I thank you all for a great…
I thank you all for a great experience. You have taken care of my money and when I needed it most, the process was very easy.
About Human Interest
Data updated- Website
- humaninterest.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 65% (15/23)
Do you own Human Interest? Claim this profile for free and start replying to reviews.
About this business
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Written by the business, not verified by us.Is Human Interest legit?
Human Interest (humaninterest.com) has a 4.1 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff members for resolving complex issues efficiently during phone calls and online portal navigation. People deeply appreciate the patient, kind, and professional approach provided by representatives when guiding them safely through account verification steps. However, some reviewers were not happy with response times and experienced ongoing communication difficulties with the support team. Consumers reported facing long frustrating delays when waiting several days for email replies or trying to reach a live representative for support.
Auto-generated from all reviews of this business. For reference only.What people say
The transaction was smooth and straight…
The transaction was smooth and straight forward.
A guide on "doing it wrong"
Long wait times, given inaccurate information multiple times, told "other have been waiting longer than you, so your issue cant be expedited. Absolutely awful experience.
Reply from Human Interest2026-04-28
I'm very sorry that you haven't received a response to your inquiries. This is not the level of service we aim to provide. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Overall excellent service & fast
I was the leader at a company who selected human interest for the company’s first 401k plan. It was a smooth, efficient set up process and the fees are very reasonable. I then recently retired and took my own personal money out of my 401k account. And the process was very smooth and fast. Much easier than with other companies. Great job!
Reply from Human Interest2026-04-28
Thank you for your review! We're thrilled to hear your positive results. We are always looking to enhance the customer experience and your insights are incredibly valuable. We appreciate your continued support.
As a small business owner being taken…
As a small business owner being taken advantage of can make or break your company. Human Interest has the worst customer service we’ve ever dealt with. They have charged us now for ten months after closing the account and business. You cannot get ahold of anyone and they refer you to another department which I’m not sure exists. Untrustworthy and bad business, do yourself a favor and go with a reputable company. Their response to reviews with a sorry and please contact falls flat after almost a year. Stay away!!!
Reply from Human Interest2026-04-24
We take your feedback very seriously. Thank you for sharing this feedback.
STAY AWAY!!
STAY AWAY!!! Zero communication, end up charging your company incorrectly, cannot fix their mistakes, wish I never started using them. Worst experience of my life trying to get them to cancel
Reply from Human Interest2026-04-24
I'm very sorry that you haven't received a response to your inquiries, Vahe. This is not the level of service we aim to provide. A member of our Customer Advocacy team will contact you directly to discuss your experience, as we're always looking to improve the customer experience. Thank you for your patience, and we are committed to improving our communication.
Good experience so far after my company…
Good experience so far after my company switched
Missing Money
My company has been using human insterst as our retirement account and everyone at my place of work had discrepencies in their balances. Several employees were missing thousands of dollars. When my complaint was put in it was dismissed. I then had to go in and audit my own account and show that over a thousand of dollars was missing. For 6 months money was being taken from my check and not included in my account. The issue was marked resolved two months ago and the money has yet to be placed back into my account. They were not responsive and I often had to check in for updates.
Reply from Human Interest2026-04-21
We take your feedback very seriously. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
I canceled my service in February and…
I canceled my service in February and they’re still billing me over a 100 dollars a month for nothing I’m not receiving any services. Good luck ever trying to get a hold of a real human it’s all ai bots. Worst customer service I’ve ever received. Total scam.
Reply from Human Interest2026-04-21
We take your feedback very seriously. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Nathan was an great help made the…
Nathan was an great help made the process stress free.
Nathan was amazing
Nathan was amazing. Answered all of my questions and resolved my issues. Great job!
Absolutely Inept and Incapable
This has to be the most incapable, inept group of financial advisors and funds management people. Their absolute inability to communicate in a timely manner, provide advisors and staff that know how to process requests, and ultimately manage anyone's funds astounds me. What started as a simple Traditional IRA rollover to this company, because it's the new funds management company that our employer chose, has been ongoing for over 2 months. The initial request was submitted at the end of January. They finally scheduled a meeting with the originating financial group, where both myself, and the representative from Edward Jones, waited for over 15 minutes while they were "working" on the request. When I finally said, "What are we waiting on?", the response was "Oh.. I thought you guys were doing something". She was completely unaware of a LOI or LOA for transfer of funds, completely dumbfounded when THE EDWARD JONES ADMINISTRATOR had to EXPLAIN TO HER HOW TO DO HER JOB, and then proceeded to never follow up. They finally got me over the forms, where I signed and returned within 30 minutes, and it's been stale since. I had to reach back out again, and ask them what the status was, and they COULDN'T EVEN RETRIEVE A DOCUMENT THAT WAS UPLOADED TO THEIR PORTAL UNDER THE SAME REQUEST! I have no other words for this company, other than I trust my children managing my futures and funds, more than I trust this group of people; and they're still in grade school.
Reply from Human Interest2026-04-07
Thank you for sharing this feedback. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Nathan C was such a great help!
Nathan C was such a great help! I was looking into merging both of my human interest accounts, one from my previous employer and one from my current employer, and it seemed too complicated to do it by myself so I gave human interest a call and Nathan walked me through the steps to do so. Thanks again Nathan!
Nathan was amazing
Nathan was amazing. Helped me with everything I needed. Answered all my questions. He got things accomplished. Knowledgeable.
I will like to thank Alyssa b
I will like to thank Alyssa b. so much for helping me today!
My experience with Ericka was wonderful…
My experience with Ericka was wonderful she helped me navigate through the website to make my life easier and complete what I needed to do. I wish all my online customer services could be that easy!!!
Great job helping through the process
Avoid this Company
I'm giving Human Interest 1 Star because it won't let me give Zero Stars. This company is highly predatory and NOT small business friendly. My fees went through the roof after a year. I complained and the lady I spoke to agreed the fee I was paying was insanely high for an individual 401k. She lowered it to $43 per month. Then my fees went through the roof again to $219. I paid thousands more in fees than my 401k was even worth. I sold my business and had to close my 401k and move it into an IRA. They charged me fees to close it that were nearly the value of my 401k. This company is so immoral and what they do to small businesses should be criminal.
Reply from Human Interest2026-03-27
We take your feedback very seriously. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Nathan
Nathan, patiently explained the answers to my questions and he is very knowledgeable of the subjects
Nathan was a wonderful customer service…
Nathan was a wonderful customer service assistant. He was very informative and super patient. I never write reviews, but honestly, he was so good I had to post something to say how much I appreciated his help today.
People also looked at
Guideline4.7
Betterment
empower-retirement.comFidelity Investments
401GOvestwell.com
Employee Fiduciary
Ubiquity Retirement + Savings