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Beauty & Well-being

Hotstarhair.com

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211 reviews

4.6211 reviews
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About Hotstarhair.com

Data updated
Website
hotstarhair.com
Category
Beauty & Well-being
Location
China
Status
Unclaimed
Last 12 months
206 reviews
Replies to negative
65% (13/20)
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[email protected]hotstarhair.com

About this business

Free Shipping & 30 Days Return

Written by the business, not verified by us.

Is Hotstarhair.com legit?

Hotstarhair.com (hotstarhair.com) has a 4.6 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 65% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the human hair feels incredibly soft, stays true to length, holds beautiful curls effortlessly, and suffers from minimal shedding during daily wear. Many people also highlight the exceptionally fast shipping times alongside a consistently helpful and responsive customer service team. However, some customers also noted frustrating issues with significantly delayed order deliveries, unexpectedly thin wig density, and completely unhelpful customer service responses. A few people experienced severe problems with heavy tangling, excessive shedding, and incorrect lace colors on their delivered items.

Auto-generated from all reviews of this business. For reference only.

What people say

B
BranUnited States · 1 review · Experienced 2026-07-11 ·

Purchased a wig I couldn't even wear

Purchased a wig and couldn't even wear it. The hair was falling out left and right and it came with a bald spot. I reached out to the company and they refused to do anything. It came with white knots like it had been overprocessed or used. Horrible experience and never again, my first and last experience with this company.

Reply from Hotstarhair.com2026-07-17

Hello, Friend , We didn't find your order by your name. Are you sure you purchased the wig from our official website:https://www.hotstarhair.com? Could you please email us at [email protected] about your order , But All wigs purchased from our official website has undergone rigorous quality inspections. If you bought your item from our official site, please contact our after-sales team; our customer service representatives will certainly provide you with a satisfactory resolution. Thank you!

Naomi TuanuniBelgium · 2 reviews · Experienced 2026-06-22 ·

I am contacting you today because I am…

I am contacting you today because I am extremely dissatisfied and frustrated with the way my order has been handled. I placed my order on June 3rd, and the estimated delivery date was between June 10th and June 17th. We are now well past that period, and I still have not received my package. What is particularly frustrating is that I was never proactively informed about the delay. I had to contact you myself several times just to get information. If I had not repeatedly reached out, I would not have received any explanation regarding the status of my order. Last week, after numerous messages, you apologized for the delay and assured me that you would do everything possible to ensure that my package would be delivered before the end of the week. However, that did not happen. I then had to contact you again because I still was not receiving any updates from your side. Yesterday, I was told that my package would be delivered today. Now, today, I have received yet another notification informing me that the delivery has once again been postponed until tomorrow. Honestly, I find this situation unacceptable. From the very beginning, I have had to constantly chase information about my order. Every time I contact you, I am given a new delivery date, and each time that date is not respected. I feel as though I am being passed from one promise to another without receiving any clear explanation or reliable information. I placed this order on June 3rd, and I believe I have been more than patient. What bothers me most is not only the delay itself, but also the lack of communication and the fact that I have to keep contacting you repeatedly just to find out what is really happening with my order. I would therefore like a clear explanation regarding these repeated delays, as well as a final and reliable delivery date. I would also like to understand why the various delivery dates that were communicated to me have never been respected. I expect a prompt response from your team.

Naomi TuanuniBelgium · 2 reviews · Experienced 2026-06-19 ·

I ordered my wig on June 3rd

I ordered my wig on June 3rd, and I still haven’t received it, even though it was supposed to be delivered between June 10th and June 17th.

Reply from Hotstarhair.com2026-06-22

Hello,friend . We have checked your order. We sincerely apologize for the inconvenience caused. Logistics tracking showed that your package has arrived in Belgium; We have already contacted you via our customer service email:[email protected], Please also feel free to reach out to us there at any time. We will do our best to help you. Thank you!

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