Hangzhou Hikvision Digital Technology Co., Ltd.
Hikvision (hikvision.com) has a 1.4 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. People frequently complained that customer service was entirely unhelpful, leaving callers waiting on long holds or refusing to assist end users with technical problems. Consumers also experienced continuous system failures, poor software performance, and extremely frustrating difficulties regarding passwords, remote platform access, and third-party installation services. Many disappointed buyers felt that the expensive equipment failed to justify its overall cost, leading to widespread regret regarding their purchases. Some reviewers were happy with certain aspects, mentioning that specific hardware pieces looked nice and functioned adequately for the price paid.
Auto-generated from all reviews of this business. For reference only.We had Hikvision cameras installed a few years ago. They are playing up and we were having trouble locating an installer to help. We contacted multiple installers who said they would not work on Hikvision systems and when I contacted Hikvision for help, they could not have cared any less or offered any less help. I regret the purchase and am now having to fit the bill to replace the defective system with a reputable one.
The starter pirtion size was very small,Paneer lababdaar was sweet and dal makhni tasted stale. The staff were pleasant . I will nor recommend it to anyone 🙏
Terrible customer support; when you need to reset a device password, it's very difficult to contact Hikvision or a partner.
Bought a house in Belfast with Hik vision security camera recording system. Couldn’t access mobile app to monitor on mobile phone as previous administrator still registered on system. Contacted Hik vision for support .Below is the reply cut and pasted from email. “Thank you for your email to Hikvision UK & Ireland. As an End User of Hikvision products we would recommend you contact you point of purchase/installer for all technical support. If you do not have an installer we would recommend you to contact one in your local area. Hikvision CCTV equipment is commercial graded product and should be installed and maintained by a Hikvision recognised partner. We do not directly support End Users with Technical issues, we support Professional Installation Companies and Distributors only, who then in turn will support their Clients.” In other words ZERO CUSTOMER SUPPORT. Don’t buy their products !!
It is actually 0 rating but unfortunately TrustPilot do not have that option. I am owner of device and bought it from reseller which installed it. After some years of usage installer company went out of business and they went with my admin password. Because support is non existent I am unable to reset it ( I need admin password to unbind device from the previous company account ). I have sent many mails via their so called SADP tool but I got no response at all. That effectively bricks my device out of any usage and there is no way to get it back. So when you: 1. Buy device and somebody else installs it and bind to their account you actually lease equipment regardless that you bough it at full price. 2. You do not own admin account - you do now own device.
They dont deserve even a single star. Post purchase no installation or demo service given. They dont even ans d calls once they get money. Dont buy its a scam
Misses human events but never misses rain. I get 20 alerts when is raining but dont get an an alert when ive had a delivery
Unprofessional Authorized installers- Had a quote from one of these Authorized installers We, they quoted CCTV and Doorbell so much higher than the market price. They said it would be okay for them install if I buy my own devices, so I did. These guys came onsite struggled to install, so many calls to Hik Tech support. Hik does not answer any calls from the end consumers. Their vetting of these authorised installers is POOR. It is a mess really as we end consumers cannot talk to the tech support and authorised installer rip you off.
Hik connect is unreliable and keeps going offline If this is an example of chinese manufacturing I won't be buying any chinese products in future
The warranty is next to useless. Imagine selling security cameras, then when it fails, which is apparently common for the several hundred pound ANPR camera, they tell you to take it down and have no cameras for up to to 2 weeks while they attempt to fix! Crock of dung!
Seriously I can't think of one good thing to say about their software. The equipment is OK, but software is worse than "brown stuff". Buy something else
Hikvision custumer service never came to the phone after waiting for 1 hour and 50 minutes. After that I hung up and called them back later. Now I'm on hold again after an email I sent is clearly being ignored too.
When gate is opening it announces ‘door is opening’ and can’t be changed. Gate monitor device passwords and verification codes surrounded in secrecy to prevent logging on without calling out installation company. Hikvision advise this is standard practice. Meaning each time the monitor is dropped from the hikvision app you cannot reconnect without a call out.
We had three security cameras from HikVision installed at our home and were very impressed with the quality of the images and being able to view live, and playback footage, via an app on my laptop. The app has now stopped working, giving various error codes. I contacted the original local installer, who checked remotely and replied that the cameras are working perfectly. It's no good the cameras working if you cannot see the images!! I was ignored after that and got no further response. Getting absolutely nowhere with the installer, I contacted HikVision for technical support, who replied that I was an "End User" and not a Company and so they could offer me no technical support. That's appalling, when you spend a lot of money on a system in good faith and then get no help when it stops working. I feel so frustrated, having security cameras but not being able to see what they are picking up, and nobody to turn to for advice on what to do next.
I have 4 Hikvision Cameras and a doorbell camera at my home. I called customer service for a small tech support issue with my doorbell camera and I was on hold for over an hour. Terrible service and I will be looking into replacing my cameras and going with another company! Honestly the cameras are a bit gritty on the picture not very clear not worth the price that I paid for 4 cameras @ $400.00each
Find a different supplier They arnt the slightest bit interested in helping with there own products and fob you off to anybody else
Terrible customer service. No one you can speak to. Send a ridiculous form to you asking you to repeat what you’ve already told them
Had a HIK 4k (8mpixel) CCTV system installed in April 2022. It's now October 2025 and both the 1TB recorder and the HIK Vision Turret Camera are not functioning. My security supplier has replaced the recorder (chargeable) and the camera needs replacing too (also chargeable). Although, in addition to the 1 year manufacturer's warranty, the equipment is guaranteed for 3 years by the supplier. As you can see, the equipment failed 6 months after the end of this period, just 3.5 years old. I find this to be wholly unacceptable and disappointing and would expect to have got at least 10 years use from the installation.
I would give zero stars if I could. If your purchasing this product be aware you can get no help from the actual company!!! Asked for some help and guidance to export data and no one could help. Could only tell me to contact the installer- we didn’t have an installer put the cameras in. You would think you would be able to get some questions answers at there actual head office. I’m prepared to rip the system out and go with a company who actually wants to help there customers.
Fancy and promises to be cutting edge CCTV but in reality it does not do the basics. Multiple failures in the system that either get part repaired or never repaired. After a year of trying to resolve the problems I am left with a none working CCTV system that I need to replace and Hikvision offer no support. Yesss Electrical can not resolve the problems. Complete waste of time and money. DO NOT BUY.
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