Hockerty

Hi there, Thank you for taking the time to leave such a detailed review. It's fantastic to hear that the fit, colour accuracy and craftsmanship met your expectations. We also appreciate your honest comment about the collar. Feedback like this is incredibly valuable because it helps us continue refining our garments and improving future collections. We hope to have the opportunity to make your next shirt an even better experience. Jonathan Blasco Senior Experience Manager

Hello Thom, Thank you so much for your kind words! We're delighted to hear that both your suit and the service met your expectations. We can't wait to create your next custom garment! Jonathan Blasco Senior Experience Manager

Hello Andrew, Thank you for your continued trust in us! There's no better compliment than hearing "as usual." Knowing that we've consistently delivered the fit and service you expect is something we're truly proud of. We look forward to crafting your next made-to-measure garment! Jonathan Blasco Senior Experience Manager

Hi Drake & Emma, Thank you so much for your fantastic review! It means a lot to hear that you enjoyed the entire customization process, from selecting every little detail to receiving a suit that's truly unique. We're also pleased that the few alterations needed were quickly taken care of and that the final result was exactly what you were hoping for. We hope your one-of-a-kind suit accompanies you on many special occasions. We'd be delighted to create your next custom piece whenever you're ready. Jonathan Blasco Senior Experience Manager

Hi Acacio, Thank you for taking the time to share your feedback. I'm very sorry to hear that your new order turned out even tighter than your previous one, despite adjusting your measurements. I completely understand how frustrating that must be, especially when you were expecting the changes to improve the fit. This is certainly not the experience we aim to provide with our made-to-measure garments. I'd like to personally review what happened by comparing both of your orders, the measurements submitted, and the garments that were produced to understand where the discrepancy occurred. I'll be reaching out to you directly so we can work together on the best solution and make sure you end up with a garment that fits as intended. Kind regards, Jonathan Blasco Senior Experience Manager

Hallo Wolfgang, vielen Dank für deine Bewertung! Es freut uns sehr, dass du sowohl mit der Qualität als auch mit der schnellen Lieferung zufrieden bist. Genau so soll das Einkaufserlebnis sein. Wir freuen uns darauf, dich bald wieder bei uns begrüßen zu dürfen. Jonathan Blasco Senior Experience Manager

Hi Anurag, I'm very sorry to read about your experience. I completely understand how disappointing it must be to receive a made-to-measure suit that doesn't fit as expected, especially after taking the time to provide your measurements carefully. I can also see why this has left you feeling that the suit is not what you ordered. I can confirm that we have already received your support request, including the photos you kindly provided. I will personally review your case with our tailoring team to understand exactly what happened and ensure we offer you the most appropriate solution as quickly as possible. Thank you for giving us the opportunity to look into this. We'll be in touch with you directly very soon. Kind regards, Jonathan Blasco Senior Experience Manager

Hello Edosa, Thank you for your kind review! We appreciate your patience with the delivery, and we're especially happy to hear that the quality of the shoes exceeded your expectations in the end. That makes all the effort worthwhile. We'll be ready whenever you're looking for your next pair. Jonathan Blasco Senior Experience Manager

Hello Arie, We're delighted that you're happy with your new coat! One of the great things about made-to-measure clothing is that every order helps perfect your personal fit profile, so those small adjustments you mentioned should make your next garment even closer to perfection. Thank you for your trust! Jonathan Blasco Senior Experience Manager

Hi Elisabeth, We're so pleased everything could be resolved and that you're now enjoying your new jacket. Thank you for giving us the opportunity to make things right—it truly means a lot. Jonathan Blasco Senior Experience Manager

Hey Chi, Thanks a lot for your review! We're glad everything went smoothly and that you enjoyed the overall experience. Hopefully this is just the first of many custom garments with us. Jonathan Blasco Senior Experience Manager

Hello Bernhard, There's nothing better than hearing a made-to-measure suit fits perfectly on arrival. Thank you for your trust and for highlighting both the fit and the delivery time. We hope you enjoy wearing it for many occasions to come. Jonathan Blasco Senior Experience Manager

Hi Yves, Short and sweet—just like your review! Thank you for choosing us. We're delighted you had such a positive experience and hope to see you again very soon. Jonathan Blasco Senior Experience Manager

Hi Eric, Reading reviews like yours makes our day. We're thrilled that the online configurator accurately reflected the final result and that your raincoat fits perfectly. That's exactly the experience we work hard to deliver. Enjoy wearing it! Jonathan Blasco Senior Experience Manager

Hello! Thank you so much for your review. We're delighted everything—from the product to the delivery—met your expectations. We look forward to welcoming you back again. Jonathan Blasco Senior Experience Manager

Hi Saer, I'm very sorry to read about your experience and that your suit fell so far short of your expectations. Receiving a suit with fit issues, an incorrect vest fabric, and then encountering difficulties when trying to submit your claim through our website is certainly not the experience we want any customer to have. I completely understand your frustration. Regarding your comment about the country of manufacture, I'd just like to clarify that all of our made-to-measure garments are handcrafted in our own specialized tailoring facilities in China by experienced artisans. We are always transparent about this, as it allows us to offer fully custom garments while maintaining the level of craftsmanship and quality we strive for. I'll personally review your case and will be reaching out to you directly so we can better understand what happened and work together on the best possible solution. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Evan, First of all, I'm truly sorry to read about your experience, especially considering the circumstances in which you needed the shirt. We understand how disappointing it must have been to receive a garment that didn't fit as expected for such an important occasion. I'm also sorry that our proposed solution didn't restore your confidence in us. Our goal is always to ensure every made-to-measure garment fits as intended, and it's clear that in your case we fell short of your expectations. I'll personally review your case once again with our team to see whether there is anything further we can do for you. We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving both our products and our service. Jonathan Blasco Senior Experience Manager

Hello Charlie, Thank you so much for your wonderful feedback! We’re delighted to hear that you love your Hockerty made-to-order suits and that your designs arrive just as you imagined them. Our goal is to give you the freedom to create garments that truly reflect your style, with every detail personalized just for you. We’re also happy to know that the delivery experience met your expectations. Thank you for being part of the Hockerty community. We look forward to creating more unique pieces with you in the future! The Hockerty team

Hi Claude, I'm very sorry to read your review. I completely understand why you feel your concerns haven't been properly addressed. Simply repeating a previous request isn't the experience we want any customer to have. I'd like to personally take over your case and review the solution you've proposed. I'll be contacting you directly so we can discuss it properly and see if we can find a practical way forward. Thank you for taking the time to share your feedback, and I hope we can still turn this experience around. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Verhees, Thank you so much for your fantastic review! I'm delighted to hear that you enjoyed the experience, from choosing your fabric and customizing every detail to the production, delivery, and the support you received afterwards. Our goal has always been to make made-to-measure clothing as personal and straightforward as possible, so it's wonderful to know that this came across in your experience. Thank you again for your trust and for taking the time to share your feedback. We truly appreciate it and look forward to creating many more garments for you in the future. Kind regards, Jonathan Blasco Senior Experience Manager