HOOBRO (hoobro.com) has a 3.8 out of 5 rating on OK.one, based on 20 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 33% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-24.
Filing cabinet came with a defective part, making assembly impossible. I have sent them emails and chats, but 4 days later, no response. There is not a customer service phone line. I will never order from this company again
Easy too put togeather
Ordered something never recd acknowledgement or order number. Tried frantically to cancel and sent emails to customer support to please 'DO NOT SHIP'....total waste of time. Now I have to go through a dispute process 😩 smh.
I needed a very tiny side table in my small apartment. The one I found on Hoobro was perfect. It was easy to assemble and came very quickly. I love it.
I have purchased two Hoobro products (82UZD01G1 and 13MB01) separately from a local auction site. I would not have purchased the second item had I known it was from this same company. The first item was a kitchen island/cabinet. As we progressed through assembly, we realized we were missing a piece. The item could not be assembled without that piece. I reached out to the company, asking for a replacement, offering to purchase the piece and pay for shipping. They refused. That piece of furniture is sitting in my living room, partially assembled. The second piece was a breadbox. I got to the last step assembly and realized that they had cut the grooves (necessary to hold the back pieces and the rolling panel in place) on the wrong side of the board. Again, no way to assemble the item so it is sitting on my counter. This company does not care about consumers. They make significant errors and refuse to correct them.
Love the furniture I got from them!! I reached out to their support about an issue and they were very helpful with problem-solving. They helped me address the issue and made the process stress-free.
Price was great. Took a little over a week to arrive. Quality is pretty good!
Prompt shipping, high quality product, friendly support reached out even though I didnt have any issues.
Item was as advertised, easy to assemble & houses the A/V equipment that I've set up perfectly. Very convenient piece affords me great versatility in a sleek design and modern asthetic. Lightweight, but very durable portable unit. Great price as well.
I absolutely love this shoe cabinet! 🤍👟 It helped me organize all of our shoes in one place while keeping the entryway neat and clutter-free. The multiple compartments provide plenty of storage, and everything is easy to find and access. Assembly was straightforward, and the quality exceeded my expectations. It’s stylish, practical, and the perfect solution for keeping any home organized. Highly recommend!
Perfect, high quality
Obsessed with this TV stand 😍✨ We watched the video and it turned out fantastic — I love how stylish and functional this piece is! It fits perfectly into the space and makes everything look so much more organized 🤍
This is a great company to work with. They are very responsive and their products are exactly as they look on line. Very satisfied.
Its the right fit in a tight space as well as a right size for a 32 biocube fish tank. Very sturdy on carpet as well love the color I chose. Thank you.
Thank you so much for your wonderful review! We’re thrilled to hear that you’re satisfied with the item’s quality, design, and user-friendliness, and that the delivery was faster than expected. We truly appreciate your support and hope you enjoy your purchase!
Very pleased with the quality of the product. I also found the communication to be excellent.
Thank you so much for your wonderful review! We’re thrilled to hear that you’re satisfied with the item’s quality, design, and user-friendliness, and that the delivery was faster than expected. We truly appreciate your support and hope you enjoy your purchase!
I ordered a shoe rack for my house with the free shipping their policy said it would take one to two days to process the order and would typically arrive at my door between 7:00 and 8 business days later on business day number 10 I contacted the company to find out why my order had not even been picked much less shipped yet even though I paid almost 2 weeks ago and I was told by then that my address was not a real address which it clearly is somehow their system added my phone number to the end of the address and I was told that I had to verify that address to which my response was why was I not notified that there was a problem with my address how long were you guys going to let this sit here while you had my money without shipping this so I verified the address and they said tomorrow you will receive a tracking number and I said okay cool thank you well it's tomorrow I have no tracking number and now customer service is telling me that my payment method provides potential payment risks whatever that means because I've already paid the full amount to their company and it's cleared out of my bank so I don't understand what payment risk there could be when they already have my money I feel like this was a blatant scam to steal $70 from me do not use this website it's terrible their customer service is slow to respond and totally useless
We are very sorry to hear about your experience. Please note that we responded to your email within 24 hours. If you could kindly provide us with the order information, we would be more than happy to assist you with a suitable solution. Thank you for your understanding and cooperation.
waiting 10 days for my order now. they dont respond to messages. they were not able to put the given address on the lable wich lead to a failed shipment. still waiting.
We are very sorry to hear about your experience. Please note that we responded to your email within 24 hours. If you could kindly provide us with the order information, we would be more than happy to assist you with a suitable solution. Thank you for your understanding and cooperation.
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