Hockerty

Hello Chris, We are very sorry to hear about your experience and regret the frustration caused by both the issues you found with your suit and the difficulties you encountered when trying to contact our customer support team. We understand how disappointing it must be to receive a made-to-measure garment that does not match your expectations, especially when it comes to important design details and finishing. We would like to review your case carefully, understand exactly what happened, and help you find a suitable solution. We will contact you privately to gather more information about your order and the issues you have experienced so that we can assist you as quickly as possible. Thank you for bringing this to our attention and for giving us the opportunity to look into it. The Hockerty Team

Hello Cristian, Thank you for sharing your feedback with us. We are sorry to hear that the size of your trousers was not as expected and that they feel too large. We understand how important the fit is when ordering a made-to-measure garment, and we regret that the final result did not meet your expectations. We would like the opportunity to review your case personally and understand what happened. We will contact you privately to gather more information, review the measurements and details of your order, and find the best possible solution for you. Thank you for bringing this to our attention. We appreciate the opportunity to help and improve your experience with us. The Hockerty Team

Hi Nathan, Thank you very much for your great review! We’re delighted to hear that your garment had the perfect fit and that you enjoyed the communication throughout the ordering process. At Hockerty, we aim to make the made-to-measure experience as smooth and enjoyable as possible, from creating your design to receiving your final piece. Your satisfaction means a lot to our team. Thank you for trusting us, Nathan. We’re happy to have you as part of the Hockerty community and look forward to creating more custom pieces for you in the future! The Hockerty team

Hello, We are very sorry to hear about your experience and regret that both the delivery expectations and the quality of the suit did not meet your expectations. We understand how disappointing it is to place an order expecting a certain level of service and craftsmanship, especially when choosing a made-to-measure garment where attention to detail is essential. We sincerely apologize for the inconvenience and frustration this situation has caused. We would like the opportunity to review your case personally, understand exactly what happened, and see how we can help. We will contact you privately to gather more details about your order and work with you to find the most appropriate solution. Thank you for bringing this to our attention and for giving us the opportunity to look into it. The Hockerty Team

Hi Robert, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed designing your own custom shoes and that you were pleasantly surprised by the quality and craftsmanship. At Hockerty, we love giving you the freedom to create a pair that truly reflects your personality, from the smallest details to the final look. It’s great to know that your shoes arrived quickly and met your expectations. We can’t wait to help you design your next pair and create another unique piece just for you! The Hockerty team

Hello, We are truly sorry for the experience you had with your order and, especially, for the impact that the delay had on such an important occasion. We completely understand how frustrating and disappointing it must have been to be waiting for your suit for a wedding, to see the estimated delivery date being postponed, and ultimately to receive the order on the same day as the event when you were already traveling and had to make alternative arrangements. We sincerely apologize that we did not meet the timing you needed and that this affected not only your experience but also the plans for your wedding party. We would like the opportunity to review your case personally and understand all the details surrounding your order. We will contact you privately to discuss what happened and see how we can help find the best possible solution. Thank you for sharing your feedback and for giving us the opportunity to look into this. The Hockerty Team

Hi Howard, Thank you so much for your excellent review! We’re delighted to hear that your jacket arrived within the expected 2-week delivery time and that you’re enjoying the superb fit. At Hockerty, we take pride in creating made-to-measure garments that are crafted specifically for you, combining our tailoring expertise with a personalized design experience. Knowing that your jacket met your expectations makes us very happy. Thank you for choosing Hockerty, Howard. We truly appreciate your trust and look forward to creating more custom pieces for you in the future! The Hockerty team

Hi Thamer, Thank you very much for your kind words! We’re delighted to hear that you’re happy with your made-to-fit clothing. At Hockerty, we believe that every person deserves garments that are created to fit their unique style and measurements. Your satisfaction motivates us to keep crafting personalized pieces with care and attention to detail. Thank you for being part of our community, Thamer. We look forward to creating more custom garments for you in the future! The Hockerty team

Bonjour Marcel, Merci beaucoup pour votre excellent retour ! Nous sommes ravis de savoir que votre expérience avec Hockerty a été parfaite. Votre satisfaction est notre plus belle récompense. Nous mettons tout en œuvre pour créer des vêtements sur mesure qui vous correspondent, avec une coupe idéale et des détails personnalisés selon vos envies. Merci pour votre confiance, Marcel, et bienvenue dans la communauté Hockerty. Nous espérons avoir le plaisir de vous accompagner bientôt dans la création de nouvelles pièces personnalisées ! L’équipe Hockerty

Hi Rocky, Thank you so much for sharing this incredible story with us! We’re truly honored to have been a part of such a special moment in your life. It makes us so happy to hear that your suit exceeded your expectations and that the fit was exactly right for your elopement day. We understand that ordering a custom suit online can feel like a leap of faith, which is why we put so much care into our measurement process and customization options. Knowing that every detail, from the inseam and cuffs to the pocket choices, helped create a suit that felt made just for you means the world to us. We’re also delighted that you stayed comfortable throughout the day, especially in warm weather. A perfectly fitting suit should not only look amazing but also make you feel confident and comfortable while celebrating life’s most important moments. Congratulations on your wedding, Rocky! Thank you for trusting Hockerty to help you look and feel your best on such a memorable day. We’re thrilled to have you as part of our community and hope to create more unique pieces for you in the future. The Hockerty team

Hi Jarrod, Thank you for sharing your feedback with us. We’re glad to hear that your clothes matched the description and that you were happy with your order overall. We’re sorry to hear about the button on your pants coming off during the first try-on. This is certainly not the level of quality and attention to detail we aim to provide. We would be happy to assist you and make sure this issue is resolved as quickly as possible. Please feel free to reach out to our customer service team with your order details, and we’ll be happy to help. Thank you for your trust and for being part of the Hockerty community. The Hockerty team

Hello Joseph, Thank you for sharing your experience with us. We are sorry to hear that the fit of your new pair did not meet your expectations, especially considering that you had previously ordered from us and that you intentionally added extra room to avoid this exact issue. We completely understand your frustration, particularly when ordering a made-to-measure garment and expecting the measurements provided to translate into a comfortable and accurate fit. We also appreciate your feedback regarding the adjustment process and understand that it should feel simple and straightforward for our customers. We would like the opportunity to review your case personally and see how we can help. We will contact you privately to better understand the situation, review the measurements and details of your order, and work with you to find a suitable solution. Thank you again for bringing this to our attention. We truly value your trust and the opportunity to improve your experience with us. At your disposal. The Hockerty Team

Hi Maurice, Thank you so much for sharing your experience with us! We’re delighted to hear that your new pair of shoes fits perfectly and that you’re happy with their quality and craftsmanship. We truly appreciate your patience throughout the remake process. Our goal is always to ensure that every Hockerty customer receives a piece that fits perfectly, and we’re glad we could make it right by creating a new pair in the correct size. Thank you as well for your kind words about our team. We’re proud to support our customers throughout their made-to-measure journey and to stand behind our commitment to satisfaction. Enjoy your new shoes, Maurice, and thank you for being part of the Hockerty community. We look forward to creating more custom pieces for you in the future! The Hockerty team

Hi Tre, Thank you so much for your fantastic review! We’re thrilled to hear that your suit fit perfectly and arrived even earlier than expected. At Hockerty, we believe that great style is for everyone, no matter your height, shape, or size. Our made-to-measure approach is designed to create garments that fit your unique body and help you feel confident and comfortable. We’re delighted that your suit made you happy and that you enjoyed the whole experience. Thank you for trusting Hockerty, Tre, and for being part of our community. We look forward to creating more custom pieces for you in the future! The Hockerty team

Hi Michael, Thank you for taking the time to share your feedback. I'm sorry to hear that your updated measurements weren't reflected in your order. I understand how disappointing that must have been, especially after taking the time to update your profile. That said, I'm pleased to know that, aside from this issue, you were happy with the overall experience. Your feedback is invaluable and will help us continue improving our processes. Thank you again for your trust and for sharing your experience. Best regards, Jonathan Blasco Senior Experience Manager

Hi Steven, I'm very sorry to hear that your suit didn't fit as expected. I completely understand how disappointing this must have been, especially after taking the time to provide your measurements. This is certainly not the experience we want our customers to have. I'll personally look into your case and reach out to you directly so we can better understand what happened and find the best possible solution. Thank you for taking the time to share your feedback. Best regards, Jonathan Blasco Senior Experience Manager

Hi David, thank you very much for your great feedback! 😊 We’re delighted to hear that your pants fit well and that you’re happy with the way they look. At Hockerty, we believe that made-to-measure clothing should reflect your style while providing the perfect fit and comfort. It’s wonderful to know your new pants delivered on that promise. Thank you for your trust, and we look forward to creating your next personalized piece! The Hockerty team