HostGator (hostgator.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
我的网站遭到攻击，并清理了我能找到的所有内容。他们发现了更多感染迹象并完成了现场清理。客户支持聊天非常及时、知识渊博，并且一直坚持下去，直到一切完成。我以为需要几个小时。历时不到30分钟。
Hi Steve, Thank you for taking the time to share your experience and for the wonderful review! Charlotte Customer Advocate at HostGator
HostGator 太糟糕了。价格持续快速攀升，然后恶意软件占据了主导地位。我把它全部清理干净，然后当天就回来了。 Hostgator 的 Sitelock 和恶意软件毫无用处。他们希望我付费来清除恶意软件，然后我意识到，啊，这就像美国的疫苗故事……让他们生病，所以他们付费是为了感觉好一点。我的猜测是 HostGator 要么邀请恶意软件感染客户服务器，要么自己注入恶意软件，因为 ~ 谁知道呢？爱泼斯坦？没有人会知道。 所以，我已经不再使用 HostGator ... 已经关闭了帐户，并且感觉从未如此好过！自由！
Hello, Thank you for taking the time to share your review! It's unfortunate to hear your experience surrounding pricing and the malware issue you ran into. I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening. Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can. Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you. Charlotte Customer Advocate at HostGator _________________________________________________________________ Update: (7/24/2026) Hello, Thank you for taking the time to provide additional information needed to help us locate your account. A member of our team will be reaching out to you directly to discuss this matter further. Charlotte Customer Advocate at HostGator
Patience and clearly explaining what was happening.
Hi Aiken, Thank you for the superb review. Charlotte Customer Advocate at HostGator
Darshini did an amazing job, answered every question I had succinctly and professionally. Very knowledgeable, straight to the point, and thorough. Great job!
Hi Carl, Thank you for the thoughtful review! Charlotte Customer Advocate at HostGator
Hello, Thank you for the kind review! Charlotte Customer Advocate at HostGator
We had a frustrating issue where our domain's MX records were correctly configured in the Zone Editor, but weren't being served by HostGator's authoritative name servers — causing all inbound email via Google Workspace to bounce. It took some back-and-forth and technical detail to get past the initial "check your MX records" troubleshooting, but once escalated, the support agent (Shreeraksha) identified that the name server needed to be re-pushed/re-synced, and fixed it properly. Appreciated the follow-through once we got to someone who understood the actual root cause.
Hello, Great to hear! Thank you for taking the time to share your experience and for the kind review. Charlotte Customer Advocate at HostGator
Ayush was very helpful in sorting out the problem and help me with my domain transfer. Thank you Ayush and Host Gator!
Hi Ranjit, Thank you for the delightful review! Charlotte Customer Advocate at HostGator
Helped me right away! One interaction in a chat online. It was easy and fast. Thank you!
Hi Tony, Great to hear! Thank you for taking the time to share your experience. Charlotte Customer Advocate at HostGator
Very quick and helpful. Resolved my issue in one interaction
Hi Dan, Thank you for the wonderful review! Charlotte Customer Advocate at HostGator
Hello, Thank you for the terrific review! Charlotte Customer Advocate at HostGator
I've used them for a number of years. The service is always top notch with very few outages, and support/sales are some of the most friendly I've experienced. I've recently upgraded my service and continue to add more to the server.
Hello, Thank you for the amazing review! Charlotte Customer Advocate at HostGator
Their chat support service answered and fix my problems in one single conversation lightning fast.
Hello, Thank you for the wonderful review! Charlotte Customer Advocate at HostGator
Hi Blake, Thank you for the kind review! Charlotte Customer Advocate at HostGator
Chat support helped me get my website back online!
Hello, Great to hear! Thank you for the kind review. Charlotte Customer Advocate at HostGator
My email is not working, i cant sent an email and this was a solution from support: "Then you will need to wait for some time, and without any attachments, different ISP connections, and try sending the email" There is always a problem
Hi Jana, It's unfortunate to hear you've continued to experience issues sending emails. We've asked our Escalations team to take a closer look at your experience and assist however we can. A member of our team will be reaching out to you directly to discuss this further. Thank you for bringing this to our attention. Charlotte Customer Advocate at HostGator
Five stars for the webmail support section! I am not very tech-savvy, but the instructions helped me reset my account without any stress. Thanks for putting together such a helpful tool!
Hi Ali, Thank you for the wonderful review! Charlotte Customer Advocate at HostGator
I have had a great experience with their website support team. They are very professional, helpful, and patient. The consultation was clear and easy to understand, and they took the time to listen to my needs and provide solutions that fit my situation. I truly appreciate their excellent customer service and support.
Hello, Thank you for taking the time to share your experience and for the thoughtful review! Charlotte Customer Advocate at HostGator
I have worked with this company in the past had a unique issue and the representative was kind, helpful and understanding.
Hi Lisa, Thank you for the wonderful review! Charlotte Customer Advocate at HostGator
Hostgator used to be a great company. Not anymore. Today, I found my business's website and email accounts disabled because my domain wasn't set to auto-renew. Don't know how that happened but it wasn't my intention. Nobody ever bothered to pick up the phone and call me, they just sent an email, which I missed because Hostgator spams nearly every day. They charged me $99 to fix the issue - WTF?!. I was already unhappy with the dumb changes to the user interface and outsourcing of tech support to useless overseas agents who barely speak English, and this was the final straw. I am switching to a provider with US-based support. Avoid Hostgator at all costs unless you're looking for a stress-induced heart attack.
Hi Michael, It's unfortunate to hear you ran into a domain renewal issue. We've asked our Escalations team to take a closer look at your experience and assist however we can. A member of our team will be reaching out to you directly to discuss this further. Thank you for bringing this to our attention. Charlotte Customer Advocate at HostGator
my issue was resolved in one session and I am very pleased with the level of support provided to me. highly recommended
Hi Jerry, Great news to hear! Thank you for the amazing review. Charlotte Customer Advocate at HostGator
200 reviews matching