HostGator

客户服务能够解决...

客户服务能够在 15 分钟内解决我的账单问题

支持有帮助

他们在 30 分钟内就帮助了我

HostGator 拥有最好的客户服务！

我的公司与 Host Gator 合作已经超过 12 年了，我们非常高兴。他们的客户服务无疑是最好的。我很久以前就离开了 Media Temple 托管，因为他们的客户服务就是做最少的事情。我无法想象 Host Gator 没有付出额外的努力来帮助我纠正我的愚蠢错误。他们是最棒的！

5 stars

Tech Support was super helpful & fixed my issue.

The Rep got it right the first time

Great experience

Great experience, the agent helped and guided me in cleaning out unneeded files.

Preema D was exceptional with knowledge…

Preema D was exceptional with knowledge and sharing the process in which I had caused a problem with our hosting. Can not recommend highly enough thank you Preema

Great Host!

I have been a Hostgator customer for many years. Over a decade. Decided to host with my local country's host. Hostgator has been a wonderful host. Almost no downtimes and when I had an issue Support were happy to help and indeed helped. Tis a company with integrity because one time they deducted my card twice but when I raised that issue, they refunded.

Hassan was courteous and professional

Hassan was able to answer my question and give me the professional help that i needed. He was courteous, patient, understanding and professional.

Hostgator has made running my 25-year…

Hostgator has made running my 25-year business so much easier. The support team is the absolute best.

fast and quality service

fast, courteous, knowledgible

我在 Hostgator 上托管了 10 多年

我在 Hostgator 托管了 10 多年。他们的技术支持总是很有帮助，我的网站大部分时间都保持稳定。我遇到的任何问题总是很快得到解决。受到推崇的。

更快更好

他们的支持一直都很出色，而且越来越快、越来越好！帐户身份验证更加简化，几乎无需等待，并且操作员（Preema D）确切地知道她在做什么。非常高兴，谢谢。

More than happy after 6 years

I used HostGator for 6 years to host a site. Impeccable service, I can fault absolutely nothing.

My problem was solved in one interaction

Fixed my issue fast!!

I transferred my websites to HostGator…

I transferred my websites to HostGator after another price hike at Wix. Unlike other providers, HostGator doesn't include domain privacy with its service. The economy is horrible right now, and I'm desperately trying to keep my business afloat. I had to pay extra for domain privacy for every one of my domains individually. It was an immense financial burden. HostGator exposed my personal contact information, including my physical address, and now I'm being harassed. HostGator's policies put my safety in jeopardy and now I'm terrified.

HostGator retired our working nameservers before the replacement was ready, with no communication, and no plan for customers with external domains

We have an external domain with HostGator managing DNS. It was working fine for years, until it suddenly wasn't, all because HostGator managed their legacy-to-new nameserver migration with no professional caution whatsoever. There was no communication. The legacy nameservers simply went offline with no warning or information. Worse, the new nameservers weren't even properly configured: one of the two still resolves to an invalid address and isn't even online. (At the time of this review, customer care had no clear ETA on when it would go online). So they retired working infrastructure before the replacement was ready. On top of that, their website still displays the old, non-working nameservers, actively pointing customers to a broken setup. And customer support was nonchalant about the whole thing, admitting that this was affecting multiple customers, but that I shouldn't worry at all because they'll help me fix it. The most telling part: instead of systemically addressing the outage (by restoring the legacy nameservers and giving customers time to migrate), they were firefighting individual tickets one by one. That's shooting from the hip, not managing infrastructure responsibly. They admitted that there was no communication from their side, they admitted that the website still shows the old nameservers, they admitted that the new nameservers are not yet up (one is, one isn't), and yet they told me not to worry and that this affects only customers with external domains, and that domains purchased through HostGator were not affected. Overall, HostGator did not treat their customers' businesses with any degree of seriousness. At least support was responsive, which is the only reason this isn't 1 star. But if you rely on HostGator for anything business-critical, be warned: they may pull infrastructure out from under you with no notice and no plan.

Hostgator has good service.

HostGator service has always been helpful to me and easy to deal with. Self hosting can be complilcated, but they always have resolved my problems quickly.

The rep resolved my issue