Overpriced Junk
These overpriced cameras are such junk. Replay is horrible. Choppy, slow, then freezes. I bought Eufy at a fraction of the price and it works great
About Hikvision
Data updated- Website
- hikvision.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 36 reviews
- Replies to negative
- 0% (0/218)
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About this business
Hangzhou Hikvision Digital Technology Co., Ltd.
Is Hikvision legit?
Hikvision (hikvision.com) has a 1.4 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. People frequently complained that customer service was entirely unhelpful, leaving callers waiting on long holds or refusing to assist end users with technical problems. Consumers also experienced continuous system failures, poor software performance, and extremely frustrating difficulties regarding passwords, remote platform access, and third-party installation services. Many disappointed buyers felt that the expensive equipment failed to justify its overall cost, leading to widespread regret regarding their purchases. Some reviewers were happy with certain aspects, mentioning that specific hardware pieces looked nice and functioned adequately for the price paid.
Auto-generated from all reviews of this business. For reference only.What people say
Do not buy this kit
Terrible. Image quality is poor. Do not believe that you will be able to use footage to identify faces or vehicles. Set up is counter-intuitive. Locked out of cameras and passwords inaccessible. An expensive mistake.
The most dreadful company in the universe
The most dreadful company in the universe to be buying their products in the UK This company should be banned completely from selling any products in the UK market. Period. I had a professional CCTV company based in London install a Hikvision CCTV system and it is as bad and buggy and the most user unfriendly app and product to have This company should be banned from selling products in the UK. The products are faulty from the day they are installed and no matter what you do in terms of firmware updates and trying to find an answer to recurring issues like for example "PTZ Preset names dont synchronize" is almost impossible because the company prides itself in the UK on not supporting customers but only installers. However even local installers complain about the company because their support especially in the UK and Ireland is atrocious If you're in a position where you considering a CCTV system make sure that it is not a Hikvision system for the recorder and for the cameras themselves I wish there was a rating of zero therefore I'm giving them a one because I can't put a zero for them STAY AWAY FROM THEIR PRODUCTS AT ALL COST
HIKVISION don't have a support…
HIKVISION don't have a support organization to support their poor quality products.
I spent a substantial amount of money…
I spent a substantial amount of money but the apps keeps crashing.
Having thought Hikvision was a quality…
Having thought Hikvision was a quality company I find the company couldn't care less about the end user. Ive purchased a number of Hikvision products but keep having problems with their DVR units , on calling them all they say is contact your installer !!! Not helpful at all to the End user !!
Very powerful Not very user friendly
Something as simple as restoring the color that you didn't change to black and white monitoring, as it must've changed on its own. Is like an Easter egg hunt to figure out. Whereas the online videos show how, my interface isn't the same as the videos. So, frustrating yes, beyond belief! You shouldn't need a password to change so simple of a feature. So i can't recognize faces in black and white, so defeats the whole purpose of a security camera. 2 stars!
Totally useless!!
Totally useless!!! Arrogant people who seem to not want to help, get another job if you don’t like it. Muppets!!!
I previously left a positive review, however…
I previously left a positive review of Hikvision technical support even though I waited on hold for 40 minutes. I am now downgrading their rating. As of 8/1/2025, all tech support will only be available via email. As of today, tech support is supposed to be available by phone. As of now, I have been on hold for 1 hour and 40 minutes on 3 different phone lines. This is not customer service. I changed from Hikvision years ago because of poor customer support, but a security system salesman convinced me it’s better now. Big mistake. Avoid this company. I feel like throwing the DVR away and buying a new one again. I do NOT recommend Hikvision. This is an addendum to my review above: I tried calling tech support a little while later and this time I selected the option for professional/installer. After 10 minutes, someone picked up and he was able to resolve my problem with my DVR/Software. There was no issue regarding me being an end user. Bottom line, Tech support is ok IF you are able to get through to them. After August 1, 2025 when there is no more phone tech support, I have no idea how that will be any better.
I contacted them for support
I contacted them for support. They sent me a generic template. I said that it was not helpful at all, they replied with the same generic template. You cannot show more indifference and disregard than that. I would certainly not invest any money in a company that behaves like this having some many better options out there.
Buyer beware
Just installed this product took a week to get the app to get alerts, and record sound and hear sound. Not it only lets me run on 20% alert settings without a fly setting it off and it wont pick up someone walking in front of the camara. Support could not answer it and basically said google it. Wtf garbage waster of 600 bucks
Hard drive failed and your "techs"…
Hard drive failed and your "techs" refused to repair the unit, I hired a Real Tech who repaired the unit and when he submitted a support ticket that was not responded to for some time, he called support many times and after being on hold for about 10 minutes and 40 seconds each time, each call drops, this seems to be a deliberate effort to avoid supporting the customers who foolishly bought your products and the hard drive failed after only 5 years where the life span of a security system video recorder hard drive is claimed to be 1,000,000 hours (114.15 years) and yours is 109 years short, this also proves you build your systems from inferior/substandard parts, your inferior security system cost us not only an expensive repair but also an unrecorded car theft. We will never buy your inferior products again and will avidly speak of our awful experience with you products and inferior, absent tech support, we will publish this on the web as well. The world will hear of this!!! We now clearly understand the name "HICK" Vision, self explanatory. Made in China STILL means JUNK!!!
Terrible customer service.
A simple request for advice on a replacement power adapter was met with "we can put you in touch with a local engineer" Pathetic customer service. Pure job creation. The system that came with the house will be going in the bin...
Request to Disable Reset/Unbind Option…
Request to Disable Reset/Unbind Option for Unauthorized Users (Hik-Partner Pro – Qatar Region) To ensure the security and integrity of customer devices, we formally request the following: Please disable the reset and unbind functions in the Hik-Partner Pro platform for all users except the following authorized partners in Qatar: ISS Almana Boston Security Services This action is necessary due to incidents where devices were reset without the rightful owner's permission, posing a serious risk to data privacy and system integrity. Only the above-listed partners are authorized to perform such operations. We ask that this restriction be enforced immediately to prevent unauthorized access or misuse. Thank you for your cooperation.
Hik connect is very disappointing
Hik connect is very disappointing. I get photos but only occasionally a sound alert or a lot of sound alerts come at once e.g. at 4.00am often without a picture. When it is working correctly the sound alerts can be delayed in arriving. One time I drove right across town (about 25 minutes trip) before the alerts arrived. A burglar could have made a clean getaway in that time.
Pathetic to say the least
Pathetic to say the least. I have 7 Hikvision cameras bought new on Ebay and Hikvision UK will not support me with any technical advice. This is NOT warranty related, it's just technical advice I'm looking for!
Useless UX - there's a theme to all these reviews...
Useless UX. Read the reviews there's a reason they all say pretty much the same thing. Trying to install their desktop software on a Mac is huge waste of time. Their staff try their best but the instructions they send you are out of date and frustrating. As a solution they suggest getting a Windows laptop!! Even though you can review footage on the DVR via your phone (which isn't an ideal experience if you need to review days of footage...), to be able to connect to the DVR unit to review footage on a laptop you need to be connected via an ethernet cable. Why wouldn't a laptop be given the same functionality as a phone i.e connection over wifi?? In an age of easy plug and play HIK's system is awful. The cameras seem to do the job but the rest of the client UX sucks.
Support. Whats that?
You would get more support from a Chinese scammer on Ebay than from HIKVISION.
Never worked fully from the start
Never worked fully from the start. The App is utterly useless and dvr is not much better. Now the system has completely gone down. We have spent hours trying to get this working. Delivering to land fill soon AVOID We have given uup on it.
Dont buy
The most unusable system on the market, cant be used on any browser without faffing about and even then its hit and miss...mostly miss. Will never buy Hikvision again
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