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Electronics & Technology

HostGator

200 reviews

4.7200 reviews
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About HostGator

Data updated
Website
hostgator.com
Category
Electronics & Technology
Location
United States · Jacksonville, FL
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
93% (14/15)
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Is HostGator legit?

HostGator (hostgator.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 93% of negative reviews. Last updated 2026-08-10.

What people say

R
Robert · 2 reviews · Verified · Experienced 2026-07-11 ·

Despite a difficult question which took…

Despite a difficult question which took some time, Varun was extremely patient and helpful.

Reply from HostGator2026-07-13

Hi Robert, Thank you for the wonderful review! Marissa Customer Advocate at HostGator

O
Orville & Cheryl Murphy · 2 reviews · Verified · Experienced 2026-07-11 ·

GREAT JOB Hostgator/Bluehost

I have been a Hostgator/Bluehost customer for at least 15 years and when I need help, the Chat works great. There is always someone helpful and that's why I remain a long time customer. Thank you!

Reply from HostGator2026-07-13

Hi Orville & Cheryl, Thank you for being a long-time customer and for the fantastic review! Marissa Customer Advocate at HostGator

M
Macy · 1 review · Verified · Experienced 2026-07-11 ·

Online agent is very patient and…

Online agent is very patient and explains the details. Also help to solve the problems.,

Reply from HostGator2026-07-13

Hi Macy, Thank you for the awesome review! Marissa Customer Advocate at HostGator

A
Arevalo Fredy · 1 review · Verified · Experienced 2026-07-09 ·

Outstanding support

Outstanding support! The agent was incredibly patient, knowledgeable, and determined to solve my issue. They spent a long time troubleshooting, kept me informed throughout the process, and successfully restored my website. This was one of the best customer support experiences I’ve ever had. Thank you so much!

Reply from HostGator2026-07-10

Hi Fredy, Thank you for your great review! Ashley Customer Advocate at HostGator

R
Rich · 2 reviews · Verified · Experienced 2026-07-09 ·

The Best!

Knowledgeable. Friendly. Quick. Patient with my "dumb' questions.

Reply from HostGator2026-07-10

Hi Rich, Thank you for your great review! Ashley Customer Advocate at HostGator

F
Farisi Saied · 1 review · Verified · Experienced 2026-07-09 ·

I faced a mixed and confusion issues…

I faced a mixed and confusion issues with my website. They( Sahil) fixed it in one conversation!

Reply from HostGator2026-07-10

Hi Farisi, Thank you for your wonderful review! Ashley Customer Advocate at HostGator

N
Nazli Rehman · 3 reviews · Verified · Experienced 2026-07-10 ·

quick and efficient service

quick and efficient service, Thank you

Reply from HostGator2026-07-10

Hi Nazil, Thank you for your five-star review! Ashley Customer Advocate at HostGator

C
Clare · 17 reviews · Verified · Experienced 2026-07-10 ·

Rounak was amazing to work with

First, it is so helpful and efficient that HostGator offers live chat. This not only resolves issues in real time, but it also allows for a quick resolution. Every time I've opened a live chat, every single HostGator technician has been knowledgeable, courteous, personable, and excellent in their assistance. I always know that my issue will be resolved. I am forever grateful for my latest live chat with Rounak as this technician was amazing!

Reply from HostGator2026-07-13

Hi Clare, Thank you for the glowing review! Marissa Customer Advocate at HostGator

A
ABID-MEDICURE · 1 review · Verified · Experienced 2026-07-10 ·

Hostgator for fast, reliable, secure and cost-effective hosting

Issue resolved quickly and professionally with one interaction. I'm satisfied for working of support team, highly recommended Hostgator for fast, reliable, secure and cost-effective hosting Most importantly professional support team, accessible at one click

Reply from HostGator2026-07-10

Hi Abid, Thank you for your fantastic review! Ashley Customer Advocate at HostGator

T
Tim Maina · 1 review · Verified · Experienced 2026-07-10 ·

Best support from Thejus

Reply from HostGator2026-07-10

Hi Tim, Thank you for your short and sweet review! Ashley Customer Advocate at HostGator

L
Lena Coates · 2 reviews · Experienced 2026-07-09 ·

Terrible

Terrible. Impossible to cancel subscription. Even Shen u do it they keep billing you. Chat hopeless.

Reply from HostGator2026-07-09

Hi Lena, Thank you for taking the time to share your feedback. We understand how frustrating it can be when billing and subscription management don't go as expected. We do see that multiple renewal and payment notifications were sent beginning back in January. Those emails also include information on how to turn off auto-renew within your dashboard, as well as how to contact our support team if you need assistance managing your account. If you still have questions or concerns, we'd encourage you to connect with our support team. They're best equipped to review your account and help with any remaining issues. Ashley Customer Advocate at HostGator

O
Orinda · 1 review · Verified · Experienced 2026-07-09 ·

Great service!!!

Reply from HostGator2026-07-10

Hi Orinda, Thank you for your awesome review! Ashley Customer Advocate at HostGator

M
Morgan Henson · 1 review · Verified · Experienced 2026-07-09 ·

I like the chat option with HostGator

I like the chat option with HostGator. It's convenient, and agents know their stuff—the best way to get issues resolved.

Reply from HostGator2026-07-10

Hi Morgan, Thank you for your kind review! Ashley Customer Advocate at HostGator

B
Baylis Samuel BiblicalStory · 1 review · Verified · Experienced 2026-07-08 ·

Hostgator has great support!

Harshitha was great today. I always have a great experience when I contact Hostgator for support; it is great that they are always there to help when something goes wrong which is very comforting!

Reply from HostGator2026-07-09

Hi Baylis, Thank you for your great review! Ashley Customer Advocate at HostGator

C
Cabral Amanda · 1 review · Verified · Experienced 2026-07-09 ·

AAA+++ I'm super satisfied with…

AAA+++ I'm super satisfied with Hostgator.

Reply from HostGator2026-07-09

Hi Amanda, Thank you for your fantastic review! Ashley Customer Advocate at HostGator

J
John Brooks · 1 review · Verified · Experienced 2026-07-09 ·

I've been with Hostgator for years

I've been with Hostgator for years, and also used other services as well. Hostgator has improved a great deal over the last few years, and my experience this year has been the best overall. Customer Service is fast to troubleshoot and correct issues, they helped me move email to MS 365, stand up my website in minutes, and their pricing has been outstanding.

Reply from HostGator2026-07-10

Hi John, Thank you for your thoughtful review! Ashley Customer Advocate at HostGator

R
Rob Levy · 3 reviews · Verified · Experienced 2026-07-07 ·

Hostgator is an amazing company

Hostgator is an amazing company. Anytime I run into troubles they are super quick to help resolve. Thanks Manjushree for your help tonight getting rid of that annoying malware.

Reply from HostGator2026-07-08

Hi Rob, Thank you for your thoughtful review! Ashley Customer Advocate at HostGator

T
TAHA Luay · 2 reviews · Verified · Experienced 2026-07-08 ·

First of all, I would like to congratulate the HostGator for having employed a professional staff

First of all, I would like to thank all HostGator teams (sake & support) for the outstanding job they are doing. Honestly, HostGator is the best hosing platform. Hereby, I would like to thank Prajna, for her great support today.

Reply from HostGator2026-07-08

Hi Taha, Thank you for your wonderful review! Ashley Customer Advocate at HostGator

A
AD Kendall · 1 review · Verified · Experienced 2026-07-08 ·

HostGator: Best service in hosting!

HostGator has been my hosting platform for years for one key reason -- SERVICE!!!! Harshitha Shivamallappa was a gem today and resolved my issues in less than five minutes. Just great

Reply from HostGator2026-07-09

Hi AD, Thank you for your thoughtful review! Ashley Customer Advocate at HostGator

M
Michal Or Rudich · 4 reviews · Verified · Experienced 2026-07-08 ·

Wonderful experiance

For some time now I was strugling to understand why HostGator needs to collect payment. Today I have learnd my options, my next step and the best personalised option for me The representative was kind, profesional and very helpful

Reply from HostGator2026-07-08

Hi Michal, Thank you for your fantastic review! Ashley Customer Advocate at HostGator