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Beauty & Well-being

Hotstarhair.com

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211 reviews

4.6211 reviews
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About Hotstarhair.com

Data updated
Website
hotstarhair.com
Category
Beauty & Well-being
Location
China
Status
Unclaimed
Last 12 months
206 reviews
Replies to negative
65% (13/20)
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[email protected]hotstarhair.com

About this business

Free Shipping & 30 Days Return

Written by the business, not verified by us.

Is Hotstarhair.com legit?

Hotstarhair.com (hotstarhair.com) has a 4.6 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 65% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the human hair feels incredibly soft, stays true to length, holds beautiful curls effortlessly, and suffers from minimal shedding during daily wear. Many people also highlight the exceptionally fast shipping times alongside a consistently helpful and responsive customer service team. However, some customers also noted frustrating issues with significantly delayed order deliveries, unexpectedly thin wig density, and completely unhelpful customer service responses. A few people experienced severe problems with heavy tangling, excessive shedding, and incorrect lace colors on their delivered items.

Auto-generated from all reviews of this business. For reference only.

What people say

ZazaSolomon Islands · 1 review · Experienced 2026-09-12 ·

I wouldn’t believe a thing about these…

I wouldn’t believe a thing about these reviews because they actually pay people or give them discounts on their next orders to write reviews that are nonexistent

Reply from Hotstarhair.com2026-09-17

Thank you for sharing your concern. We understand that customers want to know that reviews are genuine and based on real experiences. We take customer feedback seriously, and our goal is never to ask customers to leave a positive review or to misrepresent their experience. We are always willing to look into any specific concern. If you believe a particular review or customer experience does not accurately reflect what happened, please contact our customer service team （ Email:[email protected] ）with the relevant order details so we can review it directly. We appreciate honest feedback — both positive and negative — because it helps us improve and helps future customers make informed decisions.

K
KennyUnited Kingdom · 1 review · Experienced 2026-08-01 ·

I ordered a burgundy red 13x6 wig after…

I ordered a burgundy red 13x6 wig after seeing it advertised on TikTok. Unfortunately, what arrived was noticeably thinner than advertised, and the colour was also different from what was shown. I submitted photos of the wig when requesting the return, and the return was approved based on those images. However, after I sent the exact same wig back in the same condition shown in those photos, they then refused to refund me. They also had received the wig for a week and not until i contacted them for an update only then did they raise these issues about it not being in factory condition and that the wig had been scraped. I ultimately had to escalate the matter through my bank before I received my money back. The customer service throughout the process was also extremely unprofessional. Rather than addressing my concerns properly, I was spoken to dismissively and received responses such as, “you obviously didn’t do that.” Overall, I found the way this return was handled dishonest and completely unprofessional. I would be very cautious ordering from this company, particularly if you may need to return an item.

Reply from Hotstarhair.com2026-08-26

We have located your order and sincerely apologize for the shopping experience. The item we sent was indeed this color. It might be due to lighting, making it appear slightly different to you. We have accepted your return and refund request, but according to our return and refund policy...Our team reached out to you because the wig we received back was missing its packaging and the complimentary gift we had included; they were unsure if the item had been used, which caused some delay. We are very sorry for the inconvenience this caused. We will also improve our services. Thank you!

Chas RUnited States · 1 review · Experienced 2026-07-24 ·

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. Quality, terrible density very thin, false advertisement! * Ordered from TikTok they told me delete review they would send me a replacement and lied and sent me a totally different order*

Reply from Hotstarhair.com2026-07-30

Hello, Friend , We didn't find your order by your name. Are you sure you purchased the wig from our official website:https://www.hotstarhair.com? Could you please email us at [email protected] about your order , But All wigs purchased from our official website has undergone rigorous quality inspections. If you bought your item from our official site, please contact our after-sales team; our customer service representatives will certainly provide you with a satisfactory resolution. Thank you!

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