The shoes you sent say they would fit a…
The shoes you sent say they would fit a 10.5. They are too tight.
About Hike Footwear
Data updated- Website
- hike-footwear.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 80% (71/89)
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Is Hike Footwear legit?
Hike Footwear (hike-footwear.com) has a 3.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
Only worn them twice
Only worn them twice, so far! I love them- very comfortable! I need to re-lace them so I can pull them a bit tighter on my skinny feet!
Reply from Hike Footwear2026-08-04
Thank you for sharing your first impressions! We're so happy to hear that you're already loving your Hike shoes and finding them so comfortable after just a couple of wears. Adjusting the laces is a great way to get a more personalized fit, especially for narrower feet. We hope they continue to provide you with comfort every time you wear them. Thank you for choosing Hike Footwear! Hike Footwear Customer Service
They have not responded to my request…
They have not responded to my request for an exchange. There isn't a telephone number to reach Hike at, so you have to wait for a response from email. Its been over 2 weeks so I reached out in chat and chat ended with not finding my order and specialist will get back to me as soon as they can. I forwarded my initial email, also. Im hoping. I bought 3 pair a size too small. I also bought 2 packs of socks. It was a big order so I'm still hoping they'll response with exchange directions.
best shoes for outdoors adventures
best shoes for outdoors adventures. Specially water activities
Reply from Hike Footwear2026-08-04
Thank you for your fantastic feedback! We're thrilled to hear that your Hike shoes have become your go-to choice for outdoor adventures. It's wonderful to know they've been a great companion for your activities, including time around the water. We truly appreciate your support and thank you for choosing Hike Footwear. Hike Footwear Customer Service
Do not waste your time and money
Do not waste your time and money. I initially ordered a size 9-9.5. That would be a 40 in European sizes. I received a size 36. I offered to send it back, and exchange it for proper size. I was told to keep the shoes and order again. I did order again, but the product is terrible. I wanted to return them, and they refused to accept it and left me with over $100 for shoes I can't wear.
Shoes are wrong size and shoes are…
Shoes are wrong size and shoes are cheaply made. I've emailed the company requesting a return and have been ghosted! So dissatisfied in their product and even more with customer service!
I love the shoes
I love the shoes! Love the color, material. Especially love the fit. The toe space is perfect and the slide in is handy.
Take a hike (in the good sense)
These shoes have made my life much more comfortable. I even get compliments and am asked where I got the shoes. I tell people that these are “Hike” shoes. Then I give them the mnemonic device, “ You know, like in take a hike.” I guess I really like them since I have 12 pairs. ;)
Reply from Hike Footwear2026-08-04
Reading your review truly made our day! We're delighted to hear that your Hike shoes have brought so much comfort to your everyday life. We love that you're recommending Hike to others and sharing your fun way of remembering our name! And having 12 pairs is truly one of the biggest compliments we could receive. Your continued support and enthusiasm mean the world to our team. Thank you for being such a valued member of the Hike community. Hike Footwear Customer Service
Love the bare foot shoes.
Reply from Hike Footwear2026-08-04
Thank you for your wonderful feedback! We're so happy to hear that you love your Hike barefoot shoes. Your support means so much to us, and we're delighted that you're enjoying the comfort and natural feel they provide. Hike Footwear Customer Service
The shoes were too small
The shoes were too small, even with countless emails making an offer for resolution, I was not able to actually speak with a live person to answer my questions before accepting the suggested resolution. YOUR CUSTOMER SERVICE IS LACKING BIG TIME!! I am chalking this one up to lesson learned!
Reply from Hike Footwear2026-08-03
We truly sorry about your experience with the shoe sizing and the difficulties you faced while trying to get assistance. We completely understand how disappointing it must have been to receive shoes that did not fit properly and then be unable to speak with a live representative to have your questions answered before making a decision. We regret that our communication and support did not meet your expectations. This is not the experience we want our customers to have, and we understand how important it is to feel heard and supported when resolving an issue. Your feedback regarding our customer service is extremely valuable, and we are taking it seriously as we continue working to improve our processes and provide better assistance. Hike Footwear Customer Service
Due to a degenerative back issue I find…
Due to a degenerative back issue I find I need lightweight shoes to wear these days. Also something that felt good on my feet through the day. The Hike footwear fills the bill. I now own several pairs and always check their ads through emails I receive to see new offerings. I found their customer services are spot on. The shoes keep me grounded and so comfortable that I do not have an urgency to remove them as I have done with other shoes. I found their customer help in choosing my style and size was easy. The toe box is comfortable for the width of my foot. I normally wear in a regular shoe a 8.5 wide or 9.0 to accommodate the width of my foot. With Hike it is just ordering 8.5! And go!! Balance with the shoes are great too. For more clarity, I am an 81 year old lady. Ordering and delivery was easy and on time as promised.
Reply from Hike Footwear2026-08-03
We are delighted that our footwear has made such a positive difference for you! It truly means so much to know that our shoes are providing the comfort and support you need, especially while helping with your back concerns. We sincerely appreciate you taking the time to share your experience with us, and we’re thrilled to hear that our customer service team was able to assist you in finding the right fit. Thank you for your continued support and for allowing us to be part of your journey toward more comfortable steps! Hike Footwear Customer Service
Regained my balance
Regained my balance, toes have stopped hurting and I am sleeping better and I can negotiate the stairs out of my house much better.
Reply from Hike Footwear2026-08-03
Thank you so much for taking the time to share such a meaningful and wonderful experience with us. Hearing that your balance has improved your toes are no longer hurting you are sleeping better and navigating stairs has become so much easier means absolutely everything to our entire team! Knowing that our shoes are making such a significant positive difference in your overall wellbeing and quality of life is the greatest reward we could ever ask for. Thank you so much for your amazing support. Hike Footwear Customer Service
Could use one size larger
Could use one size larger. None available.
Reply from Hike Footwear2026-08-03
We truly appreciate you sharing your feedback and understand your request for a larger size. We know how important it is to have more sizing options available to ensure the best possible fit and comfort. Your suggestion is valuable to us, and we will certainly share it with our team as we continue looking for ways to expand and improve our sizing options in the future. Hike Footwear Customer Service
Shoes are too big; -0- customer support
The shoes are too big. I have sent numerous emails requesting instructions to exchange them and got nowhere.
Reply from Hike Footwear2026-08-03
We apologize for the frustration you’ve experienced with your shoes being too large and the difficulty you’ve faced while trying to get assistance with your exchange. We understand how upsetting it must be to receive a pair that does not fit as expected and then be left waiting for a response when you’re simply trying to resolve the issue. This is not the experience we want our customers to have, and we appreciate your patience as we work to address your concerns and improve our support process. Hike Footwear Customer Service
I cannot get anyone from HIKE to return…
I cannot get anyone from HIKE to return my emails and I cannot call in or ask for a call back. I'm beginning to thing that this was all a scam and I will need to get my credit card company involved to get my money refunded as the shoes are too big and I need to return them and get my money back.
Reply from Hike Footwear2026-08-03
We're sorry for everything you have been through and we truly mean every word of that. Being unable to get a response to your emails and having no way to call in or request a callback while being left with shoes that do not fit is completely and utterly unacceptable. Please reach out to us one more time at [email protected] with your order details and we will personally make your return and refund our absolute top priority right away. We are fully committed to making this right for you immediately and we do not want you to have to involve your credit card company. You deserve your money back and we are going to make sure that happens. Hike Footwear Customer Service
They look kinda cheap compared to what…
They look kinda cheap compared to what I thought I was getting. My feet hurt the first day I wore them.
Reply from Hike Footwear2026-08-03
We are truly and sincerely sorry that your shoes did not meet your expectations in terms of appearance and that they caused discomfort from the very first day of wear. Your comfort and satisfaction are extremely important to us, and we deeply regret that we fell short in this instance. We truly appreciate you taking the time to share your feedback, as it helps us better understand our customers’ experiences and continue improving our products. Hike Footwear Customer Service
Shoes that don't hurt
The size is a fairly comfortable fit. I like them for the way my toes feel when walking. Both of my big toes are hammer toes and most shoes are very uncomfortable. Your design gives the room needed to accommodate this.
Reply from Hike Footwear2026-08-03
Thank you so much for the meaningful and wonderful experience with us. Hearing that our design is providing the comfort and extra room your toes need especially with your hammer toes means absolutely everything to our entire team! Knowing that our shoes are helping you feel more comfortable and confident with every single step is exactly why we do what we do every single day. Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Hike Footwear Customer Service
Fabulous experience
Fabulous experience. Exactly as advertised. Sizing was accurate, but size up for the fleece lined booties if you want to wear a sock with them. Just love these shoes!
Reply from Hike Footwear2026-08-03
We're glad that you had such a wonderful experience with your Hike shoes! It's fantastic to know they arrived just as expected, the sizing worked well for you, and you're loving them. Thank you as well for sharing your helpful tip about sizing up for the fleece-lined booties. Feedback like yours is so valuable and can help other customers make the best choice for their needs. We truly appreciate you taking the time to share your experience and for being part of the Hike Footwear community! Hike Footwear Customer Service
Comfortable shoes
Comfortable shoes, very reasonably priced. Delivered Promptly
Reply from Hike Footwear2026-08-03
Thank you so much for the wonderful feedback with us! We're delighted that you find your Hike shoes comfortable and that you appreciate the value and reasonable pricing we offer. We're also so pleased to know that your order arrived promptly and that your overall experience has been a positive one. Your kind words and support truly mean a lot to our entire team. Thank you again for choosing Hike Footwear. We sincerely appreciate your trust and hope you continue to enjoy many comfortable steps ahead! Hike Footwear Customer Service
Horrible customer service
Automated reply, finally had to file a complaint with the Better Business Bureau before they dealt with my return. Horrible costumer service. Do not buy from Hike.
Reply from Hike Footwear2026-08-03
We apologize for any inconvenience and frustration you may have experienced. Our customer service team has carefully reviewed your concern and is actively working to find the best possible resolution. Please check your inbox for our response, and feel free to provide any additional details that may help us better assist you. Thank you for your patience, understanding, and the opportunity to address your concern. Hike Footwear Customer Service