Eliza
Thanks for Eliza's help, she's so patient and nice.
About Human Interest
Data updated- Website
- humaninterest.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 65% (15/23)
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About this business
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Written by the business, not verified by us.Is Human Interest legit?
Human Interest (humaninterest.com) has a 4.1 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff members for resolving complex issues efficiently during phone calls and online portal navigation. People deeply appreciate the patient, kind, and professional approach provided by representatives when guiding them safely through account verification steps. However, some reviewers were not happy with response times and experienced ongoing communication difficulties with the support team. Consumers reported facing long frustrating delays when waiting several days for email replies or trying to reach a live representative for support.
Auto-generated from all reviews of this business. For reference only.What people say
Truly appreciated Katia!
Katia was the lady who assisted me. I had retired in December and needed to update my email from my work email to my personal email. I am not the greatest at these type of issues moving between my phone and computer, but she was kind, efficient, and extremely patient and the whole process went smoothly.
I had the pleasure of speaking to… Nathan, he was very courteous, knowledgeable, helpful just by him staying on the phone navigating me through my 401(k) plan was helpful and this time I really needed
I had the pleasure of speaking to Nathan today, he was so knowledgeable so courteous, so helpful, just by him being on the phone and navigating me through the app was such a help… I wished every time I would call in he would be the person I speak to five stars is not enough. Great great job Nathan.
Nathan was very friendly and helpful
Nathan was very friendly and helpful. He was able to answer my questions and assist me in navigating the website. Many thanks.
Nathan was very helpful and patient…
Nathan was very helpful and patient even though I was having technical difficulties with the identity portion. He was a terrific help in getting my access updated. He is truly an asset to your group!
Prompt and courteous support
The support I received from Maria was prompt and attentive. There was no wait time and not shuffled around to several people. There was quick resolution with my issue and several questions answered.
Nathan was very helpful
Nathan was very helpful, resolved my issue quickly.
Maria was Great!
Maria was very helpful and resourceful. She was nice and answered my questions effectively. All in all she solved all my problems.
Im impressed with Elizas customer…
Im impressed with Elizas customer service! Warm and Grateful: Eliza was amazing! She was so nice, very knowledgeable, and incredibly patient with me. She explained everything clearly and never made me feel rushed. You can tell she truly cares about helping customers. Thank you, Eliza!
nathan was super helpful and also…
nathan was super helpful and also sounded sexy af
Was very helpful with rolling my 401(k)…
Was very helpful with rolling my 401(k) over 10/10 experience.
"Excellent service from Nathan at Human…
"Excellent service from Nathan at Human Interest! 📞 He was super helpful and knowledgeable, making managing my 401(k) a breeze. Highly recommend reaching out to them for expert guidance!”
Nathan is the man of the year!!
Nathan is the man of the year!!! I thought after my work email got terminated it would be a major roadblock, but I was able to access my account in less than 15 minutes. He handled everything perfectly and the guy is super nice, thanks again Nathan!! Couldn’t have had better service 👍🏽👍🏽
What an awful experience
What an awful experience. I regret ever leaving Accrue after being informed by Rippling they were no longer supporting Accrue. They completely botched my company's transition and its impossible to get anyone on the phone.
Reply from Human Interest2026-02-25
I'm very sorry that you haven't received a response to your inquiries, Andrew. This is not the level of service we aim to provide. A member of our Customer Advocacy team will contact you directly to discuss your experience, as we're always looking to improve the customer experience. Thank you for your patience, and we are committed to improving our communication.
I had the pleasure to speak to nathan…
I had the pleasure to speak to nathan c, asking/needing help with my 401k process and he was so patient & super helpful with me! I truly appreciated his time & help. Thank you again nathan!
GREAT JOB
I had the best experience with Nathan-I had several questions and needed assistance which Nathan pleasantly and patiently answered-Thank you for having Nathan as a part of your team-Job well done.
Nathan was amazing in helping me with…
Nathan was amazing in helping me with my login today. He walked me through the process quickly and efficiently, demonstrating excellent customer service skills. I truly appreciate his patience and support throughout the entire experience.
Marie provided great support!
Maria provided great support!
Help! My 401(k) is being transferred out of Human Interest!
I called Human Interest to get more information about my retirement account, which was associated with a company-sponsored 401(k) program. I left that company a year ago, but did not ask HI to transfer my account to an individual account (one that is not associated with my former company). I learned that my former company was transferring its 401(k) management out of Human Interest—-which included my account. So I called HI and spoke with Eliza, who was able to quickly see what was happening and clearly advise me on my next steps to getting information. Very professional.
Loan Distribution
Kenny L. was great to work with in re-issuing an ACH deposit after I missed my certified mail check delivery. I'm writing this in good faith that in the next 13 days I receive my funds directly to my account. Overall, requesting a loan was simple, Kenny was patient and able to go one step above my expectations with an ACH deposit instead of snail mail.
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