Hockerty

Hi Francois, Thank you very much for your great review! We’re delighted to hear that your suits arrived exactly as expected and that you’re happy with the color, fit, and quality. At Hockerty, every piece is made to measure and designed around your preferences, so it’s wonderful to know your suits reflect the experience we aim to create. Thank you for being part of our happy community. We look forward to helping you design your next custom piece! The Hockerty team

Hi Josiah, Thank you so much for sharing your experience! We’re thrilled to hear that your suit made shopping easier and more enjoyable, especially since finding the perfect suit can sometimes feel like a challenge. Knowing that you love the fit, customization, quality, and value means a lot to us. At Hockerty, our goal is to create garments that feel truly yours, without the limitations of off-the-rack fashion. Thank you for trusting us with such an important piece of your wardrobe. We’re happy to have you in our community! The Hockerty team

Hi, Thank you for your lovely review! We’re delighted to hear that you had a great experience and that you love the quality of your shoes. Our goal is to create personalized footwear that combines your style, comfort, and craftsmanship, so it’s wonderful to know your new shoes made a great impression. Thank you for being part of our happy community! The Hockerty team

Hi Keith, I'm very sorry to read about your experience and the frustration this situation has caused. I understand how disappointing it is to feel that your concerns haven't been resolved, especially after several months. I'd like to personally review everything that has happened and understand exactly where the process has broken down. Unfortunately, I haven't been able to identify your order based on the information in your review. Could you please reply to your Trustpilot notification or contact us with your order number or the email address used to place the order? As soon as I have those details, I'll personally review your case as a priority and get back to you as quickly as possible. I appreciate you taking the time to share your feedback, and I hope we can still work towards a satisfactory resolution. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Simon, Thank you so much for your fantastic review! We’re delighted to hear that your shoes look amazing, feel comfortable, and fit perfectly. At Hockerty, we believe that personalized footwear should combine style, comfort, and a unique touch that reflects the person wearing it. We’re thrilled that your new pair delivered exactly that. Thank you for being part of our happy community. Enjoy your new shoes! The Hockerty team

Hi Bob, I’m truly sorry to read about your disappointment. From your review, it’s clear that the shoes you received did not meet your expectations, and I completely understand how frustrating that must be. I also noticed that you haven’t contacted our Customer Experience team yet. We would genuinely appreciate the opportunity to look into this for you before you decide to throw the shoes away. If there is a quality issue, we want to review it carefully and do everything we can to help. I’ll be reaching out to you directly using the details from your order so we can better understand what happened and work with you on a solution as quickly as possible. Your feedback is important to us, and we would really like the chance to make this right. Kind regards, Jonathan Blasco Senior Experience Manager

Hi James, Thank you for your thoughtful review! We’re happy to hear that you appreciated the quality of the suit material, the delivery experience, and the support from our customer service team. We also appreciate your feedback regarding the small alterations. While we aim for the perfect fit from the start, we’re glad you were impressed with the overall quality and experience. We look forward to helping you create your next made-to-measure suit! Thank you for being part of our happy community. The Hockerty team

Hello Darrell, Thank you for your honest feedback. We're glad to hear that you found the ordering process easy and quick, and that the customization options met your expectations. At the same time, we're sorry that the fabric descriptions weren't as detailed as you would have liked. We also understand your surprise regarding the faux breast pockets. Some jacket designs include a closed or faux breast pocket as a style choice, but we appreciate that this may not match everyone's expectations—especially if you intended to wear a pocket square. Your comments are very valuable, and we'll take them into account as we continue improving both our product information and customization experience. Thank you again for sharing your thoughts. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Jonathan, Thank you for sharing your feedback. We’re sorry to hear that you felt your previous review was not properly reflected. We value every opinion from our customers, whether positive or critical, as it helps us improve. Your experience matters to us, and we would be happy to review any concerns you may still have to better understand what happened and assist you further. Thank you for taking the time to share your thoughts. The Hockerty team

Hi Julian, Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that your suit fitted perfectly and that you were so pleased with the craftsmanship. Knowing that you enjoyed the whole experience means a great deal to our entire team, as we put a lot of care and attention into every made-to-measure garment we create. Your recommendation is especially appreciated—it truly is the greatest compliment we could receive. It was a pleasure creating your suit, and we look forward to helping you again in the future. Kind regards, Jonathan Blasco Senior Experience Manager

Hello Alberto, thank you for sharing your experience. We’re glad to know that, with the help of a tailor, the trousers will fit you well in the end. Achieving the perfect fit can sometimes require a small local adjustment, especially with trousers, and we truly appreciate your understanding. We hope you enjoy wearing them and that the final result fully meets your expectations. Jonathan Blasco Senior Experience Manager

Hi Bert, Thank you for your review and for choosing us again! We're glad to hear your order arrived quickly and in perfect condition. We hope it serves you just as well on your next adventure—cruise ships included! We look forward to making your next made-to-measure garment. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Arthur, Thank you so much for your fantastic review! It's wonderful to hear that your new waistcoat and trousers matched your jacket perfectly and completed the three-piece suit just as you had hoped. We're especially pleased that both the fabric consistency and the craftsmanship met your expectations. Thank you for your continued trust and recommendation. We look forward to creating your next garment. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Nathan, Thank you for taking the time to share your experience. I'm pleased to hear that the suit fits well, but I'm truly sorry that the delivery took longer than expected and that it didn't arrive in time for such an important occasion. I completely understand how frustrating it must have been to make alternative arrangements at the last minute. We appreciate your honest feedback, as it helps us identify where we need to improve, particularly when it comes to meeting delivery expectations. Thank you again for giving us the opportunity to make your suit. Kind regards, Jonathan Blasco Senior Experience Manager

Hi, Thank you for your wonderful review! We're thrilled to hear that the fit was just right and that the finished garment matched what you designed online. It's also great to know you enjoyed the customization process—that's one of the things we're most passionate about. We hope to welcome you back for another made-to-measure creation soon. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Fred, Thank you so much for your kind words! We're delighted to hear that everything met your expectations and that you had such a great experience with us. We truly appreciate your support and hope to create many more garments for you in the future. Kind regards, Jonathan Blasco Senior Experience Manager

Dear Massimiliano, thank you very much for sharing your experience. We are sorry that the courier caused difficulties with the delivery, but we are delighted that our team was able to assist you and arrange a successful second delivery. It is wonderful to hear that the final product is perfect. Your kind words mean a great deal to our entire team. Jonathan Blasco Senior Experience Manager

Hello Neil, thank you for sharing your feedback. We’re sorry to hear that one of the jacket lapels did not hold its shape, even after being professionally pressed. This is not the finish we aim to deliver, and we understand how disappointing it can be when a tailored garment does not maintain the expected structure. We truly appreciate your honest comments, as they help us continue improving the quality and consistency of our garments. Jonathan Blasco Senior Experience Manager

Hi Pete, Thank you for your review! I'm delighted to hear you're happy with the overall look and fit of your garment, and it's great to know you're already considering us for your next suit. I also appreciate you mentioning the small threads around the buttonholes. Feedback like yours helps us continue refining the final details of our craftsmanship. We look forward to creating your next made-to-measure piece. Kind regards, Jonathan Blasco Senior Experience Manager

Hi A Muir, Thank you very much for your continued trust in Hockerty. It means a lot to us that you chose us again and that our team was able to support you throughout your order. Returning customers are the greatest compliment we can receive. We look forward to helping you with your next made-to-measure garment. Kind regards, Jonathan Blasco Senior Experience Manager