2 reviews · Experienced 2026-08-04 ·
★★★★★
I have sent 6 emails and not one person…
I have sent 6 emails and not one person has responded to tell me how I exchanged for another size
Reply from Hike Footwear2026-08-05
We are sorry for this, and we truly mean every word of that. Sending six emails about a simple size exchange and receiving absolutely no response is completely unacceptable. You deserved a prompt and proper response from the very first email and we failed you entirely. We take full responsibility for that.
Please reach out to us at [email protected] and we will step in and get your exchange sorted out as a top priority right away. No more unanswered emails and no more being left without answers. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
C
Candy · 2 reviews · Experienced 2026-07-31 ·
★★★★★
So far new sneakers are very comfortable
So far new sneakers are very comfortable, look good and my feet have plenty of room. So far, so good.
Reply from Hike Footwear2026-08-05
We’re glad that your new sneakers are comfortable, stylish, and provide the roomy fit your feet need! It’s wonderful to know that they’re meeting your expectations and bringing you a great wearing experience.
Thank you so much for taking the time to share your positive feedback with us. Your kind words and support mean a lot to our team.
Hike Footwear
Customer Service
L
Lisa Harris · 1 review · Experienced 2026-08-04 ·
★★★★★
The shipping took a bit but the fit was…
The shipping took a bit but the fit was good, I think I should have ordered 1?size bigger than my normal size! My toe is all the way at the end, so I would like a little more space. But I’ll know for next time. Love all the color choices.
Reply from Hike Footwear2026-08-05
We appreciate you taking the time to share your feedback with us. We’re happy to hear that you’re enjoying the color options and that the overall fit is working well for you.
We understand your desire for a little more room in the toe area and appreciate you sharing your thoughts. Your feedback is incredibly valuable and will be shared with our team as we continue working to improve our designs and sizing options.
Hike Footwear
Customer Service
S
STEVEN · 2 reviews · Experienced 2026-08-05 ·
★★★★★
I usually wear a size 12 mens
I usually wear a size 12 mens, however, my first and second toe hit the top of the shoe. I probably need a 12.5 for them to fit comfortably.
Reply from Hike Footwear2026-08-07
Thank you for taking the time to share your feedback with us. We're sorry to hear that the size 12 did not provide the comfortable fit you were expecting, especially with your toes touching the front of the shoe. We completely understand how frustrating and disappointing it can be when a pair of shoes does not fit comfortably.
Proper fit is incredibly important, and we sincerely appreciate you bringing this to our attention. Your feedback is valuable to us and helps us continue improving our sizing guidance and overall customer experience.
Hike Footwear
Customer Service
It took more than 3 weeks to receive the cheapo shoes. Had to email their customer service bot 7 times over a 6 day period to get a return label. Kept my post office receipt because after having to make 7 requests for a label, I knew Hike was going to try to screw me. They received the return more than 7 weeks ago and refuse to issue a refund until I provide tracking info--for a product which has been in their possession for the last 7 weeks. By the time Hike demanded tracking info., the post office receipt had faded so much that it can't be scanned and I can't read the numbers. The post office did a couple of hours of research, trying to find a copy for me, but ultimately they were unable to recover tracking information. The email chain now runs upward off 20, none of it getting me closer to a refund. The syrupy/sorry/we feel your pain emails from Hike are almost as annoying as their product is trashy. Don't buy from these scammers!
Reply from Hike Footwear2026-08-07
We are truly sorry for the inconvenience you’ve experienced with your order. We know how disappointing it is to go through this after making every effort to resolve the issue.
This is not the experience we want for our customers, and we sincerely appreciate your patience. We are reviewing your case carefully and are committed to helping find a resolution as quickly as possible.
Hike Footwear
Customer Service
N
Nancy C · 1 review · Experienced 2026-08-05 ·
★★★★★
The shoes are very comfortable
The shoes are very comfortable. I am getting used to a zero-drop heel. There is plenty of toe room which is what I was hoping for. I ordered 1 size larger than what I normally wear, based on previous reviews, and I am glad I did that. Overall comfortable.
Reply from Hike Footwear2026-08-06
We're so pleased to hear that you're enjoying your Hike shoes! It's wonderful to know that they've provided the comfort and roomy toe box you were hoping for.
Thank you for sharing your experience with sizing as well. Feedback like yours is incredibly helpful for both our team and other customers looking for the best fit. We truly appreciate you taking the time to leave such a thoughtful review and hope your Hike shoes continue to bring you comfort every day.
Hike Footwear
Customer Service
B
Brad Hansen · 1 review · Experienced 2026-08-05 ·
★★★★★
No help in exchanges!!
Needed to return one of the pairs for a different size I followed the instructions on your website. No one has gotten back to me on how to initiate the return
Order # 2486163 . It’s been a week ! Can someone else help me with this? You don’t make returns and or exchanges very easy.
Reply from Hike Footwear2026-08-07
We apologize for the frustration you’ve experienced with your return process and the lack of communication. We completely understand how disappointing it must be to encounter difficulties while trying to resolve your concern, and we truly regret that we did not make the process easier for you.
Your feedback is important to us, and we are actively working to improve our customer service, communication, and response times to provide a better experience for our customers.
Hike Footwear
Customer Service
N
Nola M Strosnider · 5 reviews · Experienced 2026-07-01 ·
★★★★★
The shoes are very comfortable.
Reply from Hike Footwear2026-08-05
Thank you so much for taking the time to share such wonderful feedback with us. Hearing that you find our shoes very comfortable and that they are providing you with such a positive experience means absolutely everything to our entire team!
Comfort is truly at the heart of everything we do, and knowing that we are delivering that for you every single day is the greatest reward we could ever ask for.
Thank you so much for your amazing support and for choosing our footwear. We are so proud and grateful to have you as such a valued and cherished part of the Hike family. Here is to many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
Shoes fit great, and walking in them is comfortable!
Reply from Hike Footwear2026-08-05
Thank you for the wonderful feedback. Hearing that your shoes fit great and are comfortable for walking means absolutely everything to our entire team!
A perfect fit and all day walking comfort are exactly what we design every single pair for and knowing that we delivered that for you is truly the greatest reward we could ever ask for.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Enjoy every single comfortable step!
Hike Footwear
Customer Service
Hike!would be happy to wait 5mth for a refund? Hell No
Just read your message!wot a load of rubbish,This been going since the 28th of March keep saying wil be sorted clearly not.Am so confused hike like I said before my doctor told your shoes are not fit for purpose Like I expaine to you hike please till my way the refund is taking 5month to process.
Reply from Hike Footwear2026-08-07
We are truly and sincerely sorry for the disappointment you experienced. We understand how important it is to feel heard and supported when you need assistance, and we sincerely apologize if your experience has not met the level of care you deserve.
Our customer service team has carefully reviewed your concern, and we have already sent you an email regarding your case. Please take a moment to check your inbox and reply to our message so we can continue assisting you and work together a resolution as quickly as possible.
We truly appreciate your patience, understanding, and the opportunity to make things right. We’re here to help and look forward to resolving your concern.
Hike Footwear
Customer Service
P
Pat Ritter · 2 reviews · Experienced 2026-07-25 ·
★★★★★
I received the wrong size and tried to…
I received the wrong size and tried to exchange for the right size. I have gotten partial effort of customer service to correct the problem & then they ignore me. I have requested a refund. I think they will ignore that too. Angry & disappointed in this company. I can’t rate their product because I can’t wear what was sent.
Reply from Hike Footwear2026-08-07
We apologize for the experience after receiving the wrong size and not receiving the resolution you needed from our customer service team. We completely understand how upsetting it must be to have a product you cannot use and then feel left without the support you expected while trying to resolve the issue.
We regret that this has happened and appreciate you sharing your experience with us. Your feedback is important, and we are committed to improving our communication and support processes to better assist our customers.
Hike Footwear
Customer Service
We're so grateful for your kind words! It's wonderful to hear that you were happy with the support you received and that you're enjoying your Hike shoes.
Providing both exceptional service and comfortable footwear is what we strive for every day. Thank you for your support and for being part of the Hike community.
Hike Footwear
Customer Service
First, know that the shoes run very small. The exchange process has taken FOUR AND A HALF MONTHS. I was forced to order a different style and size. I had to email every few weeks to get an update. I was always replied to nicely, but it was always something why I wasn't getting my replacement. I will come back to leave another review if I actually like the shoes since I still haven't received the replacements. I did get a shipping notification today. We'll see.
Reply from Hike Footwear2026-08-07
We're sorry for everything you have been through and we mean every word of that. You deserved a smooth and swift resolution from the very beginning and we deeply regret that we fell so far short of that.
We are glad to hear that you received a shipping notification and we hope your replacement pair arrives quickly and that you love them. That is the least you deserve after such a long and frustrating wait.
Please do not hesitate to reach out to us at [email protected] if there is anything else we can do for you. We are here for you and we are fully committed to making sure this experience ends on a positive note. Thank you so much for your incredible patience.
Hike Footwear
Customer Service
